Arthur G. Poston Jr

Cellular - 704-***-****

acfcn6@r.postjobfree.com

Profile Summary

Solutions-oriented BA/QA Analyst Lead with a proven expertise in designing,

developing and delivering applications, systems and software to support

business, market and customer demands. Knowledgeable in all aspects of the

project life cycle, from initial analysis and design through testing,

documentation, implementation and enhancements.

Experience includes:

. Working across functional lines to facilitate the design and delivery

of applications and systems

. Version control and issue tracking including Project Change Requests

(Borland StarTeam Enterprise)

. Analysis, requirements, designing, developing, testing and

implementing systems and applications.

. Lead application support teams as well as supervised and participated

in code migrations and reviews

. Strong database querying background including Oracle, DB2, SQL Server

and Access.

. Extensive experience in testing the following technologies J2EE

applications, .Net applications, Ecommerce applications as well as

automated and manual. Expertise in Quality Center 10.25/ ALM 11, QTP

and QC.

. Very strong background in writing and executing scripts with waterfall

and agile methodologies.

. SOX compliance process and procedure reviews.

PROFESSIONAL EXPERIENCE

Lincoln Financial Group

Greensboro, NC July 2013 - July 2014

Sr. Quality Assurance Analyst

Sr. IT Business Analyst

. Serve as a Subject Matter Expert (SME) on system issues related to

business needs. Contribute to discussions on process improvements and

support customer goals thru system knowledge.

. Serve as SME and intermediary as needed to develop system

enhancements. Work with the business unit to document requirements

then work with 3rd party vendors as needed on system

changes/enhancements.

. Follows the standard System Development Life Cycle (SDLC) process in

implementing system enhancements. This involves working with business

owners for documenting requirements and obtaining proper approvals for

all implementations.

. Work with the business units to document their business requirements.

Develop system specification documents including process changes.

Work with the 3rd party vendors to obtain project estimates.

. Develops test criteria, preforms or supervises application testing and

coordinates pilot projects for proposed business solutions.

. Performs end-user training by creating documentation and giving

presentations as necessary.

. Implements enhancements based upon business priority, in a timely

manner, ensures data integrity, performs system rescues, archiving

data, and performing necessary backups.

. Plans, directs and effectively leads small to medium sized

business/technology projects ensuring that goals and objectives are

accomplished within defined timeframes and funding parameters.

. Serve as on-call support for critical systems. Analyze, research and

fix any problems with the system.

. Negotiates/develops positive business relationship with external

vendors to achieve business objectives. Hold vendor responsible for

meeting deliverables.

. Experienced user of Mercury Quality Center

. Strong understanding of SQL Server

. Experienced in testing Web Services and Mobile Services testing and

Support

. Experienced in testing in an XML environment

. Power user experience with Microsoft Office 2003, primarily Word and

Excel

. Ability to work under minimal supervision

. Flexible, self-disciplined, collaborative nature

. Ability to coach and be coached, Highly adaptable to fast paced

environments, Dives in and proactively gathers information, Organized

and able to prioritize work, Adaptable to multiple management styles,

Technically literate, Dynamic and outgoing, Excellent communication

skills, Process centric but flexible, Posses knowledge of SQL and

mainframe capabilities, Able to balance competing priorities, Able to

multi-task.

Accomplishments:

. Developed an open source automation framework program using Ruby on

Rails w/ cucumber resulting in savings of over $500,000.00 for the

project.

. Executed the additions to project effectively 30 days after the

initial start of me joining the project.

. Developed the application which improved the overall speed of testing

the system by 35%

Environment: Quality Center ALM 11, Ruby on Rails, Quality Center Add ins,

Microsoft Word 2010, Microsoft Excel 2010, Manual Test Case Creation, Web

Testing, Ecommerce Testing, Linux, Unix

Ally Bank

Charlotte, NC January 2013 - June 2013

Sr. Quality Assurance Analyst

. Perform and lead processes related to testing activities for new

software development systems and applications. Responsible for

developing and executing formal test plans to ensure the delivery

of quality software. Serve as a mentor to lower

level testing analysts and may provide work direction to others in

project team(s). Provide supervision to direct reports including

performance management and associate development. Ability to work

independently on a future projects to define, manage, and complete

activities.

