Customer Service Driver

Qualifications Summary:

Valid Driver’s License: CDL Class A

Over four years of experience driving flatbed tow truck

Demonstrated capacity to ensure delivery within specified timeframes and promote customer loyalty and

retention.

Exceptional driving record; sustain record of zero accidents.

In depth knowledge of using mapping systems and other technology.

Proven ability to resolve customer requests and issues and deliver solutions.

Basic knowledge of: Word, Excel, PowerPoint, Publisher, and Outlook.

Fluent in Spanish

Have Forklift Certification and License

Have a Pennsylvania License to Carry a Firearm

Professional Experience:

2010 – Present: Driver

Co-manage company.

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Cruz Towing

Philadelphia, PA

Long hours of labor and driving, both local and long distance, with zero accidents.

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Proactively perform vehicle and equipment checks.

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Ensure timely delivery of cars from auction site to shipping port, as well as to

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2008 – 2010: customer’s home.

Northeast Fence & Handle cash, check, and credit card transactions up to $25,000.

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Iron Works

Maintain cleanliness and organization of work area and equipment.

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Philadelphia, PA

Fence Erector

Installed chain-link, aluminum, wooden, iron, and steel fences and gates, using hand-

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tools. Also assisted in the production and installation of railings and custom items such

as ladders and ramps.

Read blueprints and used measuring techniques to establish the location of fences.

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Installed fences for the following clients: Citizens Bank Park, Penn’s Landing

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Corporation, Coca Cola, and Episcopal Hospital, among many others.

Translate for Spanish-speaking clients

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Operated machinery such as forklift and pallet jacks to handle and organize materials

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to minimize damage.

Followed warehouse safety standards

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Store Associate

2005 - 2008:

Safeguarded and managed monetary funds; operated cash register and balanced cash drawer

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Colmado Acevedo at the end of shift.

Camuy, PR

Provided prompt, courteous, and accurate customer service; handled customer questions and

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complaints in a friendly manner.

Assisted customers with product selections and purchases.

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Creating and changing product displays.

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Joelvis Cruz

267-***-**** *******.******@*****.***

Safety-conscious Driver with more than 4 years of experience

Education:

2007 - 2008: Universidad Interamericana, Recinto de Arecibo

Science and Technology

Arecibo, PR

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