Customer Service High School

Hermetra L. King

**** ******** ****** **

Humble,TX 77338

************@*****.***

Cell: 832-***-****

.

Objective: To obtain a responsible position within a company that will allow me to utilize my experiences,

accomplishments, and proficiency while allowing me the opportunity for growth.

Areas of Expertise

•Dedicated customer service manager with 10+ years of experience in “big box” retail settings.

Consistently achieve record high customer satisfaction rankings, improvements to the bottom line and

turnaround of underperforming operations.

•Respected builder and leader of customer focused teams ; instill a shared, enthusiastic commitment to

customer service as a key driver of company goal attainment. Lead by example and ensure the execution

of all safety, security, quality and store operations policies.

Skills

•Customer Service Management •Customer Satisfaction Enhancement •Teambuilding & Training

•Complaint Handling & Resolution •Front End Supervision •Cost Reduction Strategies

•Retail Operations Management •Sales & Margin Improvement •Order Fulfillment

Professional Experience

Toys R US Houston, TX 2007 2010

Human Resource Department Supervisor 2007 present

Money Counter/Customer Service Associate 2004 2007

Promoted to supervisor to recruit, train and supervise customer service reps and cashiers. Foster an environment

in which guests enjoy high levels of service and employees are motivated to deliver top performance. Supervise

front end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:

•Responsible for partnering with the store team and regional human resource manager to ensure the successful

execution of all human resource initiatives per company SOP.

•Facilitate the orientation and training of new team members.

•Review and maintain applicant tracking system.

•Responsible for accountability or the refund register and cash drawer.

•Communicate with cashier to understand the basic problems that can arise on a register such as item corrections,

voids, and re supplying the register with change.

•Reconciling cash reports, preparing daily deposits, and counting all money from safe and entering data into a

computer.

Office Max, Inc Houston, TX 1998 2002

Key Carrying Supervisor

Advanced to a more responsible position, that resulted in a supervisor role with oversight for a full service retail

store. Selected Contributions:

•Allowed to open and close store without manager’s supervision.

•Supervised a minimum of eight associates during an eight hour shift.

•Informed all associates of new policies and procedures that were mandated from the corporate office.

Education and Training

Barbara Jordan High School for Careers Houston, TX 1991 1995

High School Diploma

Training: Junior ROTC

Lone Star Community College Houston, TX 2002 2004

Diploma still pursuing

Accomplishments

United States Marine Corps Parris Island, S.C 1996 1998

Rank PFC

Medical Discharge

References

Available Upon Request

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