Project Quality, Sr. QA Analyst, Sr. QA Engineer
Resume:
Arthur G. Poston Jr
Cellular - 704-***-****
******.******@******************.***
Profile Summary
Solutions-oriented BA/QA Analyst Lead with a proven expertise in designing,
developing and delivering applications, systems and software to support
business, market and customer demands. Knowledgeable in all aspects of the
project life cycle, from initial analysis and design through testing,
documentation, implementation and enhancements.
Experience includes:
. Working across functional lines to facilitate the design and delivery
of applications and systems
. Version control and issue tracking including Project Change Requests
(Borland StarTeam Enterprise)
. Analysis, requirements, designing, developing, testing and
implementing systems and applications.
. Lead application support teams as well as supervised and participated
in code migrations and reviews
. Strong database querying background including Oracle, DB2, SQL Server
and Access.
. Extensive experience in testing the following technologies J2EE
applications, .Net applications, Ecommerce applications as well as
automated and manual. Expertise in Quality Center 10.25/ ALM 11, QTP
and QC.
. Very strong background in writing and executing scripts with waterfall
and agile methodologies.
. SOX compliance process and procedure reviews.
PROFESSIONAL EXPERIENCE
Lincoln Financial Group
Greensboro, NC July 2013 - July 2014
Sr. Quality Assurance Analyst
Sr. IT Business Analyst
. Serve as a Subject Matter Expert (SME) on system issues related to
business needs. Contribute to discussions on process improvements and
support customer goals thru system knowledge.
. Serve as SME and intermediary as needed to develop system
enhancements. Work with the business unit to document requirements
then work with 3rd party vendors as needed on system
changes/enhancements.
. Follows the standard System Development Life Cycle (SDLC) process in
implementing system enhancements. This involves working with business
owners for documenting requirements and obtaining proper approvals for
all implementations.
. Work with the business units to document their business requirements.
Develop system specification documents including process changes.
Work with the 3rd party vendors to obtain project estimates.
. Develops test criteria, preforms or supervises application testing and
coordinates pilot projects for proposed business solutions.
. Performs end-user training by creating documentation and giving
presentations as necessary.
. Implements enhancements based upon business priority, in a timely
manner, ensures data integrity, performs system rescues, archiving
data, and performing necessary backups.
. Plans, directs and effectively leads small to medium sized
business/technology projects ensuring that goals and objectives are
accomplished within defined timeframes and funding parameters.
. Serve as on-call support for critical systems. Analyze, research and
fix any problems with the system.
. Negotiates/develops positive business relationship with external
vendors to achieve business objectives. Hold vendor responsible for
meeting deliverables.
. Experienced user of Mercury Quality Center
. Strong understanding of SQL Server
. Experienced in testing Web Services and Mobile Services testing and
Support
. Experienced in testing in an XML environment
. Power user experience with Microsoft Office 2003, primarily Word and
Excel
. Ability to work under minimal supervision
. Flexible, self-disciplined, collaborative nature
. Ability to coach and be coached, Highly adaptable to fast paced
environments, Dives in and proactively gathers information, Organized
and able to prioritize work, Adaptable to multiple management styles,
Technically literate, Dynamic and outgoing, Excellent communication
skills, Process centric but flexible, Posses knowledge of SQL and
mainframe capabilities, Able to balance competing priorities, Able to
multi-task.
Accomplishments:
. Developed an open source automation framework program using Ruby on
Rails w/ cucumber resulting in savings of over $500,000.00 for the
project.
. Executed the additions to project effectively 30 days after the
initial start of me joining the project.
. Developed the application which improved the overall speed of testing
the system by 35%
Environment: Quality Center ALM 11, Ruby on Rails, Quality Center Add ins,
Microsoft Word 2010, Microsoft Excel 2010, Manual Test Case Creation, Web
Testing, Ecommerce Testing, Linux, Unix
Ally Bank
Charlotte, NC January 2013 - June 2013
Sr. Quality Assurance Analyst
. Perform and lead processes related to testing activities for new
software development systems and applications. Responsible for
developing and executing formal test plans to ensure the delivery
of quality software. Serve as a mentor to lower
level testing analysts and may provide work direction to others in
project team(s). Provide supervision to direct reports including
performance management and associate development. Ability to work
independently on a future projects to define, manage, and complete
activities.
