Training Manager
Resume:
TERESA (Terri) L. PIZZANO
Land O Lakes, FL 34639
317-***-**** cell and ************@*****.***
EXPERIENCE
June 2014 - Ambulatory Clinical Analyst - Methodist Gulfport, MS. Assist
in post go live analysis of training of 62 ambulatory sites. Create web
based training and job aids. Registration, scheduling, CPOE, Powerchart,
PowerNotes, MPages, PowerPlans, LabNet, RadNet, SurgiNet - for ambulatory
procedures. Participate in change management strategy decisions and
analysis. Liaison between training team at facility, providers, and
management team.
April 2014 - June 2014 Clinical Analyst -VCU Health Help edit build in
all enhanced view modules including PharmNet; PathNet; RadNet and FirstNet;
MPages; Powerplans etc and created training materials; train ambulatory and
in patient providers and other support staff -Cerner. All modules of Cerner
enhanced view, Dragon, Captivate to create Quick Learns, Training and other
LMS modules.
March 2014 - Provider Trainer and Support - IU Health Train and support
providers in ambulatory setting with Cerner implementation.
January 2014 - March 2014 Team Lead, Build Assistance - Mission Hospital
Train all clinicians on materials created and curriculum designed and
workflows outlined in Meditech 5.66 environment. Helped troubleshoot and
build order sets and orders in POM. Helped troubleshoot and optimize ED
and PHA orders and processes. Acted as resource for ICD10 roadmap committee
meetings.
September 2013 - January 2014 Provider Educator - Moffitt Cancer Center
Analyze provider need for education and train in classroom and at elbow use
of EMR and updates (including Dragon). Preparing for CPOE by project
management and analysis using change management techniques. I was part of
the IT department for Moffitt. Cerner Oncology; Ambulatory; Scheduling;
Charge Capture - Patient Keeper; IPOC; iView; Clindoc; PowerNotes; I & Os;
flow chart; Med Rec; PharmNet; RadNet; Surginet; PathNet; MedSurg; Message
Center; and many other components. Assisted in building multiple ambulatory
upgrades that included a change in workflow to the oncology
providers;MPages and PowerPlans. Charged with creating a training plan and
training of 350 residents and fellows and 400 providers with one other
physician educator. Was on ICD10 Committee and helped implement Milestones
for Roadmap of Planning; Communication and Awareness; Assessment;
Operational Implementation; Testing and Transition. Risk Mitigation; Unit
testing and base component testing; system testing; regression testing
performance testing; privacy and security testing and internal and external
testing were accomplished. Helped establish 360 review for after
implementation.
. 2013 CHS project - EDIS Project Management Educator and Clinical
Educator. Worked for both CHS and MEDHOST for the first seven
months of this year on contract basis. Created and entered data
for build while building consensus with site partners. Created
dictionaries for sites and alias files in EDIS. Conducted
training and go live support. Liaised with ancillary areas using
other systems such as Cerner, Meditech and HCA. Liaised with
ICD10 Implementation Team for support pre-implementation system
checking and risk mitigation with regard to ED system.
October 2009 - present, Assistant Professor and Course Designer,
Colorado Technical University Online.
. Multiple courses in Healthcare, IT and Business led in web based
and live lecture format online. Course design experience in
Marketing and Healthcare Courses in two different organizational
applications for the parent Career Education Corporation.
Created allied health worker courses in office management,
scheduling, registration, and reimbursement and an anatomy
course.
. November - December 2012 - HSHS Meditech 5.6 Build assist, team
lead training and go live support, St Mary's Hospital, Decatur,
IL. Provider Care Management modules - Order Management;
desktop; medication orders; non medication orders; pre op; post
op and interop order sets trained - no in house training was done
prior to go live; skip, cancel renew & transfer orders; sign
verbal orders & reports; provider functionality and navigation
including managing notifications; patient census lists; managing
other lists; medication reconciliation on admission, transfer and
discharge; provider discharge routine; created order sets and
helped work in data dictionary settings as well as trouble
shooting and many others
. October 2012 - Baycare Healthcare - CPOE at elbow support.
Morton Plant Hospital, Tampa, FL. Provider support for all
modules in busy Emergency Room. Cerner RadNet; PathNet; MedSurg;
SurgiNet; PowerChart maternity; PharmNet; FirstNet and MedHost.
. October 2012 - HSHS Meditech 5.66 Build assist, training and go
live support, St John's Hospital, Springfield, IL. . Consulted
for technical and workflow issues related to ICD10
implementation.
