Customer Service Manager

Reese B. Witherspoon

**** ****** **** **

Palm Bay, Florida 32907

Mobile: 321-***-****

*****.************@*****.***

EDUCATION

Columbia Southern University - Orange Beach, AL

Bachelor of Science Degree in Business Administration/Human Resource

Management GPA: 3.27 October 2011

PROFESSIONAL EXPERIENCE

Supervisor of Operations

August 2013 - July 2014

General Motors - International and Domestic freight

Hours per week: 40 - 70

West Chester, OH

CorTech (Contract) - Atlanta, GA

Supervised, counseled, trained and evaluated 38 employees in a fast pace

work environment. Adhere to the compliance of all United Auto Workers

(Union) and General Motors policies and safety procedures. Supervise the

processing of all International and Domestic automotive parts, monitor

cycle counts, conduct audits to validate employees are selecting the right

parts for quality results and following standard operating procedures.

Supervised the dock and common areas by making sure all International and

Domestic automotive parts are loaded in all trailers and containers safely

and shipped in a timely manner. Ability to effectively manage time, resolve

issues and critical decision making in a fast pace environment. Strong

motivational skills and effective team building capabilities. Knowledgeable

with Microsoft Office word, excel, spreadsheet, power point and outlook.

LTL Stocker

June 2010 - July 2013

Lowes - Cincinnati, OH/Melbourne, FL

Hours per week: 39

Trained and qualified to operate Freight Flow computers in the

shipping/receiving department by inspecting and making sure the correct

merchandise is received, intact and processed according to company policies

and procedures. Scan and process bill of lading and tally sheets for

incoming merchandise into inventory. Complete dock prep checklist daily and

on time to ensure the receiving area is ready for RDC unloading. Ensure

efficient flow of product from receiving to appropriate departments. Ensure

products are stocked according to regulations and finished in a safe and

timely manner. Maintain safe and clean aisles at all times. Trained and

certified to operate, demonstrate, explain, and sell various merchandise to

customers throughout the store. Provides and ensures quality customer

service at all times. Maximize the sales of department merchandise and

related products. Ensure that all merchandising and operational activities

take place on a consistent basis. Inspect all delivery trucks by making

sure all vehicles are maintenance-free, full of fuel, and ready for next-

day delivery. A trained and certified Delivery Driver to deliver

merchandise and/or install merchandise upon customer's request. Deliver

merchandise in a timely manner while keeping the merchandise safe, secured,

and intact while providing quality customer service. Trained and certified

to operate the Counterbalance Truck (forklift), Order Picker, and Reach

Truck. Hazmat certified.

Recruiter

March 2006 - March 2010

United States Army - Spartanburg, SC

Hours per week: 48

Recruited, screened, interviewed, qualified and selected applicants for

employment. Counseled prospects on benefits, entitlements, standards,

opportunities and potential. Conducted lectures for applicants, parents,

civic organizations, career fairs and community leaders. Contacted

representatives of high schools and colleges, public officials, personnel

managers, parents of prospective applicants and other prospects to present

the Army as an employment and career opportunity. Coordinated with school

officials and law enforcement agencies to verify applicant information and

background checks. I made it a priority to develop and maintain a

professional relationship with key leaders throughout the community.

Counseled individuals on job security, training opportunities, advancement

and military life. Assisted in market research and analysis of recruiting

territory and made appropriate recommendations to Supervisor. Coordinated

transportation, meals and lodging requirements. Prepared employment

contracts and addendum. Computer knowledgeable on Microsoft Word, Excel,

Spreadsheet, Power Point and Outlook. Established and maintained official

folders, files and reports. Responsible for maintenance, fuel usage and

duty logs of eight GSA vehicles. Awarded the U.S. Army recruiter ring.