. Knowledge of software testing disciplines and their integration with

the software development life cycle. Quality Center 10 is used to

track and develop metrics for testing. Experienced with

implementing testing processes/methodology in large, complex,

diversified, and global organizations. All types of major system

development and deployment projects. Experienced with Facilitation,

Database testing, Test Automation, Performance testing, Data

driven testing, IT Structured Software Testing, Test Director(Quality

Center 10), QTP, Testing Specialized, Win Runner, Load Runner, QTP.

. Able to interpret requirement documents and able to

update test documents accordingly. To the extent that it is

reasonable, goes the "extra mile" to make sure that each individual's

needs are met. Outlined potential cost/savings outcomes of technology

use. Great understanding of how the IT group operates and how his/her

role meets customer needs and creates value. Identified opportunities

or problems and acted quickly and decisively to respond to the

situation.

Accomplishments:

. Decreased regression testing by 2 days each release.

. Developed an automation framework program resulting in savings of

$100,000.00 initially.

. Executed the project effectively 1 month ahead of the scheduled date.

. Developed the testing application framework which improved the overall

speed of the system by 15%

. Served as team leader on a project which resulted in cost savings of

$375,000.00

Environment: Quality Center 10, Quick Test Professional 10.0, Quality

Center Add ins, Microsoft Word 2010, Microsoft Excel 2010, Manual Test Case

Creation, VB Scripting, Web Testing, Ecommerce Testing, Load Runner 9.5,

Linux, Unix

Credit Suisse

Raleigh, NC Nov 2007 - Oct 2012

Automation Support Analyst / Senior QA Analyst

. Provide administrative, application support of HP Quality Center 10.25

for the Investment Banking side of the bank. Currently in the process

of migrating all production projects to the new Application Lifecycle

Management 11 (ALM, formerly Quality Center) to over 8500 active users

of the platform.

. Support duties include, but are not limited to service requests to add

new users, modify groups, document and enforce best practices, test

new ALM patches and releases, update and manage customized ALM

projects, maintain and create new Excel reports, participate in team

discussion to improve the WTS ALM platform and support capability, and

effectively communicate with ALM end-users, troubleshoot and resolve

with them every day ALM issues in a consistent and timely fashion.

Ensuring that updated software packages are properly loaded to the

Linux servers, checking the log files to ensure proper package

installation from the command prompt.

. Customization of projects using VB scripting to create functions for

users that teams and users are associated with daily. That gives them

a more understandable defect, requirements, test plan, test lab flow

that makes sense for their projects personally.

. Aided in testing several projects in an Automations Analyst capacity

on loan to teams that may not have had the resources to get the

project tested properly.

. Aided in creating load tests and running Load Runner 9.0 to get the

job satisfied. We used VUGEN to create the VUSER loads to simulate the

system being stressed tested.

Environment: ALM 11.0 (Application Lifecycle Management 11.0), Quality

Center 10.25, QuickTest Professional 10.0, Quality Center Addins, Microsoft

Word 2010, Microsoft Excel 2010, VB Scripting, Web Testing, Ecommerce

Testing, Load Runner 9.5, Linux, Unix

Focused Development, LLC

Concord, NC Nov 2001 - Nov 2012

Senior QA Analyst / Automation Analyst

. Led systems testing efforts for a local magazine application

that needed a qualified Sr.QA\Automations Engineer including

planning and execution, in order to insure all changes to the

application were applied in accordance with specified

requirements that were created by the Magazine owners.

. The tools used are HP's Mercury Quality Center 9.2(QC), Ruby

on Rails with the Cucumber and Watir plugins that allow me the

ability to create test cases, test plans, and track defects

because both teams did not have access to QC. Watir allows me

create a seamless web application test environment from within

the Ruby on Rails automation test development environment.

Subversion is used to keep the versions available and

separated properly.

. Use of HP's Mercury Quick Test Professional 9.5 (QTP).

. Evaluate the application being used by our magazine and create

test case documentation for the entire application or pieces

of the application where necessary.

