Training Manager
Resume:
Maria Rollins
cell: 770-***-**** ************.**@*****.***
SUMMARY
Credentialed Training Professional & Instructional Consultant with over a decade of astute client
interactions and organizational skills. Superior presentation delivery with strong verbal and written
communication skills. Responsible for Adult Training Facilitation and Go Live Support of clients
utilizing Healthcare IT. EPIC EMR Application Credentialed Trainer experienced in CPOE, ADT,
Prelude, Registration, ASAP, Epicare Ambulatory (EPIC 2014 and 2012 NVT ) with proficient
knowledge, experience in Microsoft Office: Outlook Excel Word PowerPoint), Salesforce, SAP, Business
Objects, Crystal Reports.
OBJECTIVE
Facilitate Adult Classroom Training, Develop Training Curriculum and Provide Consultative Ambulatory
and Go Live Support within Healthcare IT Industry.
EXPERIENCE
University of Washington Hospital System, Seattle WA 3/2014 – Present
Epic Credentialed Trainer & Site Lead
• Classroom Training Facilitator for clinical staff in 48 Ambulatory Specialty Clinics
• Reinforce/Support classroom participants during training “change” transition
• Conduct Practitioners, RNs and MSs pre go live classroom training sessions
• Develop, Deliver and Update Training Curriculum Materials
• Troubleshoot daily classroom facilitation challenges and share learnings
• Coordinate training sessions to ensure all clinical staff trained timely
• Facilitate, Assess, Measure Training Effectiveness
• Facilitate/Train floor support consultants during Dress rehearsal orientation in preparation of Go
Live
• Pre Go Live Dress Rehearsal On Site Clinical Facilitator
• Facilitate Practitioner, Resident and Fellow specific classroom training:
o Schedule
o Chart Review (tab definitions, set filters)
o Office Visit Encounters (Med Review, Problem List, Progress Notes, Meds & Orders, Level
of Service and Follow Up, Patient Instructions, Close Encounter)
o In Basket
o Communication Manager
o eCare
o Smart Tools
• Facilitate RN, ARNP and MA specific classroom training:
o Schedule
2
Maria Rollins
Chart Review
o
Office Visit Encounter (Vitals, Allergy/Med Review, Progress Notes, Meds & Orders)
o
Telephone Encounters
o
In Basket
o
Communication Manager
o
Scanning
o
University of Washington Hospital System
• Site Leader Harborview Medical Center Burn & Plastic Surgery Clinics
• Site Lead manager of 4 additional floor support consultants
• Support Physicians, RN, NP, Residents, Fellows, Physical Therapists, Social Worker, Occupational
Therapist in Specialty Clinic Environment
• Support Clinic Manager providing feedback on clinical process flows
• Identify, Resolve and Report “unresolved” Go Live issues
• Daily huddle/interaction with Clinic Manager, Consultants and UW project team, discuss Go Live
rollout
• Gather daily Go Live feedback, submit daily reports: Tally Sheet, Site Daily Report, Site Issues,
Site Rating Report
• Provide support to physicians and nursing staff in Rooming, Charting, Meds & Orders
• Support Physicians and RNs with LOS, Charge Capture and Discharge applicable to role
• Provide support to end users on the use and simplification of In Basket
UNC Health Care System, Chapel Hill, NC 1/2014 – 3/2014
Epic Credentialed Trainer & Go Live Support
Conduct Physicians, RNs and MAs pre go live classroom training sessions
• Reinforce/Support classroom participants during training session “change” transition
• Develop, Deliver and Update Training Curriculum Materials
• Troubleshoot daily classroom facilitation challenges and share learnings
• Coordinate training sessions to ensure all clinical staff trained timely
• Participate in consultants training in preparation for Go Live
• Facilitate, Assess, Measure Training Effectiveness
• Facilitate Physician specific training:
o Schedule
o Chart Review (tab definitions)
o Office Visit Encounters (Med Review, Problem List, Progress Notes, Meds & Orders, Level
of Service and Follow Up, Patient Instructions, Close Encounter)
o In Basket
o Smart Tools
• Facilitate RN and MA specific training:
3
Maria Rollins
o Schedule
o Chart Review
o Office Visit Encounter (Vitals, History, Allergy/Med Review, Progress Notes, Meds &
Orders)
o In Basket
UNC Carolina Crossing Ear, Nose & Throat & Audiology
• Support Physicians and Nurses in Clinical Environment
• Build Smart Phrases for Physicians and Nurses
• Provide support to end users on the use and simplification of In Basket
• Support physicians and nursing staff on how to use charting tool
• Provide support to end users on how to room patient and result point of care test