. Knowledge of software testing disciplines and their integration with
the software development life cycle. Quality Center 10 is used to
track and develop metrics for testing. Experienced with
implementing testing processes/methodology in large, complex,
diversified, and global organizations. All types of major system
development and deployment projects. Experienced with Facilitation,
Database testing, Test Automation, Performance testing, Data
driven testing, IT Structured Software Testing, Test Director(Quality
Center 10), QTP, Testing Specialized, Win Runner, Load Runner, QTP.
. Able to interpret requirement documents and able to
update test documents accordingly. To the extent that it is
reasonable, goes the "extra mile" to make sure that each individual's
needs are met. Outlined potential cost/savings outcomes of technology
use. Great understanding of how the IT group operates and how his/her
role meets customer needs and creates value. Identified opportunities
or problems and acted quickly and decisively to respond to the
situation.
Accomplishments:
. Decreased regression testing by 2 days each release.
. Developed an automation framework program resulting in savings of
$100,000.00 initially.
. Executed the project effectively 1 month ahead of the scheduled date.
. Developed the testing application framework which improved the overall
speed of the system by 15%
. Served as team leader on a project which resulted in cost savings of
$375,000.00
Environment: Quality Center 10, Quick Test Professional 10.0, Quality
Center Add ins, Microsoft Word 2010, Microsoft Excel 2010, Manual Test Case
Creation, VB Scripting, Web Testing, Ecommerce Testing, Load Runner 9.5,
Linux, Unix
Credit Suisse
Raleigh, NC Nov 2007 - Oct 2012
Automation Support Analyst / Senior QA Analyst
. Provide administrative, application support of HP Quality Center 10.25
for the Investment Banking side of the bank. Currently in the process
of migrating all production projects to the new Application Lifecycle
Management 11 (ALM, formerly Quality Center) to over 8500 active users
of the platform.
. Support duties include, but are not limited to service requests to add
new users, modify groups, document and enforce best practices, test
new ALM patches and releases, update and manage customized ALM
projects, maintain and create new Excel reports, participate in team
discussion to improve the WTS ALM platform and support capability, and
effectively communicate with ALM end-users, troubleshoot and resolve
with them every day ALM issues in a consistent and timely fashion.
Ensuring that updated software packages are properly loaded to the
Linux servers, checking the log files to ensure proper package
installation from the command prompt.
. Customization of projects using VB scripting to create functions for
users that teams and users are associated with daily. That gives them
a more understandable defect, requirements, test plan, test lab flow
that makes sense for their projects personally.
. Aided in testing several projects in an Automations Analyst capacity
on loan to teams that may not have had the resources to get the
project tested properly.
. Aided in creating load tests and running Load Runner 9.0 to get the
job satisfied. We used VUGEN to create the VUSER loads to simulate the
system being stressed tested.
Environment: ALM 11.0 (Application Lifecycle Management 11.0), Quality
Center 10.25, QuickTest Professional 10.0, Quality Center Addins, Microsoft
Word 2010, Microsoft Excel 2010, VB Scripting, Web Testing, Ecommerce
Testing, Load Runner 9.5, Linux, Unix
Focused Development, LLC
Concord, NC Nov 2001 - Nov 2012
Senior QA Analyst / Automation Analyst
. Led systems testing efforts for a local magazine application
that needed a qualified Sr.QA\Automations Engineer including
planning and execution, in order to insure all changes to the
application were applied in accordance with specified
requirements that were created by the Magazine owners.
. The tools used are HP's Mercury Quality Center 9.2(QC), Ruby
on Rails with the Cucumber and Watir plugins that allow me the
ability to create test cases, test plans, and track defects
because both teams did not have access to QC. Watir allows me
create a seamless web application test environment from within
the Ruby on Rails automation test development environment.
Subversion is used to keep the versions available and
separated properly.
. Use of HP's Mercury Quick Test Professional 9.5 (QTP).
. Evaluate the application being used by our magazine and create
test case documentation for the entire application or pieces
of the application where necessary.
