Customer Service Representative

LINDSAY ALVARADOUS JR.

*** *** ******** ***.

Jersey City, NJ 07305

201-***-****

************@*****.***

Experience:

Stephen Einstein and Associates, P.C. New York, NY

Account Manager (06/2010 – Present)

• Work all accounts from pre suit to post judgment, dating from 1996 to present

• Generate 75k in collection by building rapport and make 60 calls per day to debtors

• Skip trace on accounts using authority to send bank restraints, info subpoenas and garnish wages

• Perform financial analyses to forecast completeness of repayment and implement plans to minimize

uncollected revenue

Atlantic Coast Media Group Hoboken, NJ

Customer Service Representative (11/2008 – 11/2009)

• Answering phones, collecting and up selling products for Urban Nutrition

• Generate 30k in collection and sales monthly

• Extensive knowledge on all products; Hydroxatone, Longevity, etc.

Bank of America Newark,

NJ

Credit Analyst (09/2007 – 02/2008)

• Received board certified lending authority in September 2007.

• Evaluated credit card applications in order to make sound and consistent decisions based on a customer’s

ability, stability, and willingness to pay.

• Responsible for final sign off of unsecured credit card loans.

Bank of America

Newark, NJ

Senior Account Manager (05/2005 – 08/2007)

• Responsible for managing a $55 million portfolio of delinquent accounts that are 30 days to 180 days past

due in order to minimize losses and cure delinquency.

• Finish 1st place in collection rate five times in 2007 amongst the seven national regions in respective stage

of delinquency.

• Educated 19 new Loss Prevention analysts ensuring a new hire board review success rate of 100%

American Institute of Certified Public Accountants (A.I.C.P.A.) Jersey City,

NJ

Assistant to Senior Financial Analyst (09/2004 – 04/2005)

• Responsible for the reconciliation for products and costs.

• Accounting for various inventory productions and activities.

• Work with all levels of management including purchasing, payables, production, and printing.

• Perform daily tasks, which consists mostly multi-tasking and troubleshooting inventory issues.

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• Computer Skills:

• Microsoft Office: Word, Excel, and Outlook, Apparel 2000, Oracle E-Business

Education:

St. Peter’s College Jersey City, NJ

• Bachelor of Science in Accounting

• Minor in Economics

Contact this candidate