Customer Service Representative

Kim M. Small

*** ****** ****** ************, ******* 32208

Home 904-***-**** Email: *******@*****.***

OBJECTIVE

I would like to expand my knowledge through education and on the job

training to become a valuable asset and gain experience within your

company.

EMPLOYMENT

HCH Bearing Americas 11/12 Jacksonville

Florida

Office/Warehouse logistic Manager

Responsible for selling B2B industrial supplies account receivable Account

Payables, Inventory management

Cold calling and prospecting new business, logistic coordinating with LTL

shipments, Order processing, Invoicing, the customer and mailing out

statements along with ordering supplies for the warehouse and the office.

Direct Sales Connection 04/10-7/12

Jacksonville Florida

Telemarketing Representative

Responsible for selling natural health care products to qualified

individual while taking over 150 calls a day while having a close rate of

95% on production.

Samsonite Corporation 11/07- 4/10

Jacksonville Florida

Warehouse Distribution Supervisor/ Customer Service Supervisor

Responsible for the shipping and receiving for the department of Direct

Marketing Ventures which handles orders that are placed online and managed

by a team of 5 people to ensure the orders are shipped out on time along

with the inventory control and Back order products along with production

control.

Customer Service Supervisor for the E Commerce Online Store

Responsible for the satisfaction of their call tags if there were problem

with an order. Product-look up research for verification along with call

center monitoring of agents. Ensure product reports and written procedures

were implemented per service change levels. Maintained the Showcase Query

report to run different levels of reporting tables for management to ensure

inventory management control was completed daily.

WEB- COM/ Website Pros 01/07-7/07 Jacksonville

Florida

Customer Service Support Representative:

Responsible for taking 150 inbound calls a day and providing quality

customer service while retaining the individual website, services and

products. Recommend changes while upselling and educating customers about

the features and products, down grading and/or upgrading customer plans,

while completing my daily goals and complying with quality control on ever

call.

Nextel Communications 02/00-12/06 Fort

Lauderdale, Florida

Customer Service Representative:

Responsible for resolving complex customer billing issues, applying credits

when necessary, reconcile customer bills, moved customer units at their

request, accepting payments, and scheduled technicians out to troubled

service area. Maintained a schedule time frame to handled customer issues

EDUCATION

Boca Raton High School Diploma

1984-1988

American Career Training Certified Travel Agent

1988-1990

Specialized training in Hotel, Rental Car, Travel Industries

Computer Skills: Data Entry (8200 keystrokes) AS/400 system, Microsoft

Office, Windows 95/2008 SAP, Quick Books.

References available upon request

Contact this candidate