Administrative Assistant Customer Service

KATHY SMYTH

*** ****** ******, ********, **

***********@*****.*** * 860-***-****

PROFESSIONAL EXPERIENCE

**/**** – 7/2014

State of Connecticut, Department of Social Services

Overseeing twelve regional offices state-wide, servicing 850,000 clients.

Administrative Assistant to Director of Field Operations and Deputy Director

Coordinated meeting schedule with Microsoft Outlook, primarily with Commissioner’s

executive level staff and various state-wide agencies.

Composed and edited written correspondence for the director to various agencies and clients.

Managed director’s extensive email communication, exercising discretion and independent

judgment, allowing more productive use of director’s valuable time.

12/2013 – 3/2014

Connecticut Lottery Corporation

Administrative Assistant to Vice President of Marketing/Sales and Director of Security

Managed calendar and appointment schedule for Senior Executive, utilizing time management

skills to enhance productivity.

Supported Security Director by tracking in-coming security cases for on-going investigations.

4/2013 – 12/2013

Probate Administration, State of Connecticut

National Criminal Background Check Program, National Act Record Improvement Plan.

Researcher

Inputting mental health records into the National Criminal Background Check System database.

Researching court documents and electronic records within the State Probate Courts to identify

and validate involuntary commitment and conservator records.

Program determined individual’s rights to purchase firearms as a result of database project.

7/2012 – 3/2013

Kaman Aerospace Corporation, Bloomfield, CT

Administrative Assistant to Senior Vice President and Director of Huma n Resources

Managed Senior Vice President’s Microsoft Outlook calendar, scheduling high-level meetings

across all divisions within Kaman’s corporate structure.

Coordinated extensive travel reservations, producing highly detailed travel itineraries.

Aided Director in new hire employee process. Prepared employment offer documentation..

Assembled new hire packets for orientation.

Coordinated documentation of employment background checks, Social Security number

verification, I-9/E-verify forms.

Coordinated pre-employment medical exams and drug screening with local medical center.

Expense Report processing in Sun Trust computer program.

Accounts Receivable/Accounts Payable.

Co-chair of First Annual Holiday Giving Tree Program in support of community agency.

4/2012 – 7/2012

Connecticut Farm Bureau, Windsor, CT

Non-profit, membership organization. Advocates for Connecticut agricultural legislation issues.

Administrative Assistant

Processed incoming credit card and check paid memberships within company database.

Posted upcoming educational courses and events on company website.

Provided customer support to incoming membership inquiry calls.

8/2011 – 12/2011

Hartford Hospital, Hartford, CT

Administrative Associate Level IV to Director of Surgery, Chief Division of General Surgery

Maintained highly detailed complex scheduling, continuously resolved scheduling conflicts.

Provided full range administrative support and communication liaison between director and

executive team.

Coordinated bi-annual department award ceremony, created Power Point presentation.

1/2010 – 5/2011

Cornell Scott Hill Health Center, New Haven, CT

Services 33,000 patients, employs 500 caregivers, encompassing ten clinic locations.

Administrative Assistant to Chief Financial Officer

Organized and prioritized the management of CFO’s extensive internal and external

meeting schedule in Microsoft Outlook. Communicating with local and state administrative

support staff.

Solely Responsible for special start-up project work assignment. Coordinating selection,

ordering and distribution of medical staff’s uniforms to all ten clinic locations.

Transcribed minutes of monthly Finance Committee meeting, distributed to board members,

adhered to record-keeping protocol guidelines.

Assistant to Chief Medical Officer

Transcription of Medical Staff meeting and creation of monthly meeting agenda.

Maintained credentialing files, ensuring licenses were current and in compliance with

Joint Commission regulations.

Tracked provider’s certified medical education credits, monetary allowances and

reimbursements.

3/2007 – 9/2008

DIRECT ENERGY, Hamden, CT

One of the largest competitive energy retailers of gas and electricity in North America .

Executive Assistant to Vice President and Team (Company relocated to Pittsburgh)

Internal, external and department-wide complex scheduling through Microsoft Outlook.

Frequently utilized Web Ex and video conferencing to remote locations.

Full responsibility for department-wide event and travel planning.

Composed and edited correspondence demonstrating excellent proofreading skills.

LOWE’S HOME IMPROVEMENT STORES, Glastonbury, CT 1/2002 – 3/2007

Second largest home improvement chain worldwide.

Executive Assistant to Regional Vice President (Company relocated to MA)

Provided senior level administrative support to head of region, overseeing 50 stores.

Independently developed and formatted Excel spreadsheets tracking pertinent data for sales,

customer counts, and customer service scores.

Maintained Regional Vice President’s daily schedule in Microsoft Outlook. Coordinated all

travel arrangements within budgeted guidelines.

Supported seven Field District Managers, performing wide range of administrative duties.

Coordinated all aspects of monthly District Manager meetings along with scheduling vendor

and staff presentations. Prepared agenda and meeting materials within tight deadlines.

Office Manager and Receptionist

Answered all incoming phone calls to Regional Vice President and entire office staff.

Processed weekly payroll, corporate credit card and expense reports for total of 15 people.

Solely created address and phone directory for the new Hartford Region in Microsoft Excel.

Oversaw entire supply ordering for office and maintained office equipment contracts.

MCDONALD’S CORPORATION, Windsor, CT 1986 – 2001

Worldwide number one fast food restaurant.

Administrative Coordinator to Regional Vice President and Staff (Company relocated to MA)

Fleet Manager

EDUCATION

Eastern Connecticut State University, Willimantic, CT – B.S. Education

Kathryn Gibbs Secretarial School, Morristown, New Jersey – Diploma

Fox Business Institute, West Hartford, CT - Legal Office Professional Diploma – GPA 4.0

Microsoft Office Certification

Lynda.com (On-line Microsoft Office Tutorial Program)

Notary Public

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