Customer Service Representative
Resume:
Sarah Sisler
**** * ****** *** #* Chicago, IL ***18
Phone: 563-***-**** Email: ***********@*****.***
OBJECTIVE
To obtain a position within a company where my experience and education will benefit the company and offer
professional growth.
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EDUCATION
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Clarke University December 2010
Masters Of Business Administration
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University Of Wisconsin – Stevens Point May 2001
Bachelors of Arts Degree – Sociology
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EXPERIENCE
Medline Industries Mundelein, IL
Implementation Analyst October 2012 - Present
Facilitate New Prime Vendor account set up acting as primary liaison between customers, reps, Medline divisions,
vendor contract departments, for all service related concerns including, but not limited to:
Pricing: facilitate pricing verifications with Contract Pricing and work with reps and customers to confirm
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Stock Requests: submit and maintain stock requests, obtaining necessary verification on usage from customers
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and reps
New Item Setup: submit and follow through on new item setup requests from customers and reps, researching
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product information to provide accurate item cross from various manufacturers
Medline Industries Dubuque, IA 563-***-****
Distribution Service Manager March 2012 – October 2012
Successfully service a territory consisting of 50+ prime vendor surgery center customers, acting as a primary liaison
between customers, sales reps and Medline divisions for all service related concerns including, but not limited to:
Order placement and fulfillment: monitor, maintain and expedite customer orders as needed to ensure
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customer’s expectations are met; provide customer with daily open order status reports; analyze and
recommend options available to them for critically needed items; work with carriers, Medline Operations and
divisions to resolve shipping discrepancies and quality issues processing returns and credits as necessary
Pricing: facilitate pricing verifications with Contract Pricing and work with reps and customers to confirm
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Stock Requests: submit and maintain stock requests, obtaining necessary verification on usage from customers
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and reps
New Item Setup: submit and follow through on new item setup requests from customers and reps, researching
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product information to provide accurate item cross from various manufacturers
Homecare Account Manager March 2010 – March 2012
Dedicated customer service acting as primary contact for the unique service needs of our Homecare customers:
Order placement, tracking and maintaining and expediting orders as needed to ensure shipment the same day
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the order is placed
Provide product information, checking inventory status, and facilitating returns and credits as necessary.
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Customer Service Representative June 2008 – March 2010
• Successfully manage 80-100 customer calls per day on Medline’s general Customer Service queue, assisting customers with
order placement, expedited services, product information, tracking and shipping discrepancies
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Younkers Department Store Dubuque, IA 563-***-****
Sales Clerk November 2006 – June 2008
Retail sales in Home Furnishing and Men’s Clothing Departments
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• Organize inventory, create signage, update pricing
Panera Bread Edina, MN 612-***-****
Assistant Manager August 2004 – October 2006
Responsible for hiring and supervising a team of 20+ employees on various shifts including creating employee
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incentives, conducting performance reviews and developing action plans to improve efficiency audits as well as
implement cost savings programs to improve overall profit
PROFICIENCIES
• Microsoft Word, Excel and SAP
• REFERENCES
• Available upon request
Contact this candidate