Manager Service

(Monica E. Jones

**** ******** *****, *******, **. 38125

Phone: 901-***-****

E-mail: *********@*****.***

Objectives

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

Education

Associate of Science: Psychology, Southwest Tn. Community College (May

2011)

Associate of Arts: Sociology, Southwest Tn. Community College (May2014)

Project Succeed Mentoring Program- Certificate of Excellence in

Leadership/Service 2008-2009

President of Diversity Club- Southwest Tn. Community College 2009-2011

Member of Honors Academy 2010-2011

Member of Service Learning Club 2010-2011

Bachelor of Science: Psychology, University of Memphis ( May 2014)

Experience

Deli/Bakery Manager (09/98 - 01/07)

Piggly Wiggly (Memphis, TN.)

Promoted from another location in the chain to oversee the Catering

Department. The responsibilities included: Planning menus by consulting

with chefs; estimating food cost and profit; adjusts menus and

requisitions food and supply needs, and examine all food production to

determine that amounts are sufficient for the number of people to be

served; and makes substitutions if items on the menu are not available

in sufficient quantities.

Accomplishes company's human resource objective by recruiting,

selecting, orientating, training, assigning, scheduling, coaching,

counseling and disciplining employees; communicating job expectations;

planning, monitoring, appraising and reviewing job contributions;

planning and reviewing compensation actions; and enforcing policies and

procedures.

Achieves company's operational objectives by contributing information

and recommendations to strategic plans and reviews; preparing and

completing action plans; implementing production, productivity, quality

and customer-service standards; resolving problems; completing audits;

identifying trends; determining system improvements; and implementing

change.

Control cost by reviewing portion control and quantities of preparation

minimizing waste; ensuring high quality of preparation.

Maintains a safe, secure, and healthy environment by establishing,

following and enforcing sanitation standards and procedures; complying

with legal regulations.

Excelled in reducing labor cost below targeted levels without

compromising customer-service. Improved customer satisfaction by firing

offensive employees who could not be retrained in proper

customer-service techniques. Continuously instills in employees the

concept that a satisfied customer is the best advertisement.

Deli/Bakery Kitchen Manager ( 09/03 - 08/05)

Super Kmart (Cordova, TN.)

Gained extensive experience in training employees in troubleshooting

procedures and customer-services problems as "Second-in -Command" of a

high volume grocery store fast food restaurant. Received on the job

training in Johnson City, TN.

Responsible for daily operations of the kitchen, provides professional

leadership and direction to kitchen personnel. Ensures that all recipes,

food preparations, and presentations meet company's specification and

commitment to quality. Maintains a safe, orderly, and sanitized kitchen,

Demonstrates this by example using proper food handling techniques.

Recommends changes in methods to improve the quality of the food service

and the taste of the food.

Assists in the preparation of menu and recommend means of utilizing

leftover foods.

Maintains and evaluates records of production rates, meals served,

inventory, ordering, and other records used in management of food

service operations.

Utilized a computer daily to produce inventory and sales reports; handle

daily financial accounting of all sales and purchases; and controlled

food and supply inventories from ordering stage to the stock.

Significantly improved the concept of customer satisfaction. I am the

"Go-To" person if the department has a customer complaint, and I

personally resolve the problem in a way that is not financially

responsible and responsive to customer needs.

Medical Office Manager (6/09- present)

AccuCare Medical (Memphis, TN.)

Developed and implemented policies/procedures for patient care, provider

authorization and regulatory requirements, and timely submission to the

billing office. Responsible of managing office staffing needs,

prioritizing work activities and evaluating effectiveness.

Oversees daily medical office operation.

Responsible for maintain compliance in areas such as HIPPA, coding

issues and updating polices and standard procedures.

Coordinate scheduling, electronic billing, collections, account

payable/receivable, patient records, data management, and payment plans.

Knowledgeable of insurance carriers, medical terminology, and CPT/ICD-9

codes.

Able to accommodate day to day functions in timely fashion in order to

meet high demands.

Scheduled and greeted patients; answered telephones; purchased supplies,

and performed data entry.

Special Projects

Assisted Professor with study abroad participant in Antigua, West

Indies.

Collected and archived data from study abroad participants and conducted

basic research

Organized and managed multiple projects successfully

Planned daily activities in coordination with Professor goals

Assisted students at the Academic Resource Center (University of

Memphis) with class scheduling, special events, administering college

exit exams and graduation information.

Skills

Professional communication skills, oral and written.

Actively supervises, motivates, and disciplines employees.

Assists with hiring and training all new employees.

Ability to work in a high-energy and demanding environment.

Strong organization and leadership skills.

Demonstrates strong leadership skills and is a team player.

Works well under pressure.

Can effectively solve problems.

Able to take direction, and complete tasks.

A minimum of ten years working in management.

Basic math skills.

Use of the Point of Sale System.

Computer Competency (MS Word, Power Point and MS Excel).

References

Available upon request.

Contact this candidate