Administrative Manager

February 2005 - January 2006

United States Army - 95th AG Reception, Fort Sill, OK

Hours per week: 48

Managed, supervised and counseled 4 employees during the processing of 400

plus personnel into and out of the United States Army monthly. Prepared and

reviewed the unit transmittal letter. Conducted personal affairs and

interviews with personnel to determine the various entitlements, finances

and supporting documents needed and to initiate forms required for

personnel records and family matters. Reviewed personnel actions for

accuracy and timely submission and tracked until completion. Requisitioned

and maintained office supplies, blank forms and publications. Safely

transported personnel to and from the airport with no accidents. Supervised

the safe operation and maintenance of three GSA fifteen passenger vans.

Field Artillery School Instructor

February 2004 - January 2005

United States Army - Fort Sill, OK

Hours per week: 48

Instructed and trained to standard the proper procedures of identifying,

handling and being knowledgeable of various types of high-explosive and

smoke munitions, various powder increments and shell/fuze combinations to

250 diverse groups of entry level personnel on a recurring basis.

Instructed personnel on how to safely handle, inspect, report and turn in

faulty ammunition and dunnage. Trained entry level personnel to perform to

standard, individually and as a team, while being taught under pressure

during dry and live fire exercises while maintaining 100% accountability of

all personnel and equipment with 0% casualties. Instructed and provided

guidance to entry level personnel to develop confidence, knowledge and

skill on the fundamentals of maintaining and operating the 9mm pistol and

M16A2 rifle during dry and live fire exercises. Instructed and taught

students on how to properly maintain, operate and fire a M109A5 self-

propelled howitzer and Paladin M109A6 computerized self-propelled howitzer.

Instructed students on how to properly maintain, operate, stow and handle

ammunition in a M992A2 Field Artillery Ammunition Supply Vehicle with 0%

accidents and incidents. Evaluated student's progress, conducted on the

spot corrections and made recommendations relative to graduation.

Coordinated the use of training aids, indoor and outdoor classrooms,

computerized indoor target aids, field training exercises, and other

training equipment in order to conduct student training successfully.

Administered written tests and hands-on evaluations which resulted in 100%

passing. Coordinated transportation and lodging requirements. Taught

students how to operate and maintain various types of voice and digital

communication equipment. Coordinated range training activities, safety

briefings and after action reviews for the organization. Performed

additional duty as the Range Safety Assistant.

Drug/Alcohol Prevention Manager

May 2000 - May 2001

United States Army - Fort Riley, KS

Hours per week: 48

Assisted management with the organizations Army Substance Abuse Program.

Conducted urinalysis collections, and alcohol testing as authorized by the

Battery Commander while using the standard operating procedures of the Army

Substance Abuse Program (AR600-85) and the Unit Prevention Leader Handbook.

Maintained 100% accountability of all drug/alcohol testing supplies at all

times. Checked and reviewed chain of custody documents, testing bottles and

documented forms for accuracy. Made sure all urinalysis documents and

supplies were readily available for inspections and urinalysis/alcohol

tests at any given time. Ensured all completed specimens, labels, and

signatures were appropriately documented according to the standard

operating procedures. Instructed observers on the correct procedures and

duties to ensure urine specimens and alcohol collections were done in

accordance with the Unit Prevention Leader Handbook. Maintained a filing

system and ensured all office files, bottles, and all records were

maintained safely and in accordance with the Army Substance Abuse Program

and the Unit Prevention Leader Handbook. Supervised and Instructed

briefings and classroom instructions to soldiers on drug use prevention,

rehabilitation and responsibilities.

Fleet Manager/Transportation Safety Manager

May 1998 - April 2001

United States Army - Fort Riley, KS/ Fort Sill, OK

Hours per week: 48

Served as a Fleet Manager to manage, plan, direct and oversee the daily

operation, maintenance, repair and replacement of fleet motor vehicles,

ranging from GSA sedans, GSA fifteen passenger vans, four wheel drive

humvee, light duty trucks, heavy trucks and trailers to M109A5 and M109A6

howitzers and M992A2 Ammunition Carrier track vehicles of which some are

classed as special-purpose vehicles. Coordinated the fiscal year operating

budget for fleet management, shipping and fuel delivery support services.

