Alexander Rafael Posada

Costumer Service / Front Desk Agent / Night Auditor

Mississauga, ON

acfcbv@r.postjobfree.com - 416-***-****

Excellent communicator Front Desk Agent with over 5 years experience working in the hotel industry looking

for an opportunity in costumer service

WORK EXPERIENCE

Font Desk Agent

Isabella Hotel & Suites - Toronto, ON - January 2008 to February 2013

Member of an energetic team of Front Desk Agents providing his knowledge and experience at the Isabella

Hotel's front desk.

-Designed of the new staff training manual

-Planned and helped to stablish a standard-payment-method for the hotel

-Designed and implemented a costumer service improvement plan that resulted in a 15% increase in total

hotel revenues for the first 2 years

-Booked reservations, made arrangements for tours, car reservations, and restaurants

checked-in and checked-out guests and provided information about the city and places to visit

Front Desk Agent / Night Auditor

Holiday Inn Express in Marina - Marina, AB - June 2006 to December 2007

Dedicated Night Auditor in charged of all night operations, including front desk and all the security aspects on

site. Directly reporting to the hotel GM

-Helped obtain a 17% increase in hotel revenues by implementing a cost reduction plan

-Initiated a 100% accuracy policy on all payments at point of sale for an improved hotel service

-Designed Night Auditor's Manual for the hotel

English / Spanish Interpreter

NetworkOmni Language Services - California, US - September 2003 to June 2006

Accurate Interpreter of commercial calls for client companies in the US and Canada

-Accomplished professional business representation in the application of protocols and rules during

translations

-Implemented a report of outcomes during jobs to aid the improvement of quality, and as a learning tool for

training and corporate use

Pricing Analyst

Altamira Ltd. - Toronto, ON - January 2001 to June 2003

Effective Pricing Analyst for an Investment Portfolio Management company in charge of researching,

determining, and documenting prices for investment portfolios

-Researched daily market prices for individual investments held in investment portfolios

-Implemented and analyzed tolerance test of changes in prices daily

-Maintained reporting meetings with portfolios managers for updates in fluctuations in prices and documented

all relevant information about it

EDUCATION

B.A. Economics & Political Sciences in Economics

U of T - Toronto, ON

SKILLS

Excellent communicator Front Desk Agent/Costumer Service with over 5 years experience working in the hotel

industry, fully bilingual in English and Spanish, and working knowledge of French. Opera and Five Star hotel

management systems. With developed team-building, team-leading, and key team-playing abilities.

Contact this candidate