Customer Service Administrative Assistant

Beatriz Alvarez

***** ** **** ****** *****, FL, *3193

Phone: 305-***-**** E-Mail: **********@*******.***

Objective

A challenging position offering the opportunity to utilize the experience in office administration/management

and ability to interact with personnel and customers in a high-profile company.

Summary of Qualifications

• Successful office administration experience and proven ability to work independently, handle simultaneous

tasks and meet deadlines.

• Commitment to excellence and effectiveness for a progressive, quality-driven organization. Solid

communication, organization, and problem-solving skills.

• Acknowledged capacity to inspire, achieve consensus, mediate, and deliver predefined goals despite

diversity or personalities, challenging situations, and changing priorities.

• Knowledge of PC and MAC MS Office, iPhoto for MAC, File Maker Pro database, HighTail & Dropbox file

delivery, Social Media tools such as Facebook, Twitter, You Tube, etc.

• Notary Public State of Florida.

• Fluent in English and Spanish.

Experience

Broadway Multimedia Inc./The Welcome Channel Dec. 2005-Present

Executive Assistant to Vice President and Director of Sales and Marketing

• Provides secretarial support to each department including the Vice President as well as Welcome

Channel’s Director of Sales and Marketing

• Create Broadway Channel and Welcome Channel monthly newsletters.

• Assist Welcome Channel Sales and Marketing Director in updating marketing materials and other

administrative tasks.

• Screened and handle telephone calls; coordinate and set up conference calls

• Schedule and maintain complex calendars

• Arrange and coordinate travel plans for Vice President

• Meeting and Event Planning for executive team

• Assist with presentations and meetings for Senior Management

• Maintain confidential records, files, and databases

• Spreadsheet and database creation

• Develop media kits, media forms and perform other administrative office duties.

Beatriz Alvarez

Actors’ Playhouse at the Miracle Theatre July 2002-Dec. 2005

Administrative Assistant/Office Manager

• Assisted Executive Director with public relations activities, customer service procedures and updating

opening night, usher and concierge lists.

• Supervised employees and interns and processed accounts payables and receivables

• Organized special events, handled box office calls and ticketing, and maintained close communication

with community organizations to promote theatre events

• Functioned as Interim Public Relations Manager for two months while organization was searching for a

candidate to the position.

Coral Gables Gazette June 1998-June 2002

Office Administrator

• Performed a wide range of office functions including order processing, accounts payable/receivable, and

customer service activities.

• Interacted with Editorial and Advertising department, updated ad changes and maintained customer

contacts

• Updated calendar of events on a weekly basis

Education

Florida International University, Miami, FL Graduated: 1997

Bachelor of Arts in Business Administration

Management and International Business

Skills

Developed a 500-email database informing South Florida locals about all the notable events, fundraisers

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and galas that the tri-state area has to offer.

Serves as a board and committee member for various non-profit organizations to promote their monthly

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networking events and galas via social media and email blasts.

Events photographer to six different publications (online and printed).

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