. Most of the testing being performed is manual, and building a

library of manual test cases for regression testing.

. Solely responsible for creating documentation.

. Documented the flow of the application to the look and feel of

it as a working application from a usability standpoint

without removing too many of the functions that the owners

want.

. Used Microsoft Excel to create Trace Matrixes to allow the

traceability of what was testable within the Test Plan that

was given by the business.

. Call meetings when needed to describe the defects that was not

easily explained through email and to go over the outstanding

defects that may or may not hurt the timeline of the project.

. Evaluated clients overall perspective for what was needed for

the overall project.

. Developed processes that would need to be in place in order

for the tools to be effective.

. Evaluated several automation tools for them

. HP Quality Center 9.2

. Open Source Automation & Reporting Tools on Linux servers

. Liaised with the client to ensure that we are on schedule and

where we are in the timeline as to not need to affect their

bottom line for the project as a whole.

Environment: Intranet, Web, PHP Development, Java Scripting, MySQL,

Ecommerce Testing, SQL Server 2000-2008, Mercury Quality Center 10.25,

JIRA, Groovy, Confluence, Ruby on Rails w Cucumber and WATIR plugins, Linux

Techno Soft

Quintiles May 2011 - Nov 2011

Raleigh, NC

Sr. QA Automation Engineer

Function in an Automation Engineer role.

. Follows projects from requirements gathering through to testing.

. Possess a very strong understanding of software development lifecycles

(SDLC).

. Used manual test cases and use cases as a basis for creating

automation test cases for testing the .Net applications and Java

applications that were being built for the clinical trials projects.

. Used Quick Test Professional to create a regression test baseline for

the PPM project.

. Used Quick Test Professional to create an Automation Framework that

would allow for testing EXT JS-Grids, and other unsupported objects

that were not supported in QTP

. Use Quality Center for mapping requirements to designed test cases,

tracking defects and writing test plans for the modules being executed

in a given test cycle.

. Extensive experience in Test Director, Quality Center and Enterprise

Architecture.

. Led training sessions for implementation deployment on using the

Quality Center application for the users that have not been exposed

and for those that needed a refresher course.

. Attended Agile Scrums to report the impediments or statuses of the

stories that I was currently working on.

. Created SQL Queries for extracting data and testing database

consistencies using SQL Server 2008 and Oracle 10g with the SQL Query

Analyzer.

. Aided in creating load tests and running Load Runner 9.0 to get the

job satisfied. We used VUGEN to create the VUSER loads to simulate the

system being stressed tested.

Software Management Consultants Incorporated (SMCI)

Charlotte, NC

Bank of America Feb 2011 - Apr 2011

UAT Test Lead

Function in a UAT Test Lead role.

. Follows projects from requirements gathering through to testing.

. Possess a very strong understanding of software development lifecycles

(SDLC).

. Gather and document requirements for the UAT phases, help translate

requirements to design and test documents and lead meetings.

. Create test cases from requirements and monitor User Acceptance

testing for the .Net Ecommerce project that was being tested.

. Use Quality Center for mapping requirements to designed test cases,

tracking defects and writing test plans for the modules being executed

in UAT.

. Extensive experience in Test Director, Quality Center and Enterprise

Architecture.

. Led training sessions for implementation deployment on using the

Quality Center application for the users that have not been exposed

and for those that needed a refresher course.

Software Management Consultants Incorporated (SMCI)

Charlotte, NC

Duke Energy May 2010 - Feb 2011

Senior QA Analyst

. Follows projects from requirements gathering through to testing.

. Possess a very strong understanding of software development lifecycles

(SDLC).

. Gather and document requirements, help translate requirements to

design documents and lead meetings. Develop test strategies and test

plans, create test cases from requirements and monitor System,

Integration, User Acceptance testing.

. Use Quality Center for mapping requirements, test cases and defects.

. Translated the XML documents that were being created into test cases

for the project.

. Extensive experience in Test Director/Quality Center and Enterprise

Architecture.

. Customized our Quality Center instance using VB scripting to meet the

project's needs.

. Led training sessions for implementation deployment on using the

Quality Center application for the users that have not been exposed

and for those that needed a refresher course.

