Customer Service High School

JEWEL CARTWRIGHT

**** * ******** *** # **, El Cajon, CA 92021 • H: 619-***-**** • C: 619-***-**** • ******@***.***

PROFESSIONAL SUMMARY Highly skilled, reliable CPT with 28 years experience in clinical acute care hospital laboratory settings. Diligent, accurate CPT experienced in training new staff on laboratory skills and procedures. Level- headed health professional who remains calm and effective in extremely difficult and stressful situations. Experienced California State Credentialed Health Sciences Instructor committed to educational development in adults since 2010. SKILLS

• Venipuncture blood draw expert on all ages • Patient-focused care • CPR certified • Compassionate • Committed efficient and reliable team player • Good communication skills • Computer proficient • Good judgment • Intuitive people management skills • Phlebotomy/Medical Lab Assistant Instructor • Creative instruction styles and techniques WORK HISTORY Certified Phlebotomy Technician Scripps Mercy Hospital - 4077 5th Ave San Diego, Ca 92103

12/2006 - 06/2014 Preformed all duties associated with an acute care hospital clinical laboratory which include the following:

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Performed venipuncture draws, Finger sticks,heal sticks on patients from 0 hours to geriatric for diagnostic and therapeutic laboratory procedures.

• Prepared specimens for analysis and established proper chronological priorities in testing. •

Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.

• Quickly responded to and resolved all customer service issues in a timely manner. • Managed specimen sample handling, receiving, storage and inventory. •

Processed clinical specimens, including from all body fluids,all specimens from surgical OR and peripheral blood, for laboratory testing, and Microbiology set up, testing and archiving.

• Performed clerical duties, such as word processing, data entry, answering phones and filing. • Assisted nurses with ordering correct laboratory tests. Certified Phlebotomy Technician / Medical Lab Assistant Sharp Grossmont Hospital - 5555 Grossmont Ctr Dr La Mesa, Ca. 91946

07/1986 - 12/2006

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Performed both routine and emergency venipuncture on all ages from 0 hours through geriatric patients.

• Prepared specimens for analysis and established proper chronological priorities in testing. • Quickly responded to and resolved all customer service issues in a timely manner. • Managed specimen sample handling, receiving, storage and inventory. •

Processed clinical specimens, including from all body fluids, OR surgical specimens and peripheral blood, for laboratory testing and archiving.

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Performed clerical duties, such as word processing, data entry, answering phones and filing.

Trained • new staff on laboratory procedures and testing. Medical Laboratory Assistant / Phlebotomy Instructor Grossmont Union High School District Santee Health Occupations Center - 9368 Oakbourne Rd Santee, Ca. 92071

03/2010 - Current

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Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct students in a variety of ways.

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Assessed training needs through surveys, interviews with employees, and consultation with managers.

• Monitored participant workflow and behaviors throughout the training process. • Administered performance reviews to evaluate each students progress. • Clearly communicated objectives for all lessons, units and projects to all participants. • Used a variety of assessment tools and strategies to improve instruction methods. • Addressed all questions from training program participants. • Worked with an average of [ 5-19 ] participants per class. EDUCATION Transcript: Principles And Practices of Adult Education and Vocational Training level 1 and 2 San Diego State University - San Diego, CA

2011

• Emphasis in Adult Education and Teaching Vocational Skills Certificate: Phlebotomy/Medical Lab Assistant Rop Health Occupations Center - Santee, CA

1988 Certificate: Medical Unit Clerk ROP Health Occupations Center - Santee, CA

1985 High School Diploma: Mount Miguel High School - Spring Valley, CA

CERTIFICATIONS State Certified Phlebotomy Technician # CPT 15874 Current State Certified Health Science and Medical Terminology Instructor # CTE 130060420 Current

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