Customer Service Sales

Susan James

Matthews, NC

************@*****.*** - 704-***-****

Professional Summary

Dynamic and focused professional with exceptional organizational and communication skills. Effective

combination of leadership, interpersonal, and analytical skills with strong and diverse computer proficiency.

Ability to manage complex issues creatively and effectively.

Additional core strengths include:

Detail Oriented Technologically Savvy Results Driven Account Management Customer Service Time

Management

Professional

WORK EXPERIENCE

STB (Shortage, Theft, Breakage) Coordinator

Classic Party Rentals - Charlotte, NC - March 2013 to July 2014

- Processed inventory returns & followed up with customers regarding missing and/or damaged items

- Provided customer service to walk-in customers and incoming calls

- Inside sales, created orders, and processed payments

- Social media and marketing coordination

Appointment Setter

Invent Help - Fort Mill, SC - July 2012 to March 2013

- Conducted phone calls to potential customers based on pre-defined lead call list

- Qualified leads and set appointments for sales personnel to follow up on

- Recorded and maintained accurate and detailed records of all calls using Sales Optima

- Assisted with exceeding sales quotas by providing exceptional customer service

Inside Sales Account Manager

Environmental Systems Research Institute (Esri) - Charlotte, NC - September 2005 to September 2011

- Created, executed, and maintained software sales opportunities through the use of SalesForce.com

- Established and managed client relationships, expectations, and delivery of software and services to

maximize customer satisfaction; continually identified and executed on new business opportunities

- Coordinated and leveraged sales and technical resources to develop custom presentations designed for

various departments within city and county governments

- Expanded customer base by hosting in-office planning sessions, conducting webinars, and participating in

regional user group meetings and trade shows; assisted with pre-event planning, execution, and post-event

evaluations; Provided reports for future improvement opportunities

GIS (Geographic Information Systems) Analyst

City of Charlotte, Department of Transportation - Charlotte, NC - May 2004 to September 2005

- Created and maintained geographic information systems data using ArcGIS

- Managed various projects and designed maps for internal programs and for citizen requests

- Performed as primary departmental contact for installations and technical issues regarding GIS software

- Field investigation and verification

Software Support Coordinator

HSMM, Inc. / Watershed Concepts - Charlotte, NC - May 2002 to May 2004

- Acted as main support contact for software users with registration and technical issues

- Tested and reviewed software and documentation before distributing to the public

- Presented software demonstrations online and in person to employees, subcontractors, and existing and

potential clients

- Trained employees, subcontractors, and clients on custom software

GIS (Geographic Information Systems) Technician

HSMM, Inc. / Watershed Concepts - Charlotte, NC - July 1999 to May 2002

- Created maps for Flood Insurance Studies in compliance with FEMA's Mapping Program and specifications

- Field survey, data collection, and map creation for stormwater inventory projects

- Preparation and presentation of project proposals and reports

- Ordered and maintained office supplies and equipment

EDUCATION

Certificate in Fundamentals of Event Planning

Central Piedmont Community College - Charlotte, NC

April 2011

Bachelor of Arts in Geography

University of North Carolina at Wilmington - Wilmington, NC

May 1999

Contact this candidate