Customer Service Data Entry

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Eva M. Roberts

Eva M. Roberts

**** ******* ******, #-*

Alexandria, Virginia 22311

Home telephone: 703-***-****/Cell telephone: 703-***-****

E-mail: ***.*********@*****.***

BJ's Wholesale

110 South Van Dorn Street

Alexandria, Virginia 22304

Position: Loss Prevention Specialist

Telephone Number: 703-***-****

Contact Person: Mr. Rob Shirley

Dates of Employment: April 2008 to September 2013

• Controlled the "Receiving Area, Monitor Doors"

• Daily checked the 820's shipment, and Burris Loads

• Make sure daily log-in were "double-checked" for accuracy

• Tagged all Trucks that came through "Receiving/Scanning"

• Made sure the correct Inventory was on the Merchandise that was received.

• Made sure the "High Shrink Merchandise" was secure at all time.

• Managed all paperwork, prior to it being sent to the Home Office

• Managed and organize all personnel files.

• Responsible for making all Appointments.

PBGC Pension Benefit Guaranty Corporation

4455 Connecticut Ave. NW, Washington, DC.20036

Position: Customer Service Specialist

Telephone Number: 202-***-****

Contact Person: Mr. Clifton Young

Dates of Employment: May 2006 to April 2008

• Delivered excellent customer service to Clients to ensure customer satisfaction.

• Took inbound calls from customers inquiring about their monthly pensions.

• Daily updated contact information from the Database System.

• Daily tracked Data Entries to meet high volumes of customer's inquiry.

• Reviewed Data printouts for accuracy and completion.

• Established a Professional relationship with all clients.

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Eva M. Roberts

SDM Personnel Incorporated LLC

4326 Madrigal Drive, Woodbridge, Virginia 22193

Alexandria, Virginia 22193

Position: Receptionist

Telephone Number: 571-***-****

Contact Person: Mr. Shanekia Shelby

Dates of Employment: July 2004 to March 2006

• Managed Personnel files and Supervised support staff; determined staff requirements and coordinate

administrative workflow.

• Organized and Managed Special Events

• Provided scheduling and Administrative Support

• Produced monthly/weekly reports.

• Answered multiple Phones Lines and scheduled all Appointments.

• Daily Data Entry.

Objective: To obtain a position in Office Management/Customer Service.

Education:

• Strayer Business College-Business Management: October 2007 to Present

• Blue Ridge Community College: AA Business Administrative; 1992-1994

Skills & Qualifications:

• Proficient with internet use and researching proficient in Word Perfect, emailing and downloading

attachments.

• Computer literate with Windows, MS Word, Windows XP.

• Training Development &Scheduling

• Team Building &Retention

• Work well under pressure

• Self- motivated/Dependable

• Problem Solving

• Quick Learner

• Highly Reliable and Professional

• Excellent Customer Service to work with Public from all backgrounds

2 Personal References:

1. Ms. Fawntrella Willis: 8751 Susquehanna St. Lorton, Virginia, 22079

Telephone number: 419-***-****

E-mail: ****************@***.***

2. Ms. Annette Mock: 2525 10th St. North Barton Road, Arlington Virginia, 22201

Telephone Number: 202-***-****

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Eva M. Roberts

E-mail: ********@*****.***

Contact this candidate