. Most of the testing being performed is manual, and building a
library of manual test cases for regression testing.
. Solely responsible for creating documentation.
. Documented the flow of the application to the look and feel of
it as a working application from a usability standpoint
without removing too many of the functions that the owners
want.
. Used Microsoft Excel to create Trace Matrixes to allow the
traceability of what was testable within the Test Plan that
was given by the business.
. Call meetings when needed to describe the defects that was not
easily explained through email and to go over the outstanding
defects that may or may not hurt the timeline of the project.
. Evaluated clients overall perspective for what was needed for
the overall project.
. Developed processes that would need to be in place in order
for the tools to be effective.
. Evaluated several automation tools for them
. HP Quality Center 9.2
. Open Source Automation & Reporting Tools on Linux servers
. Liaised with the client to ensure that we are on schedule and
where we are in the timeline as to not need to affect their
bottom line for the project as a whole.
Environment: Intranet, Web, PHP Development, Java Scripting, MySQL,
Ecommerce Testing, SQL Server 2000-2008, Mercury Quality Center 10.25,
JIRA, Groovy, Confluence, Ruby on Rails w Cucumber and WATIR plugins, Linux
Techno Soft
Quintiles May 2011 - Nov 2011
Raleigh, NC
Sr. QA Automation Engineer
Function in an Automation Engineer role.
. Follows projects from requirements gathering through to testing.
. Possess a very strong understanding of software development lifecycles
(SDLC).
. Used manual test cases and use cases as a basis for creating
automation test cases for testing the .Net applications and Java
applications that were being built for the clinical trials projects.
. Used Quick Test Professional to create a regression test baseline for
the PPM project.
. Used Quick Test Professional to create an Automation Framework that
would allow for testing EXT JS-Grids, and other unsupported objects
that were not supported in QTP
. Use Quality Center for mapping requirements to designed test cases,
tracking defects and writing test plans for the modules being executed
in a given test cycle.
. Extensive experience in Test Director, Quality Center and Enterprise
Architecture.
. Led training sessions for implementation deployment on using the
Quality Center application for the users that have not been exposed
and for those that needed a refresher course.
. Attended Agile Scrums to report the impediments or statuses of the
stories that I was currently working on.
. Created SQL Queries for extracting data and testing database
consistencies using SQL Server 2008 and Oracle 10g with the SQL Query
Analyzer.
. Aided in creating load tests and running Load Runner 9.0 to get the
job satisfied. We used VUGEN to create the VUSER loads to simulate the
system being stressed tested.
Software Management Consultants Incorporated (SMCI)
Charlotte, NC
Bank of America Feb 2011 - Apr 2011
UAT Test Lead
Function in a UAT Test Lead role.
. Follows projects from requirements gathering through to testing.
. Possess a very strong understanding of software development lifecycles
(SDLC).
. Gather and document requirements for the UAT phases, help translate
requirements to design and test documents and lead meetings.
. Create test cases from requirements and monitor User Acceptance
testing for the .Net Ecommerce project that was being tested.
. Use Quality Center for mapping requirements to designed test cases,
tracking defects and writing test plans for the modules being executed
in UAT.
. Extensive experience in Test Director, Quality Center and Enterprise
Architecture.
. Led training sessions for implementation deployment on using the
Quality Center application for the users that have not been exposed
and for those that needed a refresher course.
Software Management Consultants Incorporated (SMCI)
Charlotte, NC
Duke Energy May 2010 - Feb 2011
Senior QA Analyst
. Follows projects from requirements gathering through to testing.
. Possess a very strong understanding of software development lifecycles
(SDLC).
. Gather and document requirements, help translate requirements to
design documents and lead meetings. Develop test strategies and test
plans, create test cases from requirements and monitor System,
Integration, User Acceptance testing.
. Use Quality Center for mapping requirements, test cases and defects.
. Translated the XML documents that were being created into test cases
for the project.
. Extensive experience in Test Director/Quality Center and Enterprise
Architecture.
. Customized our Quality Center instance using VB scripting to meet the
project's needs.
. Led training sessions for implementation deployment on using the
Quality Center application for the users that have not been exposed
and for those that needed a refresher course.