Provided cost data for the motor vehicles in the revolving accounts.

Planned and coordinated a vehicle rotation program by reviewing utilization

patterns, scheduling and rotating vehicle usage to achieve maximum

efficiency and economy among remote sites and field offices. Identified the

need to dispose of vehicles and coordinated disposal action. Administered

individual vehicle maintenance frequencies in accordance with

manufacturer's technical manuals, vehicle warranty requirements and

applicable regulations. Maintained liaison with area vehicle manufacturers

and GSA representatives as necessary to effect repairs and corrections

under vehicle warranty.

Served as a Transportation Safety Manager to supervise, instruct and

evaluate 360 personnel along with two assistants on a recurring basis.

Implemented safety measures to ensure an accident free work environment.

Interviewed employees and performed background investigations to acquire

the best qualified person to drive. Instructed personnel on the safety

compliance of driving and maintaining GSA sedans, fifteen passenger vans,

and light/heavy duty trucks. Taught personnel to drive and maintain

military wheel and track vehicles in all types of driving conditions,

driving while wearing night-vision goggles and properly securing and

transporting equipment along with small arms ammunition and high explosive

munitions.

Field Artillery Supervisor

February 1997 - January 2004

United States Army -

Hours per week: 48

Fort Sill, OK/ Fort Riley, KS/ Camp Casey, Korea

Directed and supervised movement and emplacement of the M109A5 and Paladin

M109A6 howitzer section. Supervised and directed the construction,

camouflage, and defense of the section position. Trained, instructed, and

supervised 9 personnel in safe cannon gunnery procedures during live fire

exercises while maintaining 100% safety, 100% accountability of personnel

and equipment at all times and 0% casualties. Responsible for the

verification of safe firing data. Supervised the safe handling, storage,

accountability, and distribution of high explosive ammunition, powder and

fuzes. Supervised the safety and performance of operator, crew,

organizational maintenance and accountability of equipment, howitzer and

ammunition support vehicle valued at over $3M.

AWARDS

Meritorious Service Medal National Defense Ribbon

(2)

Army Commendation Medal (2) Global War on Terrorism

Service Medal

Army Achievement Medal (5) Professional

Development Ribbon (2)

Army Superior Unit Award Army

Service Ribbon

Army Good Conduct Medal (7) Overseas Service

Ribbon (2)

US Army Recruiter Badge - Gold (4) Driver Wheel and Track

Badge (2)

US Army Recruiter Badge - Silver (3) Recruiter

Ring

CERTICATION

Security Officer-Florida-D1200388

Fork Lift, Reach Truck, and Order Picker, Lowes, Melbourne,

FL, 2010

Recruiting and Retention Course, United States Army, Fort

Jackson, SC, 2005

Total Army Instructor Training, United States Army, Fort

Sill, OK, 2004

Leadership and Development Course, United States Army, Fort

Sill, OK, 2001

Unit Prevention Leader Course, United States Army, Fort

Riley, KS, 2000

Defense Packaging Hazmat Transport, United States Army, Fort

Riley, KS, 1996

Transportation Safety/Fleet Manager, United States Army, Fort

Riley, KS, 1995

Nuclear, Biological & Chemical Course, U S Army, Germany,

1991

SUMMARY OF QUALIFICATIONS

Over 20 years experienced in safety, administration, human resource

management, coaching training, customer service, employee development and

career development counseling. Excellent leadership, communication,

organizational, interpersonal, time and project management, and problem

solving skills. Experienced in working with, instructing and supervising

diverse groups of people. A dedicated and dependable team player with

strong work ethics. Proactive, self-starter and self-motivated.

Experienced with Microsoft software applications and power point.

Instructor qualified.

Contact this candidate