Customer Service Engineering

Mikal H. Hayes

**********@*****.*** / https://www.linkedin.com/in/mikalhayes

1817H Woodbrook Circle, Alabaster, AL 35007 810-***-****

Education

[pic]

University of Alabama at Birmingham Birmingham, AL

Bachelor of Science in Mechanical Engineering December

2013

. GPA 3.50

. Computer Methods in Engineering, Vehicular Dynamics, Linear Algebra &

Numerical Methods, Electrical Systems, Intro to Heat Transfer,

Engineering Materials, Thermodynamics II, Machine Component Design,

Systems Engineering, Computational Fluid Dynamics

Qualifications Summary

[pic]

Technical Ability

Successful experience in understanding and operating within technical

boundaries, focusing on detail and accuracy. Proven skills in

technical design, balanced with people-management ability. Proficient

in Computer Aided Drafting (AutoCAD), Microsoft PowerPoint, Microsoft

Excel, Microsoft Word, Windows 2000, XP, Vista, and ACT

Project Management/Organization

Oversaw development and implementation of programs to increase quality

and productivity. Able to handle a variety of tasks and

responsibilities simultaneously.

Customer Service

Coordinated inside sales responsibilities to Aftermarket accounts.

Proven ability to interact positively with a wide range of people.

Assisted in negotiating customer concerns, leading to win-win

solutions. Ability to communicate with customers in person or by

telephone and to establish rapport and support.

Work Experience

[pic]

Royal Switchgear Manufacturing Company Bessemer, AL

Manufacturing/Quality Engineer May 2014 - Present

. Maintain and update the quality manual.

. Track and investigate non-conformances.

. Maintain and update all inspection procedures.

. Investigate, Implement, and oversee capital projects.

. Maintain and update all manufacturing procedures.

. Coordinate all manufacturing, inspection, and safety training.

. Resolve customer complaints and determine if a corrective action needs

to take place.

. Update safety and hazmat programs.

. Design control mechanisms for electric switches.

UAB Hospital Birmingham, AL

Sterile Supply Technician II Sep. 2008 - May 2014

. Provide services to the surgical unit and any area that requires re-

processing of sterile instrumentation

. Decontamination of surgical instrumentation, tray assembly,

sterilization, and picking of case carts

PPI Communications, Inc. Flint, MI

Operator/Dispatcher

Apr. 2006 - Jun. 2008

. Resolve patient calls regarding medical emergencies

. Relay patient calls to the correct aid

Inalfa Sunroofs Wixom, MI

Sales & Marketing Assistant

Jan. 2005 - Mar. 2006

. Created and distributed marketing materials to customers

. Assisted in the preparation of sales forecasts and customer activity

reports

. Resolved customer calls regarding products and services

. Updated customer databases

. Created and distributed sales materials and press releases

Work Experience Cont.

[pic]

Assembly Line Worker

Jan. 2004 - Dec. 2004

. Assembled products using approved processes to meet daily production

quotas

. Inspected finished products to insure that they meet quality standards

. Assisted in reworking or fixing of product problems when required

Visteon Corporation Plymouth, MI

Plant Layout Specialist Co-op

Jul. 2003 - Sep. 2003

. Measured assembly lines

. Updated plant layouts

. Researched assembly line improvements

. Gained experience in Industrial Engineering sectors

Climate Controls Engineering Co-op

Apr. 2003 - Jun. 2003

. Measured force limits and luminance on multiple controls

. Interfaced with customers concerning performance reviews

. Gained experience in Electrical Engineering sectors

Systems Engineering Co-op

Oct. 2002 - Dec. 2002

. Tested airflow in concept vehicles

. Tested vehicles in extreme climate conditions

. Interfaced with customers concerning performance reviews

Injection Molding Co-op

Apr. 2002 - Jun. 2002

. Ensured correct labeling of injection molding output

. Researched and observed assembly line efficiency

. Reviewed bookkeeping to ensure proper compensation

. Conducted fork lift research study that saved over $200K

. Gained experience in Industrial Engineering sectors

Product Development Engineering Co-op

Oct. 2001 - Dec. 2001

. Conducted study for PTC heater to gain new business in the heavy truck

group

. Gained experience in Electrical Engineering sectors

Climate Controls Engineering Co-op

Jul. 2001 - Sep. 2001

. Conducted in-vehicle testing on multiple controls

. Traveled to solve control problems

. Tested functionality of various controls

. Interfaced with customers concerning performance reviews

. Gained experience in Electrical Engineering sectors

Systems Engineering Co-op

Jan. 2001 - Mar. 2001

. Conducted customer satisfaction studies

. Conducted in-vehicle testing on heating and cooling mechanisms

. Tested functionality of various controls

. Interfaced with customers concerning performance reviews

. Gained experience in Electrical Engineering sectors

Chardam Gear

Sterling Heights, MI

CNC Lathe Co-op

Apr. 2000 - Jun. 2000

. Operated tool and die presses, and CNC lathe to create gears

. Programmed lathe machinery

Distribution Co-op Oct.

1999 - Dec. 1999

. Gained experience in shipping and receiving

. Completed sanitation and safety activities

Co-Curricular Activities

[pic]

. Pi Tau Sigma International Mechanical Engineering Honor Society -

Member: 2012 - Present

Prior Education

[pic]

Baker College Flint, MI

Courses in Mechanical Engineering

Sep. 2003 - Jun. 2007

Kettering University (formerly GMI) Flint, MI

Courses in Mechanical Engineering

Jul. 1999 - Sep. 2003

Contact this candidate