Customer Service Sales

Leah A. Bland

**** ****** **** ****

Smyrna, GA *0080

Mobile 205-***-****

PROFILE: I am an experienced and results-oriented professional who is

looking to obtain a qualified position that will allow me to utilize the

knowledge, skills, and abilities I have acquired throughout my academic and

professional career.

EDUCATION:

Troy University (Montgomery, AL) 2012

B.S. in Psychology with a minor in Sociology

A.S. in General Education

Masters of Counseling degree candidate

Skills/Qualifications:

- Competitive Analysis, Management Proficiency, Creative Services,

Supply Management, Customer Service, Presentation Skills, Analyzing

Information, Basic Safety, Promotions, Understanding the Customer,

Verbal Communication, Resolving Conflict, Product Knowledge, Quality

Focus, Problem Solving, Market Knowledge, Listening, Phone Skills,

EXPERIENCE:

08/13 - Present Versona Accessories (Marietta, GA)

Second Assistant Manager

. Leads store employees through sales leadership, training, coaching and

setting a personal example to continuously drive and improve business

performance.

. Maintains the integrity of the brand by embracing the Versona

Accessories philosophy and culture.

. Embraces and promotes Versona Accessories' exceptional selling and

service standards.

. Executes merchandising strategies through partnership with Store

Manager.

. Executes visual excellence by ensuring all directives and standards

are maintained.

. Recognizes and rewards behaviors that reinforce both progress and

success; utilizing all recognition programs.

. Executes action plans for financial success.

. Participates in onboarding and development of sales associates.

. Ensures an effective learning environment by utilizing training

programs and tools.

. Coaches and develops employees in customer service and selling

standards and store operations.

. Inspires trust by maintaining a respectful work environment, modeling

ethical behavior, fostering open communication and maintaining

confidential information.

. Demonstrates accountability by accepting responsibility for personal

and team results and leads by example.

. Manages change through communication and positive support of all

company initiatives.

. Performs all other related projects and/or duties assigned by

Supervisor.

05/08 - Present Target (Marietta, GA)

Sales Associate

. Consulting with customers in order to determine their needs and

recommending the appropriate products and services

. Meeting and exceeding all performance goals on a consistent basis

. Creating a first-rate customer experience

. Identifying and acting upon opportunities to upsell additional

products and services to new and existing customers in order to

maximize transactions

. Handling all customer service issues in a timely and professional

manner

. Developing and maintaining long-term relationships with our customers

. Handling register receipts, including daily cashing-in/cashing-out

. Arranging and displaying store merchandise

. Maintaining a clean and presentable-looking store

08/07 -07/2013 Cato Corporation (Montgomery,AL)

Sales Associate

. Greeted customers in a timely, professional and

engaging manner

. Discussed type, quality, and number of merchandise

required for purchase

. Recommended merchandise based on individual

requirements

. Advised customers on utilization and care of

merchandise

. Answered customers' queries and concerns

. Showed the live working of merchandise

. Accepted payment through cash, check, and credit card

. Assisted in display of merchandise

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