Project Manager Sales

Terry W. Gotwalt

***** ******* ***** ************, ** 32223 904-***-**** Email: ********@*****.***

SUMMARY

A versatile executive with over 20 years of progressive experience in translating objectives into bottom line organizational results. Consistently recognized as 'top talent' with a track record of success in increasingly demanding and complex roles. Experienced in leading global organizations through major change. Track record of building and motivating teams of talented management professionals. Client/Customer focused with strong relationship building and strategic planning skills. Key skills include:

• Project Management • Business Analysis

• Internal Auditing • Lean Six Sigma

• Sarbanes-Oxley Compliance • ISO9001 implementation/

compliance

PROFESSIONAL EXPERIENCE

Management Consultant, Jacksonville, FL 2014

Providing Project Management, Audit, and Lean Six Sigma and expertise for major clients

Ameris Bank, Moultrie, GA 2013 - 2014

A publicly traded multistate community bank.

Project Manager

Facilitated multiple projects in the Treasury Services area to bring new products to market, and in the Purchasing and Accounts Payable areas leading to reduced waste, and enhanced operational performance

FLORIDA BLUE (Blue Cross/Blue Shield of Florida) Jacksonville, FL 2012 –

2013

A health solutions company.

Sr. Project Consultant, Sales Continuous Improvement

Facilitated multiple DMAIC (lean/six-sigma) projects in the Sales Operational area, leading to reduced rework, and enhanced operational performance

JOHNSON SERVICE GROUP, INC. St. Augustine FL 2012 –

2012

A leading national human resource staffing agency and technical service company.

Management Consultant:

Provided both Audit and Lean Six Sigma expertise for major clients

CROWLEY MARITIME CORPORATION, Jacksonville, FL 2005 –

2011

A diversified worldwide marine transportation and logistics services (private) company.

Sr. Administrator, Strategic Project Office (2010 – 2011)

Assist with the development and implementation of the new department and the rollout of Six Sigma methodologies.

• Strategically led Six-Sigma project to shorten the Accounting Close, trimming 4-days

from the process.

• Mentored internal company green belts on use of Six Sigma tools and techniques.

Terry W. Gotwalt – resume (page 2 of 3)

Sr. Analyst, Corporate Planning (2007 – 2010)

Key member of a corporate team that developed and implemented a Lean Six-Sigma program for

the corporation. Led process improvement activities, including:

• Procurement to Pay process, eliminating waste, reducing cycle-time and providing cost

savings.

• Vendor Web Portal development, providing access to over 600 vendors, reducing cycle

time.

• Electronic document storage (FileNet), improving efficiency and reducing costs.

• Electronic signature authority, accelerating the payment of vendors.

• Traffic flow time-studies and statistical analysis at Crowley’s shipping docks using mini-

tab.

Sr. Analyst, Sarbanes-Oxley Compliance (Project Manager) (2005 – 2007)

While Crowley was a public company, administered the Sarbanes-Oxley compliance efforts (The Company went private in 2007). Supervised eight external consultants and three internal auditors in the development and evaluation of controls designed to meet regulatory requirements.

• Launched and administered an internal company Microsoft SharePoint site, dedicated to

the Sarbanes-Oxley compliance communications.

• Published financial narratives identifying internal controls.

• Established and implemented a process owner’s certification program in compliance with

COSO recommendations.

• Developed test scripts of key financial controls with Internal Audit.

OCWEN FINANCIAL CORPORATION, West Palm Beach, FL 2002 –

2005

A publicly traded multinational provider of Mortgage Services and Products.

Internal Audit Manager (Orlando, Fl office)

Developed Risk-based internal audit programs based on COSO requirements. Provided direction and guidance to both internal audit staff in the US and overseas. Provided hands-on leadership in conducting internal audits at various company locations. Provided expertise in problem solving and identifying opportunities for improvement. Participated in a Six-Sigma project which redefined controls and processes for the Internal Audit Department, provided training to internal staff.

• Uncovered fraudulent activities and spearheaded fraud investigation.

• Conducted numerous internal audits resulting in improved processes in compliance with

regulatory requirements

• Facilitated successful Sarbanes-Oxley efforts for the Orlando Call Center operations.

FIRST DATA CORPORATION,

MERCHANT SERVICES DIVISION, HAGERSTOWN, MD 1999 - 2002

A publicly traded multinational provider of electronic commerce and payment services.

Manager, Audit & Quality Metrics

Implemented process assessments including quality metrics, scorecards and audits for both

departmental units and customer requests. Performed audits on the deployment of electronic

equipment to merchants. Provided analytically implemented cost reduction process that provided customers a high-level of service while reducing costs by over 60%. Utilized mini-tab and SAS statistical packages in analysis of data

• Key member of several Six Sigma Black Belt teams that streamlined internal company

processes resulting in improved reporting and the elimination of overhead.

• Led team in the successful establishment of a database for tracking, trending and

reporting of customers and company service interruptions, which resulted in improved

operational performance.

• Provided guidance to multiple departments in the development of internal measures and

scorecards, as part of a larger balanced scorecard implementation.

OTHER RELATIVE EXPERINECE

• Developed training programs and conducted training related to problem solving, team

dynamics, new employee orientation and other topics.

• Successfully spearheaded efforts to obtain ISO9001 registration for five facilities.

• Previously worked in the Aerospace, Defense, & Capital Equipment manufacturing

environment.

HONORS

• Crowley Maritime Corp. - Recipient of the TOPS award for outstanding performance and

obtainment of Corporate Objectives.

• First Data Corporation - the Leader of the Pack Award for outstanding performance and

obtainment of Corporate Objectives.

EDUCATION:

Bachelor of Business Administration (BBA)

The Pennsylvania State University

CERTIFICATIONS

• Certified Quality Auditor (CQA).

• Certified Six Sigma Green Belt.

• Certified Internal Auditor (CIA, Parts 1,2,4 completed).

PROFESSIONAL DEVELOPMENT

Numerous programs, conferences and seminars including Operational Auditing, Financial

Auditing, Fraud Prevention and Controls, Technical Writing, Presentation Skills & Project

Management, Statistical Course work at SAS, Washington, DC and Virginia Polytechnic Institute

PROFESSIONAL MEMBERSHIPS:

• The Institute for Internal Audit (IIA).

• The American Society for Quality (ASQ).

Former President (2001 – 2002) of the Cumberland Valley Chapter # 117 of the Association for

Quality & Participation (AQP - now a part of ASQ). Served previously as the chapter’s Vice

President and Treasurer.

OTHER CURRENT INTERESTS

• Board Member of Williamsport Estates, Home Owner Association (HOA)

• President of Williamsport Estates, Home Owner Association (HOA)

Terry W. Gotwalt – resume (page 4 of 3)

• Vice President of Jacksonville Masterworks Choral (JMC), a 501C non-profit

organization

• Member of Toastmasters International

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