. This included gathering and creating the materials for the required

course to be taught. Lead a UAT Testing team that was driven to aid

the end user support team in their efforts to not receive the defects

in the production environment.

Signature Consultants

Charlotte, NC

Wachovia/Wells Fargo Nov 2009 - Feb 2010

Senior QA Analyst

. Creates projects from requirements given by testing groups looking to

leverage the Quality Center and Quick Test Professional applications

along with utilizing Ruby Rails, Watir, and Cucumber.

. Used the Cucumber platform within Ruby on Rails to create keyword

driven automated test cases

. Watir plugin is used to create a seamless web application test

environment that correlates to the Ruby on Rails test automation

environment.

. Possesses a very strong understanding of software development

lifecycles (SDLC).

. Gather and document requirements, help translate requirements to

design documents.

. Develop test strategies and test plans, create test cases from

requirements and monitor System, Integration, User Acceptance testing.

. Use Toad to create complex SQL Queries to verify the data received

from the back-end databases.

. Use XML to translate the documents that were being created into test

cases for the project.

. Use Quality Center for creating and managing users and project

required by other groups.

. Extensive experience in Test Director, Quality Center, Quick Test

Professional, Mercury's IT Governance product and Enterprise

Architecture.

. Use the BMC Remedy tool to support the administrative task of tracking

and trending the data. Customized our Quality Center instance to meet

the project's needs.

. Use Quality Center to setup the different work streams for the company

and its affiliates, using the application to separate the different

teams within the organization.

. Using the BMC Remedy tool to support other groups outside of the

initial team assigned to. Create automation scripts for the more

redundant portions of the applications using Quick Test Professional.

. Also using Ruby Rails with Watir and Cucumber patches for the simpler

automation pieces.

. Use JIRA for some of the less tedious tasks that were being scripted

and needed to be documented for defect tracking purposes.

Software Management Consultants Incorporated (SMCI)

Charlotte, NC

Duke Energy Dec 2008 - Oct 2009

Senior QA Analyst

. Function in a Business Analyst/Test Coordinator role.

. Follows projects from requirements gathering through to testing.

. Possess a very strong understanding of software development lifecycles

(SDLC).

. Gather and document requirements, help translate requirements to

design documents and lead meetings. Develop test strategies and test

plans, create test cases from requirements and monitor System,

Integration, User Acceptance testing.

. Use Quality Center for mapping. Extensive experience in Test

Director/Quality Center and Enterprise Architecture.

. Translated the XML documents that were being created into test cases

for the project.

. Customized our Quality Center instance using VB scripting to meet the

projects needs.

. Led training sessions for implementation deployment on using the

Quality Center application for the users that have not been exposed

and for those that needed a refresher course.

o This included gathering and creating the materials for the

required course to be taught.

. Overseen the automation tasks as they were being created in a liaison

role to ensure that the scripts were being created in a timely manner.

Focused Development, LLC

Concord, NC

Cabarrus Living Magazine, LLC Sept 2009 - Dec 2011

Senior QA Analyst

. Led systems testing efforts for a local magazine application

that needed a qualified Sr.QA\Automations Engineer including

planning and execution, in order to insure all changes to the

application were applied in accordance with specified

requirements that were created by the Magazine owners.

. The tools used are HP's Mercury Quality Center 9.2(QC),

Oracle's ERP tool for planning

. Use of HP's Mercury Quick Test Professional 9.5 (QTP).

. Evaluate the application being used by our magazine and create

test case documentation for the entire application or pieces

of the application where necessary.

. Most of the testing being performed is manual, and building a

library of manual test cases for regression testing.

. Soley responsible for creating documentation.

. Documented the flow of the application to the look and feel of

it as a working application from a usability without removing

to many of the functions that the owners want.

. Used Microsoft Excel to create Trace Matrixes to allow the

traceability of what was testable within the Test Plan that

was given by the business.

. Called meetings when needed to describe the defects that were

not easily explained through email and to go over the

outstanding defects that may or may not hurt the timeline of

the project.

. Evaluated clients overall perspective for what was needed for

the overall project.

. Developed processes that would need to be in place in order

for the tool to be effective.