• Provide elbow support in Allergy Unit, with Immunotherapy user emphasis
• Support RNs Administering/Documenting Patient Allergy Injections and Serum Recipe
UNC Family Medical Center
• Support Cadence, Prelude, Scheduling
• Support Physicians and Nurses in Medical Center Environment
• Built Smart Phrases for Physicians and Nurses
• Provide support to end users on the use and simplification of In Basket
• Provide support to physicians and nursing staff in Rooming, Charting, Meds & Orders
UNC Kepner Family Medical Clinic
• Support Cadence and Registration in adult and pediatric patient intake and checkout
• Provide end user support to Practitioners, RNs, MAs and Interns
• Built Smart Phrases for Physicians and Nurses
• Provide support to end users on the use and simplification of In Basket
• Provide support to physicians and nursing staff in Rooming, Charting, Meds & Orders
• Support Physicians with LOS, Charge Capture and Discharge
Wellstar Healthcare Medical Group, Marietta, GA 9/2013 –
12/2013
Epic Credentialed Trainer
• Conduct Physicians, RNs and MAs pre go live classroom training sessions
• Reinforce/Support classroom participants during training session “change” transition
• Develop, Deliver and Update Training Curriculum Materials
• Troubleshoot daily classroom facilitation challenges and share learnings
• Coordinate training sessions to ensure all clinical staff trained timely
• Participate in consultants training in preparation for Go Live
• Facilitate, Assess, Measure Training Effectiveness
• Facilitate Physician specific training:
o Schedule
4
Maria Rollins
o Chart Review (tab definitions)
o Office Visit Encounters (Med Review, Problem List, Progress Notes, Meds & Orders, Level
of Service and Follow Up, Patient Instructions, Close Encounter)
o Charge Capture
o In Basket
o Smart Tools
• Facilitate RN and MA specific training
o Schedule
o Chart Review
o Office Visit Encounter (Vitals, History, Allergy/Med Review, Progress Notes, Meds &
Orders)
o In Basket
Wellstar Ear, Nose & Throat and Audiology Clinic
• Support Physicians and Nurses in Clinical Environment
• Assist end users in creating Smart Phrases
• Provide support to end users on the use and simplification of In Basket
• Support physicians and nursing staff on how to use charting tool
• Provide support to end users on how to room patient and result point of care test
• Educate end user on how to document and administer immunization and enter additional vital
information
• Assist end users on how to use personalized charting templates to save time
• Educate end users on how to review patient medications
• Provide RN support to identify patient appointments and availability of Physicians
• Provide support for physicians and nurses in ambulatory ENT and Audiology Clinic
• Assist nurses in scheduling new and existing Patients
• Conduct one on one training and small group training for front desk staff how to schedule exiting
and new patient appointments
• Provide clinic support on Ambulatory and Cadence modules
University of Arizona Medical Center, Tucson, AZ 7/2013 – 8/2013
Epic Consultant
Educate and support Physicians, Nurses on how to document encounters, manage In-Basket,
orders and efficient use of Smart Tools
• Built Smart Phases and design departmental workflow sheets to help improve patients care
• Educate end users on how to review patient's medications
• Support clinicians navigating through clinical workflow
• Proactively troubleshoot workflow issues and report any technical issue and other issues to
command center
• Assist front office with appointment scheduling
• Provide end user support for managing in basket
• Assist Nurses with work queue list navigation
5
Maria Rollins
• Assist clinicians utilizing smart tools – Smart Phrases
• Monitor and support end users in resolving issues with navigation, troubleshooting, orders, patient
care plan information
Duke University Medical Center, Durham, NC 2/2013 – 6/2013
Credentialed Trainer & Go Live Consultant
• Conduct Physician, RN and MA pre go live classroom training sessions
• Reinforce/Support classroom participants during training session “change” transition
• Develop, Deliver and Update Training Curriculum Materials
• Troubleshoot daily classroom facilitation challenges and share learnings
• Coordinate training sessions to ensure all clinical staff trained timely
• Participate in consultants training in preparation for Go Live
• Facilitate, Assess, Measure Training Effectiveness
• Facilitate Physician specific training:
