Customer Service Real Estate
Resume:
ABRENICA, Sheryl M.
#*** ******** *** ***, ****** City
Contact #: +639**-***-****
***************@*******.***
OBJECTIVE:
To be able to work in a company where I will be able to boost my strength and capabilities and which will
enable me to apply my education and creative skills to the benefit of the organization.
PERSONAL INFORMATION:
Age: 26 yrs old
Place of Birth: Villasis, Pangasinan
Date of Birth: July 16, 1988
Civil Status: Single
Citizenship: Filipino
Height: 5’4
Religion: Roman Catholic
Father’s Name: Freddie M. Abrenica
Mother’s Name: Milagros M. Abrenica
EDUCATIONAL BACKGROUND
TERTIARY LEVEL:
Computer Science- Luzon College of Science and Technology
SECONDARY EDUCATION:
Don Ramon E. Costales Memorial National High School
PRIMARY EDUCATION:
Tombod Integrated School
SPECIAL SKILLS:
• Customer- oriented person
• Microsoft Applications
• Hardworking/Flexible
WORK EXPERIENCES:
Immigration Network Services
Marketing Staff/Processing Staff
May 2007- September 2007
Marketing Staff
Assist clients who want to go abroad. Setting appointments with the immigration specialist (to
check their eligibility).
Gives checklist of requirements, fees, and timeframes.
Coordinates and submits paper works to the processing team. Updates client on the status of their
application on a regular basis.
SITEL
Customer Service Rep
September 2007- May 2010
C ustomer Service Rep
Take calls and assist customers with their needs/ inquiries.
Set action plans for the improvement of team’s performance. Shares best practices. I also help my
coach identify the areas of improvement for each team member and helps them.
AEGIS Peoplesupport
Customer Service Rep
May 2010- March 2013
Assistant Team Lead/Customer Service Rep
Main task on a daily basis is to take calls/assist customers with their needs/inquiries- consistent
top performer.
Helps my Team Lead supervise the team and makes reports. Floor walks the entire operation’s
team in the absence of the Team Leads/Managers (during Ops meeting). Handles tier 2 or second
level processes.
Initiates action plans to the team to achieve common goal, and monitor the result, provides
coaching/feedback to my colleagues if necessary.
Virtual Assistant
March 2013- present
Posting real estate ads (Craigslist), manage leads on MLS, set buyer and seller appointments (real
estate). Familiar with: Real estate social media, internet marketing (SEO), and Lead Management
Programs (Tigerleads, Commisions Inc, Zbuyer).
Creates and manages social media pages, manages vendors, schedule appointments and most
importantly set up a Contact Management System to follow up clients.
Online English Tutor/Teacher
February 2013- present
Typical duties include:
Advising student on career issues.
Organizing and delivering classroom lectures to students.
Evaluating a students' class work and performances.
Preparing classroom and coursework materials, and handouts, etc.
Recording and maintain accurate student attendance records and grades.
Classroom management.
Maintaining discipline in the classroom.
Creating a vibrant teaching atmosphere.
CHARACTER REFERENCES:
Joey Nacario
Team Lead- AEGIS
Jaypee Martinez
Team Lead- AEGIS
Amormeo Rosario
HR- AEGIS
I certify that all above information are true and accurate to the best of my knowledge.
SHERYL M. ABRENICA
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