. Evaluated several automation tools for them

. HP Quality Center 9.2

. Open Source Automation & Reporting Tools

. Lias with the client to ensure that we are on schedule and

where we are in the timeline as to not need to affect their

bottom line for the project as a whole. Used the ERP tool to

perform this

Environment: Intranet, Web, Ecommerce Testing, SQL Server 2000, Mercury

Quality Center 9.2, Oracle's ERP Tool for windows (Eval

Copy)

Focused Development, LLC

Logical Advantage July 2008 - Nov 2009

Senior Quality Assurance Test Lead

. Led systems testing efforts for complex automobile

applications, including planning and execution, in order to

insure all changes to the application were applied in

accordance with specified requirements.

. Tools used were HP's Mercury Quality Center 9.2(QC) and HP's

Mercury Quick Test Professional 9.5 (QTP).

. Tasked with evaluating each application being used by our

business and to automate only the most intricate application

or pieces of the application where necessary.

. Testing being performed is manual, and building a library of

manual test cases for regression testing.

. Used Microsoft Excel to create Trace Matrixes to allow the

traceability of what was testable within Test Plan that was

given by the business.

. Called meetings when needed to describe the defects that were

not easily explained through email and to go over the

outstanding defects that may or may not hurt the timeline of

the project.

o Evaluated the clients overall perspective for what was needed

for the overall project.

o Developed processes that would need to be in place in order

for the tool to be effective.

o Evaluated several automation tools for them

o HP Quick Test Professional

o IBM Rational Rose

o Open Source Automation Tools

o Installed the automation tools and walked through the

processes manually and with the tools that were selected; on

how they work with one another and how the vision needs to

stay in place in order for the project to be a success.

o Liaison for client to ensure that we are on schedule and where

we are in the timeline as to not need to affect their bottom

line for the project as a whole.

Quality Center Implementation Team Lead

. Evaluated, and installed latest version of HP Quality Center

(9.5). Designed the infrastructure for the Quality Center

tool. Designed testing policies and procedures in accordance

with industry 'Best Practices" to work with Logical Advantage.

. Customized Quality Center application to enforce all rules,

reinforce process design, and provide readily available

reporting on all aspects of the testing phases of development.

. Utilized the Trace Matrixes created in the initial testing

phases to drive out future process and control implementation

strategies to where it would benefit all parties involved

Environment: Client-Server, Intranet, Web, SQL Server 2000, Mercury

Quick Test Professional 9.5, Mercury Quality Center 9.2

Accenture

Lash Group Jan 2008 - July 2008

Senior QA Automation Test Lead

. Lead systems efforts for complex medical and drug

applications, including analysis, both technical and business,

planning and execution, in order to insure all changes to the

application were applied in accordance with specified

requirements.

. Tools used were HP's Mercury Quality Center 9.2(QC) and HP's

Mercury Quick Test Professional 9.2 (QTP).

. Has extensive experience in Quality Center customization.

. Experience includes leading a team of two automation

professionals.

. Responsible for the evaluation of each application that is

currently being used by our business and to automate the

application or pieces of the application where necessary.

. Use Borland StarTeam Enterprise as a version control / issue

tracking tool.

QA Implementation Team Lead

. Evaluated, and installed latest version of HP Quality Center

(9.2).

. Designed the infrastructure for the Quality Center tool.

Designed testing policies and procedures in accordance with

industry 'Best Practices" to align with the Lash Group

organization.

. Customized Quality Center application to enforce all rules,

reinforce process design, and provide readily available

reporting on all aspects of the testing phases of development.

. Implemented roll out/transition plan to participant pilot

functional groups.

. Designed and tested disaster recovery plan for Test and

Production instances of the QC application.

Environment: Client-Server, Intranet, Web,SQL Server 7.0, SQL Server

2005, Mercury Quick Test Professional, Mercury Quality

Center

Accenture

Bank of America Apr 2007 - June 2007

Sr QA Automation Lead

Manager for a team of fifteen engineers. Day to day activities included:

. Attending and organizing meetings and conference calls to discuss and

present the intent on completing the project of automating the PFLINK

application.

. Oversee and create the automation scripts using Mercury's Quick Test

Pro.

