Customer Service Office

LATIA HENSLEY

**** **** ******* **. *.E., #*A, Washington D.C., 20019 • **********@*****.*** • 202-***-****

SUMMARY OF QUALIFICATIONS

Nine years of legal administrative experience, fifteen years customer service experience.

Proficient in MS Word, Excel, PowerPoint, Outlook, and Access.

EMPLOYMENT

Office Services Specialist, Williams Lea c/o McDermott, Will, & Emery LLP 2009-Present

Supervise, oversee performance, and train classified staff.

Responsible for overseeing daily operations of the administrative services center.

Manage completion of production requests and high volume duplication services.

Serve as first line liaison, analyze, and resolve problems related to area of responsibility.

Perform clerical and technical duties, monitor, and prioritize project workloads.

Responsible for maintaining directories, ordering supplies, copying documents, and distributing mail.

Execute project work plans, to meet changing needs and requirements.

Coordinate and implement projects, identifying resources needed for project completion.

Monitor deadlines, ensuring deliverables are met, monitor, and summarize progress of the project.

Maintain an expert level of proficiency in Microsoft Word, Outlook, Excel, and Access.

Office Services Clerk, Merrill Corporation c/o McDermott, Will, & Emery LLP 2004-2009

Provided support duties to the organization as needed.

Distributed incoming mail and prepared outgoing mail for shipping using postage meter.

Assisted receptionist and provided administrative office services to 400+ staff.

Responsibilities included general maintenance of the administrative services center and office equipment.

Operations Manager, Georgetown University Hospital Gift Shop 2000-2003

Responsibilities included demonstrating excellent customer service.

Effectively handled customer complaints and concerns.

Monitored the progress of the store to ensure revenue goals were achieved.

Followed, controlled, and reached sales budgets and targets.

Maintained corporate mission and vision, managerial, financial and retail strategies for the Shop.

Supervised projects in order to develop and strengthen corporate brand image.

Managed and controlled all retail-related processes.

EDUCATION

Microsoft Office Administration, Merrill Corporation 2006

Business Administration, University of the District of Columbia 1998-2000

*References Available Upon Request

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