Customer Service Sales
Resume:
Gina Toledo
Kissimmee, Fl *****
************@*****.***
Summary
An independent, responsible individual who is self-motivated and a great team player. Office
coordination including check-in, check-out, billing, monetary handling, filing, scheduling as well
as inventory control. Responsible for providing all aspects of customer support and finalizing
sales. Experienced not only on a one on one setting but also in a call center setting. Fluent in
Spanish and English with excellent communication skills. Over the past 12 years I have
professionally interacted with a diverse clientele from many different cultures.
Skills and Qualifications
Professional phone etiquette-monetary handling
Responsible of verifying client schedules two days in advance
Experience with Microsoft Word, Excel, Power Point
Experience with calculator, phones, copier,scanners
Answers telephone, call center
Prepare services orders and documented in the client file
Strong typing skills
Organizational and time management skills
Decision making skills-able to work well under minimum supervision
Great team player
Fluent in Spanish-English
Work History
Nature's Wax & Spa 08/2012-present
Check-in and check-out procedures, scheduling and maintaining client information current
Assist customers with product sales, knowledge, services offered and at-home treatment
Clerical duties, faxing, scanning, filing, e-mail
Inventory control
Premier Prime Resort Guest Relations 03/2008-07/2009
Guest Relations
Group Sales
Wholesale booking person of contact
General clerical duties
Gaylord Entertainment Guest Services Representative 01/2002-2007 Responsible for
booking front desk spa appointment, overall operations including but not limited to;
Customer Service
Retail sales
Monetary/credit card handling
Customer chart information
Aesthetician;
Skin care consultant
Make-up artist/consultant
Waxing technician
Sephora Customer Service 11/2005- 01/2006 (Seasonal)
Customer/ Retail Agent
Monetary/ credit card handling
Retail Sales
Make- up artist/consultant
Skin care consultant
Education
Academy of Career Training Skin care Specialist 09/2004- 04/2005
Valencia Community College General Education 08/1997- 05/2000
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