. This included gathering and creating the materials for the required
course to be taught. Lead a UAT Testing team that was driven to aid
the end user support team in their efforts to not receive the defects
in the production environment.
Signature Consultants
Charlotte, NC
Wachovia/Wells Fargo Nov 2009 - Feb 2010
Senior QA Analyst
. Creates projects from requirements given by testing groups looking to
leverage the Quality Center and Quick Test Professional applications
along with utilizing Ruby Rails, Watir, and Cucumber.
. Used the Cucumber platform within Ruby on Rails to create keyword
driven automated test cases
. Watir plugin is used to create a seamless web application test
environment that correlates to the Ruby on Rails test automation
environment.
. Possesses a very strong understanding of software development
lifecycles (SDLC).
. Gather and document requirements, help translate requirements to
design documents.
. Develop test strategies and test plans, create test cases from
requirements and monitor System, Integration, User Acceptance testing.
. Use Toad to create complex SQL Queries to verify the data received
from the back-end databases.
. Use XML to translate the documents that were being created into test
cases for the project.
. Use Quality Center for creating and managing users and project
required by other groups.
. Extensive experience in Test Director, Quality Center, Quick Test
Professional, Mercury's IT Governance product and Enterprise
Architecture.
. Use the BMC Remedy tool to support the administrative task of tracking
and trending the data. Customized our Quality Center instance to meet
the project's needs.
. Use Quality Center to setup the different work streams for the company
and its affiliates, using the application to separate the different
teams within the organization.
. Using the BMC Remedy tool to support other groups outside of the
initial team assigned to. Create automation scripts for the more
redundant portions of the applications using Quick Test Professional.
. Also using Ruby Rails with Watir and Cucumber patches for the simpler
automation pieces.
. Use JIRA for some of the less tedious tasks that were being scripted
and needed to be documented for defect tracking purposes.
Software Management Consultants Incorporated (SMCI)
Charlotte, NC
Duke Energy Dec 2008 - Oct 2009
Senior QA Analyst
. Function in a Business Analyst/Test Coordinator role.
. Follows projects from requirements gathering through to testing.
. Possess a very strong understanding of software development lifecycles
(SDLC).
. Gather and document requirements, help translate requirements to
design documents and lead meetings. Develop test strategies and test
plans, create test cases from requirements and monitor System,
Integration, User Acceptance testing.
. Use Quality Center for mapping. Extensive experience in Test
Director/Quality Center and Enterprise Architecture.
. Translated the XML documents that were being created into test cases
for the project.
. Customized our Quality Center instance using VB scripting to meet the
projects needs.
. Led training sessions for implementation deployment on using the
Quality Center application for the users that have not been exposed
and for those that needed a refresher course.
o This included gathering and creating the materials for the
required course to be taught.
. Overseen the automation tasks as they were being created in a liaison
role to ensure that the scripts were being created in a timely manner.
Focused Development, LLC
Concord, NC
Cabarrus Living Magazine, LLC Sept 2009 - Dec 2011
Senior QA Analyst
. Led systems testing efforts for a local magazine application
that needed a qualified Sr.QA\Automations Engineer including
planning and execution, in order to insure all changes to the
application were applied in accordance with specified
requirements that were created by the Magazine owners.
. The tools used are HP's Mercury Quality Center 9.2(QC),
Oracle's ERP tool for planning
. Use of HP's Mercury Quick Test Professional 9.5 (QTP).
. Evaluate the application being used by our magazine and create
test case documentation for the entire application or pieces
of the application where necessary.
. Most of the testing being performed is manual, and building a
library of manual test cases for regression testing.
. Soley responsible for creating documentation.
. Documented the flow of the application to the look and feel of
it as a working application from a usability without removing
to many of the functions that the owners want.
. Used Microsoft Excel to create Trace Matrixes to allow the
traceability of what was testable within the Test Plan that
was given by the business.
. Called meetings when needed to describe the defects that were
not easily explained through email and to go over the
outstanding defects that may or may not hurt the timeline of
the project.
. Evaluated clients overall perspective for what was needed for
the overall project.
. Developed processes that would need to be in place in order
for the tool to be effective.
