Customer Service Human Resources

Anita G. Woods

**** ******* ****** *******, ** **619 Home: 510-***-**** Cell: 510-***-**** Email: **********@*****.***

Professional Overview

Benefit coordinator with 20 years of professional experience. Proven ability to provide administrative support in the overall management and maintenance of employee benefit plans to ensure appropriate compliance and participation.

Experience

Acumen Building Enterprise, Inc. D ecember 2011 – May 2014 Benefit Coordinator Administers and coordinates human resources procedures for employee benefit programs such as group life, medical, vision, dental and long term disability. Implements new benefit programs and obtains information for benefit plan renewal processes. Resolves administrative problems with the carrier representatives. Prepares and provides meetings and orientations to help employees understand company benefits and assists employees in completing benefit enrollment forms. Ensures accuracy, compliance and confidentiality while processing and maintaining database and files.

Ascot Staffing, Oakland, CA August 2011 - November 2011 Benefit Analyst (temporary position)

Responded to telephone inquiries and complaints regarding employee benefit or benefit eligibility. Gathered information such as benefit claims, medical records, researched and resolved inquiries in a timely manner. Answered inbound calls from Kaiser employees with specific questions regarding medical benefits or eligibility questions. Educated employees on medical benefits, Kaiser, Blue Cross, premiums and claim inquiries. Reviewed summary plan documentation and employee communications to ensure clarity and accuracy

Robert Half International, Pleasanton, CA May 2007 - February 2010 Benefit Coordinator

Enrolled employees in 401(k) plans, medical (Kaiser and Blue Cross), dental, vision and disability plans. Strong math, analytical and interpersonal skills. Introduced new hires to an overview of benefit programs during orientation. Responsible for entering all employee benefit information in company’s Human Resources Information System (HRIS).

Enrolled employees in Dependent Care Reimbursement and prepared payroll adjustments as necessary. Prepared and processed all pay adjustments as they related o benefits. Enrolled employees in Flexible Spending Accounts, disability plans, employee assistant programs and Cobra. Processed adoption assistance claims for all employees. Assisted with continuation of medical coverage for terminated employees, retired employees and dependents. Ability to prioritize, meet deadlines and work with minimal or no supervision.

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Prepared and presented benefit programs to employees from diverse backgrounds. Maintained accurate, detailed records, reports and maintain confidentiality. Also ensured that changes to employees’ coverage including adjustments to the number of dependents or modifications requested during open enrollment and correctly keyed into the computer system. Ability to complete a variety of tasks simultaneously.

Robert Half International, Pleasanton, CA April 1996 - May 2007 Unemployment Coordinator I and II

Processed unemployment claims for East coast and Northwest regions for all Robert Half International employees. Provided customer service to field offices and state unemployment offices. Successfully managed the growth of 715 unemployment claims per month to 2,000 claims per month within a two- year scan.

Maintained quarterly hearings, weekly claim records and weekly wage determinations reports. Processed state disability claims for California and New York. Reviewed communication materials and maintained standards in accordance with state law updates. Assumed unemployment lead responsibilities in manager’s absence.

Applied Risk Management, Oakland, CA May 1990 to March 1996 Disability Clerk

Assisted disability administer with tasks that included office administration, meetings, event planning, scheduling and travel. Provided administrator support with payroll timesheets, employee health benefits, mailings and office supplies. Maintained personnel files, managed telephones, calendar, conferences and meetings. Instructed and trained office receptionist.

Education

B.A., Liberal Studies San Jose State University, San Jose, CA Skills

Microsoft Office Suite 2007 and Microsoft Outlook Human Resource Information System (HRIS)

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