Customer Service Medical Assistant

Leslie Castillano

**-*** ******* ***** *** Beach, HI 96706

Mobile: 808-***-****

Email: ****************@*****.***

OBJECTIVE

To obtain a position in a Clinical Office as a Medical Assistant

QUALIFICATIONS

Certified Medical Assistant Able to manually take vital signs

Certified EKG Technician BLS CPR Certified for adults and children

First Aid Certified Able to type 40+ wpm

Excellent Customer Service and Communication skills Excellent Phone Etiquette

Microsoft office 2007 (Access, Excel, Outlook, Powerpoint, Word)

EDUCATION

Waipahu High School Waipahu, Hawaii

High School Diploma Graduation date: June 2002

Hawaii Medical College Honolulu, Hawaii

Certified Medical Assistant Graduation Date: September 2013

Certified EKG Technician

COURSE WORK

Fundamentals of Medical Terminology Clinical Diagnostic Procedures

Fundamentals of Anatomy/Physiology Medical Laboratory Procedures

Pharmacology/Dosage Calculations Medical Clinical Procedures

Medical Billing and Coding Medical Office Procedures

EXTERNSHIP

Retina Institute of Hawaii Honolulu, Hawaii

Medical Assistant Extern January 2013-March 2013

Answer and make telephone calls to patients, creating chart entries and medical records,

check in and out patients

Walk patients to workup rooms, drawing up medication in a syringe, test patients visual field,

make new patients packets, scan documents

WORK EXPERIENCE

Retina Institute of Hawaii Honolulu, Hawaii

Patient Service Representative January 2013- present

Patient education and Answering phones Customer Service

Call-in Prescriptions Verify Insurance

Referral and Authorization Maintained patient privacy and Confidential

Obtained Patient medical and information Triage symptoms over the phone

Auntie Pasto’s Kunia

Waipahu, Hawaii

Waitress March 2011-2013

Greet Customers Seat Customers

Take Food and Drink orders Present daily specials

Customer Services Collect Customers bill

Buss tables Restock supply shelf

Alan Shintani, Inc. Waipahu, Hawaii

Receptionist August 2007- January 2013

Manage the receptionist area Greet Contractors

Answer phones Scan, File documents

Make copies, send faxes process government passes

Submit contracts for bid winners run errands for company

Bandito Cantina’s

Aiea, Hawaii

Waitress February 2005- October 2010

Greet Customers Seat Customers

Take Food and Drink orders Present daily Drink specials

Customer Services Collect Customers bill

Buss tables Restock supply shelf

Osh Kosh B’ Gosh

Waipahu, Hawaii

Retail/Cashier August 2004- April 2005

Greet Customers Collect payment

Scan purchase Stock and restock selling items

Inventory label new items with price tag

REFERENCES

Available upon request

Contact this candidate