. Provider Care Management modules - Order Management; desktop;
medication orders; non medication orders; order sets; ICU Cardiac
Recovery, Cardiac outpatient unit pre/post and interop orders
taught - not taught prior to go live by facility. Helped create
and tweak order sets for these units. Helped troubleshoot PHA
module and interactions and duplicate warnings. Other functions -
skip, cancel renew & transfer orders; sign verbal orders &
reports; provider functionality and navigation including managing
notifications; patient census lists; managing other lists;
medication reconciliation on admission, transfer and discharge;
provider discharge routine; trouble shooting and many others.
. September 2012 - HSHS Meditech 5.65 Build assist, training and
go live support, St Elizabeth Hospital, Belleville, IL. Provider
Care Management modules - Order Management; desktop; medication
orders; non medication orders; order sets; skip, cancel renew &
transfer orders; sign verbal orders & reports; provider
functionality and navigation including managing notifications;
patient census lists; managing other lists; medication
reconciliation on admission, transfer and discharge; provider
discharge routine; trouble shooting and many others. Emergency
room and operating room training and go live support
responsibilities. Consulted for technical and workflow issues
related to ICD10 implementation.
. July 2012 - September 2012, Ambulatory Training, University of
Alabama, Birmingham, AL. Training in family practice and
ancillary services for front and back office. Cerner, IMPACT,
PharmNet, RadNet, PathNet, IDX, GE Centricity, scanning,
charting, Medication Process Design. Consulted for technical and
workflow issues related to ICD10 implementation. Dragon usage
trained, scheduling, referrals, medical records transition.
Trouble shooting build and workflow.
. July 2012 At Elbow Training Tenet Health Care Systems,
Nacogdoches, TX. FirstNet; Care Plans; Powerchart; Depart;
PharmNet; RadNet; PathNet; CPOE; Dragon; CareNet; SurgiNet-
pre/post and interop orders taught and at elbow training;
Registration and Scheduling; PowerNote; PowerChart Maternity with
Enhanced Tracking Shell and FetaLink; BMDI; Glucose monitors;
Care Compass; ED/ER - go live support at elbow-2012 Code version.
Medication Process designing for techs and pharmacists; IV
Therapy; mobile care EKG and Respiratory Therapy troubleshooting.
. Consulted for technical and workflow issues related to ICD10
implementation.
. June 2012 - July 2012 At Elbow Training - Columbus Regional
Medical Center, Columbus, IN FirstNet; Care Plans; Powerchart;
Depart; CPOE; SurgiNet; GE Centricity; PowerNote; PowerChart
Maternity with Enhanced Tracking Shell; PathNet; RadNet;
Surginet; PharmNet; ED/ER - go live support at elbow. Assisted
with build changes after Cerner employees left.
. June 2012 - At Elbow Training - Yavapai Regional Medical Center,
Prescott, AZ FirstNet; Care Plans; Powerchart; Depart; PharmNet;
RadNet; PathNet; CPOE; Dragon; CareNet; SurgiNet-pre/post and
interop training - no training of anesthesiologists or docs (only
surg techs) prior to go live; Registration and Scheduling;
PowerNote; PharmNet; MedHost; PowerChart Maternity with Enhanced
Tracking Shell and FetaLink; BMDI; Glucose monitors; Care
Compass; ED/ER - go live support at elbow-2012 Code version. GE
Centricity; IV Therapy; mobile care EKG and Respiratory Therapy
troubleshooting. . Consulted for technical and workflow issues
related to ICD10 implementation. Helped restore broken code and
added to data dictionary. Main contact for all night help desk
issues before escalation to Command Center in the East Hospital
of this system used AtTask.
. May 2012 - June 2012 Classroom and At Elbow Training The Hospital
of Central Connecticut. Training and retraining, go live at
elbow support of PAs, nurses and doctors (on CPOE) for I & O;
iPOCs; Dragon; ATTask; task list; Med Reconcilliation; liaised
with lab and radiology for continuity of Cerner orders; First Net
for ED; CareMobile; Care Compass; PowerNote; Lighthouse features
and reporting and troubleshooting workflow issues.
. April 2012 - May 2012. Systems Analyst and Trainer EMR.
Consultant, Tallahassee Medical Center.Test and validate build;
instructional design with subject matter expert/super user input
crosswalks and training materials; Cerner IO2G, Fetal Link,
PowerChart Maternity implementation, in addition to further
training on eMar, SurgNet used pre/post and interop for section
deliveries; iView, PAL, Registration, Depart Process, Scheduling
by Unit Secretaries, CPOE, PowerNotes, NexGen; GE Centricity; VTE
- Lighthouse; CareMobile; Care Compass; FirstNet; Pathnet;
Radnet; Pharmnet. Classroom and at elbow training of material.