. Evaluated several automation tools for them
. HP Quality Center 9.2
. Open Source Automation & Reporting Tools
. Lias with the client to ensure that we are on schedule and
where we are in the timeline as to not need to affect their
bottom line for the project as a whole. Used the ERP tool to
perform this
Environment: Intranet, Web, Ecommerce Testing, SQL Server 2000, Mercury
Quality Center 9.2, Oracle's ERP Tool for windows (Eval
Copy)
Focused Development, LLC
Logical Advantage July 2008 - Nov 2009
Senior Quality Assurance Test Lead
. Led systems testing efforts for complex automobile
applications, including planning and execution, in order to
insure all changes to the application were applied in
accordance with specified requirements.
. Tools used were HP's Mercury Quality Center 9.2(QC) and HP's
Mercury Quick Test Professional 9.5 (QTP).
. Tasked with evaluating each application being used by our
business and to automate only the most intricate application
or pieces of the application where necessary.
. Testing being performed is manual, and building a library of
manual test cases for regression testing.
. Used Microsoft Excel to create Trace Matrixes to allow the
traceability of what was testable within Test Plan that was
given by the business.
. Called meetings when needed to describe the defects that were
not easily explained through email and to go over the
outstanding defects that may or may not hurt the timeline of
the project.
o Evaluated the clients overall perspective for what was needed
for the overall project.
o Developed processes that would need to be in place in order
for the tool to be effective.
o Evaluated several automation tools for them
o HP Quick Test Professional
o IBM Rational Rose
o Open Source Automation Tools
o Installed the automation tools and walked through the
processes manually and with the tools that were selected; on
how they work with one another and how the vision needs to
stay in place in order for the project to be a success.
o Liaison for client to ensure that we are on schedule and where
we are in the timeline as to not need to affect their bottom
line for the project as a whole.
Quality Center Implementation Team Lead
. Evaluated, and installed latest version of HP Quality Center
(9.5). Designed the infrastructure for the Quality Center
tool. Designed testing policies and procedures in accordance
with industry 'Best Practices" to work with Logical Advantage.
. Customized Quality Center application to enforce all rules,
reinforce process design, and provide readily available
reporting on all aspects of the testing phases of development.
. Utilized the Trace Matrixes created in the initial testing
phases to drive out future process and control implementation
strategies to where it would benefit all parties involved
Environment: Client-Server, Intranet, Web, SQL Server 2000, Mercury
Quick Test Professional 9.5, Mercury Quality Center 9.2
Accenture
Lash Group Jan 2008 - July 2008
Senior QA Automation Test Lead
. Lead systems efforts for complex medical and drug
applications, including analysis, both technical and business,
planning and execution, in order to insure all changes to the
application were applied in accordance with specified
requirements.
. Tools used were HP's Mercury Quality Center 9.2(QC) and HP's
Mercury Quick Test Professional 9.2 (QTP).
. Has extensive experience in Quality Center customization.
. Experience includes leading a team of two automation
professionals.
. Responsible for the evaluation of each application that is
currently being used by our business and to automate the
application or pieces of the application where necessary.
. Use Borland StarTeam Enterprise as a version control / issue
tracking tool.
QA Implementation Team Lead
. Evaluated, and installed latest version of HP Quality Center
(9.2).
. Designed the infrastructure for the Quality Center tool.
Designed testing policies and procedures in accordance with
industry 'Best Practices" to align with the Lash Group
organization.
. Customized Quality Center application to enforce all rules,
reinforce process design, and provide readily available
reporting on all aspects of the testing phases of development.
. Implemented roll out/transition plan to participant pilot
functional groups.
. Designed and tested disaster recovery plan for Test and
Production instances of the QC application.
Environment: Client-Server, Intranet, Web,SQL Server 7.0, SQL Server
2005, Mercury Quick Test Professional, Mercury Quality
Center
Accenture
Bank of America Apr 2007 - June 2007
Sr QA Automation Lead
Manager for a team of fifteen engineers. Day to day activities included:
. Attending and organizing meetings and conference calls to discuss and
present the intent on completing the project of automating the PFLINK
application.
. Oversee and create the automation scripts using Mercury's Quick Test
Pro.