o Schedule
o Chart Review (tab definitions)
o Office Visit Encounters (Med Review, Problem List, Progress Notes, Meds & Orders, Level
of Service and Follow Up, Patient Instructions)
o Charge Capture
o In Basket
o Smart Tools
• Facilitate RN and MA specific training:
o Schedule
o Chart Review
o Office Visit Encounter (Vitals, History, Allergy/Med Review, Progress Notes, Meds &
Orders)
o In Basket
Duke University Family Medical Center
• Support Physicians and Nurses in Medical Center Environment
• Support Cadence and Scheduling
• Build Smart Phrases for Physicians and Nurses
• Provide support to end users on the use and simplification of In Basket
• Provide support to physicians and nursing staff in Rooming, Charting, Meds & Orders
• Track and resolve arising issues
Wake Forest Baptist Medical Center, Winston Salem, NC 8/2012 – 1/2013
Credentialed Trainer and Go Live Consultant
• Conduct Physicians and RNs pre go live classroom training sessions
6
Maria Rollins
• Reinforce/Support classroom participants during training session “change” transition
• Develop, Deliver and Update Training Curriculum Materials
• Troubleshoot daily classroom facilitation challenges and share learnings
• Coordinate training sessions to ensure all clinical staff trained timely
• Facilitate, Assess, Measure Training Effectiveness
• Facilitate Physician specific training:
o Schedule
o Chart Review
o Office Visit Encounters (Med Review, Problem List, Progress Notes, Meds & Orders, Level
of Service and Follow Up, Patient Instructions, Close Encounter)
o Charge Capture
o In Basket
o Smart Tools
• Facilitate RN specific training:
o Schedule
o Chart Review
o Office Visit (Vitals, History, Allergy/Med Review, Progress Notes, Meds & Orders)
o In Basket
Wake Forest OBGYN & Associates Medical Clinic
• Support Physicians and Nurses in Clinical Environment
• Assist end users in creating Smart Phrases
• Provide support to end users on the use and simplification of In Basket
• Provide support to end users on how to room patient and result point of care test
• Provide end user with support on how to document and administer immunization and enter
additional vital information
• Assist end users on how to use personalized charting templates for efficiency
• Assist end users on how to review patient's medications
• Escalate problems to build or security team as needed
• Educate end users how to effectively use communication letters
• Gather information as needed from clinical staff to improve work flow processes
Agency Establishment Operations Division Manager 2/2007 – 7/2012
Specialties: Program Manager, Instructional Designer & Training Professional
Professional Strengths – Training, Development and Management
• Leverage and drove agents through pro active business training development activities via strategic
business planning, eLearning and monthly training sessions
• Develop training goals and objectives to increase local market presence
• Administer corporate contracts, education agreements, manage regional budget ensuring
compliance
• Manage cross functional relationships with agency owners and internal management teams to create
a successful training engagement process resulting in increased growth
7
Maria Rollins
Agency Owner Senior Training Facilitator 10/2002 – 1/2007
Professional Strengths – Training & Development
• Provide shoulder to shoulder training, need assessments and designed education for classroom use.
• Assist agency operation system implementation training
• Update training content to ensure relevancy and timeliness of accurate information
• Provide post appointment agency support to ensure best practices processes utilized to increase
growth
• Train the Trainer cross functional support to Education Instructors – provide coaching, feedback
and development opportunities
Staff Counsel Training Manager 2/1984 – 9/2002
Professional Strengths – Training, Development and Management
• Implement strategies that effectively assist in managing legal actions against insured customers by
gathering documentation for court use
• Engage in problem analysis, decision making, communicate status of caseload assignments within
unit
• Facilitate cross functional classroom training curriculum for staff counsel and administrative
support to expedite resolution of legal actions
• Create an energizing and effective learning environment; instilling a sense of professionalism
throughout training sessions
EDUCATION
B.S. Business Management (Minor in Communications), Shorter University, Atlanta, GA
Contact this candidate