Analysis of data input, reports suggested and generated,
reporting created and modified.
. March 2011 - July 2011 Coach of trainers and Build assistant,
Consultant, IU Health Systems. Needs assessment; task analysis,
learning objective identification, assessment writing, training
materials and subject matter development and delivery of
strategies, writing content for both information and practice.
Trial runs and revision accomplished and delivery to students
monitored and feedback analyzed. Adjustments of build recommended
and implemented. A three sixty feedback look created and
maintained. Final analysis accomplished with recommendations for
future build additions for architecture and data dictionary.
. Cerner Millennium Applications; eMar; PowerChart; PowerNotes;
BMDI; Clindoc; Clinview; PowerOrders, PowerPlans, PowerNotes;
Care Sets, CareNet: iPOC and Therapy; IView, PowerForms,
Flowsheet; PharmNet; RadNet; charting vitals; Order Entry/iPoc;
Med Entry/Med Reconcilliation; CPOE, Dragon trouble shooting;
FirstNet, MedHost; SurgNet trained for nursing staff;
Registration, linking patient access, result copy, the depart
process and all using multi task patient lists and the pop color
chart as well as many more used in classroom setting for last
five years and at IU Health (IU, Methodist and Riley)
implementation. Med Surg Adult and Peds,CareMobile; Care Compass;
NexGen trained in limited areas. Ambulatory including Dialysis
and the Maternity unit trained and filled in on others. Side by
side training on floor and 360 evaluation of training. Multiple
levels of post build support in quality control and entering new
build information and paths when broken or not set up properly
from initial build. Helped setting up data dictionaries. Orders
links tested and data validity monitoring for proper workflow
while group in training and after go live for support.
. Contracted in 2009 with ACS for OnePass project to review medical
claims for billing and coding process errors in an at home
clearing house pilot program. Analyzed time usage by contractors
for efficient coding and registration information errors.
. Prior teaching experience includes teaching on site since 2007
and online since 2008 continuously: Instructor, ITT Tech Online,
IvyTech Community College; MedTech College, National College and
Brown Mackie College; Harrison College Online; Fortis College.
Embedded healthcare education in HIPAA; JCAHO; AHIMA; EMR (EHR)
have been taught. Online given the ADA compliant required
students. Used Dragon Naturally Speaking and subsequent
products. Dragon used for transcription course as well. The
course names in multiple sections are listed as an addendum to
the resume. EPIC Cadence and Prelude segments taught over last
five years in classroom setting. Learning from the instructor
guides for the classroom training, I teach nurses, techs, medical
assistants/nurses assistants how to schedule, chart and send home
as well as work through reimbursement in both EPIC and Cerner
modules. These modules come along with the textbooks and
workbooks as an online job aid. Units from beginning of patient
experience - scheduling and registration - throughout integrated
care to reimbursement and collect. Used these modules at
provider's office after I set up. Also interfaced with these
modules at a collection agency for proper workflow.
. Have edited textbooks and online resources for McGraw Hill and
El Sevier in ICD10 coding and other General Education and Health
Care topics.
February 2012 -April 2012, Multi Media Instructional Design Project
Lead, University of Indianapolis.
Creating online courses from scratch for new doctoral program in
Nursing and General Education Courses for remediation of non-passing
students using SAKAI, ACE, Prezi, Captivate, Dragon, and many others.
Detailed analysis of learner needs; current EMR packages used by local
industry and creation of scenarios and learning materials based on
analysis. One course developed on HIM workflow describing the
registration, scheduling, charting, plans of care, operative reports,
CPOE and through reimbursement and collection.
September 2011 - February 2012. Deputy Manager, TQC Contract, Briljent
Medicare. Lead under direction of Training Manager, 35 instructional
designers and five team leads in writing scripting and training for BCC
(Beneficiary Contact Centers) under approval by CMS (Center for
Medicare and Medicaid Services). High visibility, high demand unit
with constantly changing projects. Project management accomplished
using AtTask. High volume multiple deployments per week to different
learning platforms and venues. WEBCt, LMS, 508 compliance, eLearning,
training alerts, CMS DHHS interaction. Professional development of
staff; data analysis, 325-350 project plans in motion over an average
of four months with Web based training, training alerts, scripting and
call flow training materials for Medicare.