. Created defects using Mercury's Quality Center and tracked them using

the same.

. Project responsibilities included: maintaining the traceability

matrix; facilitating SIT status calls; completing a Master SIT Test

Plan; planning for HLD JAD sessions; writing business rules; rewrite

of business requirements documentation

. Organize meetings with the developers, team and department manager to

go over the current list of outstanding defects within the

applications.

. Aided in the organization of the defects classifying them as well as

aided in the assignment of defects to the developers.

. Gather the requirements from the development team then created out

automation scripts.

. Used TOAD to query the database and to validate the results with the

automation tool results.

. Aided in creating load tests and running Load Runner 8.0 to get the

job satisfied. We used VUGEN to create the VUSER loads to simulate the

system being stressed tested.

.

Environment: Client - Server, Web, Intranet, Toad for Oracle, Quick

Test Professional, Quality Center, Rational Clear Quest,

Rational Robot, SQL Queries, Load Runner 8.0

Accenture

Bank of America June 2006 - Dec 2006

QA Team Lead

. Wrote and executed test scripts with some ad-hock testing.

. Conducted process testing, new and innovative templates to track run

and created items.

. Created email template for a status of work.

. Managed the testing effort and ensured that all deliverables were met

and that the project made delivery dates.

. Project responsibilities included:

o maintaining the traceability matrix; facilitating SIT status

calls; completing a Master SIT Test Plan; planning for HLD JAD

sessions; writing business rules; rewrite of business

requirements documentation

Received two recognition awards while on this project for helping to

deliver the milestones for the project on schedule.

Environment: Mainframe, Client - Server, Microsoft Excel, Microsoft Word,

Manual Testing

Accenture

Duke Energy Feb 2006 - June 2006

Informatica Developer

. Responsible for developing Extraction Transformations and Loading

(ETL) programs on this project that worked with Data Warehousing and

Terra Gigs of data.

. Delivered the entire project ahead of schedule. Responsible for

support of the applications that the team and developed on this

project. Used TOAD to query the databases that we were using.

. Databases were DB2, Oracle 9i, etc.

Environment: Mainframe, Client - Server, Toad, Oracle 9i, Informatica

Power Center 7, DB2, SQL Queries

Accenture

Bank of America Sept 2005 - Dec 2005

Senior QA Analyst

. Provided support to the analysts and other leads of the Account

Documentation Team with reports and other programmatic areas.

. Used Access and Excel along with the VBA programming language to carry

out the tasks needed. Created several databases sizes up to 1.5 gb,

and spreadsheets that would hold the volumes of data that the project

needed in order to sustain itself.

. Attended meetings to better understand the requirements for some of

the access queries that were required to be created, or changes to the

ones that already existed.

. Worked with the NEWS IT Team to create a list of data elements that

were in error and needed to be cleaned up. The task consisted of the

NEWS team sending us a file of the data elements that were

. questionable.

. We used that file to create the queries that in turn made the reports

that the analysts and senior manager used in their executive meetings.

Environment: Intranet, Client - Server, Microsoft Excel 2000, Microsoft

Word 2000, Microsoft Access 2000,VBA

Sapphire Technologies

Coca Cola Jan 2005 - Apr 2005

VB.net Developer

. Accountable for full project life cycle design, development and

enhancement of applications to appropriately support Coca Cola's

Corporate office.

. Interface extensively with the team to define business needs and

develop system specifications.

. Develop, test and implement new enhancements, utilizing ASP.net,

Visual Basic.Net and SQL Server 2000.

. Handled the deployment of an email notification system that allowed

the sales team and management to track sale ventures for future and

current business possibilities.

. Built the project using Visual Studio.Net with the main languages

being ASP.Net and Visual Basic.Net. Built several queries and stored

procedures using Windows SQL Server 2000.

. Documented code for maintenance purposes.

Environment: Intranet, Web, Client -Server, Microsoft ASP.net,

Microsoft visual Basic.net, SQL Server 2000

Robert Half Technologies

Bank of America Oct 2004 - Dec 2004

VB6 Developer

. Facilitated the design and delivery of Foreign Accounts application to

track bank

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