Customer Service High School

Dennis Henderson

Production Supervisor

Detroit, MI

*****************@*****.*** - 313-***-****

WORK EXPERIENCE

Production Supervisor

WITZENMANN USA - January 2013 to August 2013

Coached trained and supported plant production operations on a day-to-day basis.

• Preformed daily safety audits on the production lines.

• Work directly with staffing agencies to hire employees on a contractual basis resulting in becoming a direct

hire

• Oversaw production down time and loss of work.

Team Leader

JOHNSON CONTROLS INC - August 2004 to August 2011

production/quality control)

Oversaw, monitored, coordinated and audited the production and quality teams activities throughout the shifts,

giving importance to individual member's and the overall team's achievement of established goals. Ensuring the

team's goals were aligned with and representative of the overall company's directive and customers exceptions

in quality at all times.

• Acted as a quality liaison not only between the team members and the rest of the organization to

communicate question, comments and concerns on the production floor but also to communicate between the

customers( Ford, Chrysler, GM, ) and if at any time a quality issues arose execute a plan of attack for the

safest, paths to resolve that problem in a timely manner.

• Handled re-works and repairs of defective product to ensure that team met quality standards at all times.

• Performed general manual labor tasks including using measuring devices, torque wrenches sorting and

labeling by hand conforming and non conforming parts. loading, unloading, lifting, and moving of materials by

way of a fork-lift (gas and electric and hand pallet jack) also used my skills in plumbing and electrical, to repair

any parts of the production line and or production robots..

Assistant General Manager

JOHNSON CONTROLS INC - February 2007 to July 2007

Developed, managed, and maintained food service policies and procedures in accordance with company

directives and professional standards. Maintained receipts, records, and withdrawals in addition to reconciling

cash drawer at the end of the shift to make bank deposit

• Opened and/or closed the restaurant on a day to day basis.

• Assisted, when needed, with the preparation of food for service in a fast-food or short-order setting following

pre-set guidelines.

• Ensured that staff prepared menu items according to the facility's standards.

• Monitored inventory levels and purchases food and other supplies as needed

Crew Leader

EASTERN MICHIGAN UNIVERSITY - August 2002 to April 2004

Taco Bell, Pumpernickel's Deli, and University Dining Concessions)

Maintained and enforced dinning policies to provide a safe and clean eating environment for staff and

customers. Provided daily leadership to service staff to exceed customer expectations.

• Ensured timely processing of customer orders and helped resolve customer concerns to improve the

customer's overall dining experience.

• Identified system and workflow improvements to enhance the team's efficiency.

• Oversaw equipment maintenance, record keeping and all sanitation activities.

EDUCATION

Management and Culinary Arts and Production

Eastern Michigan University - Ypsilanti, MI

August 2002 to April 2004

High School Diploma in Business Professionals of America

Jared W. Finney High School in Detroit - Detroit, MI

August 1998 to May 2002

ADDITIONAL INFORMATION

Highly motivated supervisor with experience in team management, staffing, cross-training, motivation,

evaluation of personnel, product specifications, and customer satisfaction. Highly organized and able to run

multiple projects simultaneously with a keen ability to "think outside of the box."

• Consistently meets surpass performance standards and goals while working in a fast-paced, constantly

changing environment.

• Effectively communicates through written, verbal and hands on communication.

• Personable, self-motivated, and always a team player.

• Committed to giving excellent customer service, the best quality and a job well done.

COMPUTER SKILLS

Proficient in Windows based applications Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).

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