2006 National Sales Manager, Carbis Inc., Florence, SC. - Direct
Reports included four Regional Sales Managers nationwide and 30 sales
people. One Customer Service Manager with 14 direct reports listed
within my scope of control as well as a small call center. I had P & L
responsibility and was in charge of development of personnel by way of
creation of policies and procedures and training materials and
presentation on a unit wide and individual scale.
10/04 to 11/05 Sales Representative, Superior Solvents and Chemicals. -
I was responsible for market research and application into my assigned
territory. Responsibilities included educating the decision makers on
all aspects of the chemicals I sold and then to instruct the front line
employees. Follow up and revision of materials and training was
accomplished after trending analysis implemented. Training on product
was accomplished.
5/01 to 10/04 Legal Assistant/Office Manager-Clifford W. Shepard,
Attorney at Law, Indianapolis, Indiana.
Responsible for research at various courts, advertising/marketing of
firm. Motion and Order drafting, bookkeeping, filing, all transcription
using Dragon products, phone work, hiring and firing of administrative
workers in this one attorney firm.
02/03-02/04 Practice Director - Mark Albrecht, MD- Indianapolis, IN - I
set up this one doctor professional firm from all contracts with
insurance providers to reciprocal privileges at hospitals. CMS
certification. Use of EPIC modules in practice. I coded and filed all
insurance claims as well as provided any necessary follow up for
insurance claims. Transcription equipment used daily with Dragon
products. I handled all bookkeeping, payroll and intake from patients.
Set up scheduling and registration processes.
3/99 to 5/01 Salesperson-Chemcentral, Indianapolis, Indiana. -
Responsible for outside sales of raw materials (chemicals) to
industrial customers. I was responsible for market research and
application into my assigned territory. My responsibilities included
educating the decision makers on all aspects of the chemicals I sold
and then to instruct the front line employees on proper usage. Follow
up and revision of materials and training was accomplished regularly.
Training on product specifics to other employees was accomplished as
well.
12/1992 - 01/1994 and from 12/1999 - 05/2001 Medical Claims Collector-
IMC Credit Services
Responsible for collection of medical claims outstanding balances from
insurance and customers. Rebilling and recoding claims for proper
payment and submitting to insurance and educating customers on lack of
insurance payments. Interfaced with provider EPIC modules.
1979-1984 Coding Review Specialist Federal Claims and Major Medical
Claims-Blue Cross/Blue Shield of Indiana-In charge of coding claims
into system from provider's handwritten, mailed in claims. Excelled in
quality and quantity and won many awards for expertise in correct ICD9
and CPT usage.
EDUCATION:
University of Phoenix Online, Doctorate learner in Health Administration
program. I have completed two years of course work. Currently hold a 3.95
on a 4.0 scale.
University of Phoenix Online, MBA, specialization in Marketing, 3.75 grade
point average on a 4.0 scale. Degree conferred October 2007.
Campbell University, Buies Creek, North Carolina. BBA 3.065 on a 4.0 scale.
Degree conferred September 1990 from the Fort Bragg extension.
AHIMA Certified Implementation Manager- Health Care Project Management and
Regulations
AHIMA Certified Trainer
ACCOMPLISHMENTS and ASSOCIATIONS-Manuscript Peer Reviewer for MERLOT
(JOLT); Executive Director of the Hoosier Daylight Coalition-pursued and
gained Daylight Saving Time in Indiana. US Army Veteran, Member ASTD;
HIMSS, IHI, EdNak and AHIMA. I am an Advisory Board member of Chamberlain
College of Nursing in Indianapolis; ITT Master's in Business Program and
Rasmussen College's CMA Advisory Board.
May 2014 Awarded Instructor of the quarter for student engagement CTU
Online. I am one of more than 1500 adjunct instructors.
Courses taught - multiple sections:
Web Development - II Tech Apps in Health
Care Orgs Problem Solving
Introduction to Business Healthcare
Management Intro to Computers
Concepts in Healthcare Organizations Intro to Healthcare
Delivery Systems Nursing Leveling
Medical & Medicare Reimbursement Medical Office Finance
Mgmt & Sprvn
Healthcare Statistics
Transcription - using Dragon Products Med Terminology
Legal and Ethical Environment of Business Strategies
Bus Ethics & Social
Introduction to ICD9 Coding Advanced ICD 9
Coding Bus Dec (Stats 335)
Advanced ICD 9 Coding with introduction to ICD10 coding
Mgmt Fundmtls
Composition Introduction
to CPT Coding Marketing
Advanced CPT Coding Medical
Manager Algebra
Math 0095
Introduction to Productivity Software Prep English
Principals of Business Global Project Management
Microeconomics
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