. Created defects using Mercury's Quality Center and tracked them using
the same.
. Project responsibilities included: maintaining the traceability
matrix; facilitating SIT status calls; completing a Master SIT Test
Plan; planning for HLD JAD sessions; writing business rules; rewrite
of business requirements documentation
. Organize meetings with the developers, team and department manager to
go over the current list of outstanding defects within the
applications.
. Aided in the organization of the defects classifying them as well as
aided in the assignment of defects to the developers.
. Gather the requirements from the development team then created out
automation scripts.
. Used TOAD to query the database and to validate the results with the
automation tool results.
. Aided in creating load tests and running Load Runner 8.0 to get the
job satisfied. We used VUGEN to create the VUSER loads to simulate the
system being stressed tested.
.
Environment: Client - Server, Web, Intranet, Toad for Oracle, Quick
Test Professional, Quality Center, Rational Clear Quest,
Rational Robot, SQL Queries, Load Runner 8.0
Accenture
Bank of America June 2006 - Dec 2006
QA Team Lead
. Wrote and executed test scripts with some ad-hock testing.
. Conducted process testing, new and innovative templates to track run
and created items.
. Created email template for a status of work.
. Managed the testing effort and ensured that all deliverables were met
and that the project made delivery dates.
. Project responsibilities included:
o maintaining the traceability matrix; facilitating SIT status
calls; completing a Master SIT Test Plan; planning for HLD JAD
sessions; writing business rules; rewrite of business
requirements documentation
Received two recognition awards while on this project for helping to
deliver the milestones for the project on schedule.
Environment: Mainframe, Client - Server, Microsoft Excel, Microsoft Word,
Manual Testing
Accenture
Duke Energy Feb 2006 - June 2006
Informatica Developer
. Responsible for developing Extraction Transformations and Loading
(ETL) programs on this project that worked with Data Warehousing and
Terra Gigs of data.
. Delivered the entire project ahead of schedule. Responsible for
support of the applications that the team and developed on this
project. Used TOAD to query the databases that we were using.
. Databases were DB2, Oracle 9i, etc.
Environment: Mainframe, Client - Server, Toad, Oracle 9i, Informatica
Power Center 7, DB2, SQL Queries
Accenture
Bank of America Sept 2005 - Dec 2005
Senior QA Analyst
. Provided support to the analysts and other leads of the Account
Documentation Team with reports and other programmatic areas.
. Used Access and Excel along with the VBA programming language to carry
out the tasks needed. Created several databases sizes up to 1.5 gb,
and spreadsheets that would hold the volumes of data that the project
needed in order to sustain itself.
. Attended meetings to better understand the requirements for some of
the access queries that were required to be created, or changes to the
ones that already existed.
. Worked with the NEWS IT Team to create a list of data elements that
were in error and needed to be cleaned up. The task consisted of the
NEWS team sending us a file of the data elements that were
. questionable.
. We used that file to create the queries that in turn made the reports
that the analysts and senior manager used in their executive meetings.
Environment: Intranet, Client - Server, Microsoft Excel 2000, Microsoft
Word 2000, Microsoft Access 2000,VBA
Sapphire Technologies
Coca Cola Jan 2005 - Apr 2005
VB.net Developer
. Accountable for full project life cycle design, development and
enhancement of applications to appropriately support Coca Cola's
Corporate office.
. Interface extensively with the team to define business needs and
develop system specifications.
. Develop, test and implement new enhancements, utilizing ASP.net,
Visual Basic.Net and SQL Server 2000.
. Handled the deployment of an email notification system that allowed
the sales team and management to track sale ventures for future and
current business possibilities.
. Built the project using Visual Studio.Net with the main languages
being ASP.Net and Visual Basic.Net. Built several queries and stored
procedures using Windows SQL Server 2000.
. Documented code for maintenance purposes.
Environment: Intranet, Web, Client -Server, Microsoft ASP.net,
Microsoft visual Basic.net, SQL Server 2000
Robert Half Technologies
Bank of America Oct 2004 - Dec 2004
VB6 Developer
. Facilitated the design and delivery of Foreign Accounts application to
track bank
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