Project Manager Quality Assurance
Resume:
Natalie Disque, PMP
***** ******* ***** *****, ************, VA 23838
Email: ***********@*****.***
Summary of Qualifications
** *****' experience as Adjunct Faculty creating and teaching graduate
level courses online. 17 years' experience analyzing and managing IT
systems integration projects budgeted over $80M. Experience managing
offshore resources. Proficient ability managing projects, creating and
successfully executing technical documentation, facilitating online
training, and providing release and implementation support. Expert
knowledge of online marketing, SEO, web analytics, and web protocols. A
natural leader who can inspire confidence in her team, develop and motivate
teams and lead by example. Self-motivated, responsive, professional and
dedicated to customer success. Project Management Professional (PMP)
certified.
Software and Platform Proficiency
Web Browsers . MS Office (Word, Excel, PowerPoint, Outlook Express) .MS
Project . Visio . SnagIT . Articulate (Presenter, Engage, Quizmaker) .
Dreamweaver . RoboHelp 7 and 8 . SharePoint . HP Quality Center . Nexus .
Tivoli Toolset (Maximo) . Adobe Connect . Citrix GoTo meeting . Webex .
Skype . Blackboard . WebCT
teaching Experience
College of St. Scholastica (www.css.edu) 2005 - present
. Work with Department director and collaborate with faculty to ensure
discipline, program and course continuity, currency, and relevance
. Development of curriculum for 4 masters level IT courses still taught
at the college
. Adjunct Faculty Member, teaching:
o Quality Management course (Graduate level)
o IT Project Management course (Graduate level)
o Emerging Topics of Project Management (Graduate Level)
o Leading Global and Diversified Teams (Graduate Level)
University of Phoenix (www.uop.edu) 1999-2008
. Adjunct Faculty Member, teaching:
o Web Development course (Undergraduate level)
o Introduction to the Internet course (Undergraduate level)
Experience
Wells Fargo, Remote 7/2014 - present
Integration Manager
. Lead and manage a team of BAs, QAs, PMs and Architects, responsible
for creating project work breakdown structures, plan resource
utilization and track all work items encompassing the whole team.
. Implementation of CA SiteMinder, Single Sign-On Authentication across
all business channels within Wells Fargo.
. Mange deployment of Intranet, Internet, SAML 2.0 Federation and mobile
device solutions
. Establish and build relationships with clients and stakeholders. Build
in depth understanding of the business as well as a solid
understanding of the supporting IT solutions in order to add value to
the clients.
Bank of America, Remote 08/2011 - 7/2014
Sr. IT Business Analyst/ Release Manager
. Facilitated and lead Release Management efforts for all routine,
monthly and ad-hoc database and web server changes for cross-team
environments.
. Managed and mitigated crisis incidents through excellent coordination,
resourcefulness, postmortems, reporting and change management by
attending and participating in Change Control Board (CCB) meetings for
all release management efforts.
. Created new Requests for Changes (RFCs) in Maximo system and submitted
for approval.
. Diligently triaged ticket queues, keeping on top of email chains and
constant communications with team members
. Decommissioned SharePoint IMAP site by validating and moving all
document libraries and files to new Discovery site.
. Established proper governance standards for the Delivery Services
capability; develop, implement and ensure compliance to methodologies
and processes appropriate for the effective and efficient functioning
of the Delivery Services function as well as integration into the
methodologies and processes with the rest of the IT teams.
. Lead requirements analysis and verification meetings, ensuring that
requirement statements are complete, consistent, concise,
comprehensible, traceable, feasible, unambiguous, and verifiable, and
that they conformed to standards.
. Developed use cases and user stories for key functional
specifications.
Capital One, Richmond, VA 09/2010 - 07/2011
Senior Business Systems Analyst
. Identified and overcame business challenges by finding opportunities
for improvement using analysis of requirements gathered by users and
clients to make strategic and tactical recommendations.
. Developed hypothesis, tested and analyzed solutions development,
scoping operational feasibility, leading implementation efforts and
developing a monitoring plan.
. Collaborated with Quality Services team to develop business and system
requirements and documentation that adhered to the test plan, use
cases and scripts for a complex conversion of two financial systems.
. Documented functional specifications based on stakeholder requirements
in a highly collaborative agile environment.
. Communicated analysis insights and progress on implementation in SME
review sessions throughout the SDLC.
Bostwick Laboratories, Glen Allen, VA 11/2007 - 09/2010
Business Analyst / Project Manager
. Developed all Project Management Plan documents (Project Charter,
Stakeholder Analysis, WBS, Requirements Traceability matrix, Lessons
Learned) on multiple IT department projects.
. Increased corporate website traffic by 40% using Search Engine
Optimization (SEO) and Pay Per Click (PPC).
. Decreased Technical Support calls by 10% by implementing Help within
Laboratory Information Management System (LIMS).
. Aligned IT Projects with business requirements, staff department to
align with business needs.
. Enforced Quality Assurance for RFID Technology.
. Coordinated project timelines to improve efficiency with less
resources used.
. Negotiated with vendors to lower costs by 20%.
. Report to CIO IT strategic plans, business cases, budget estimates, 21
CFR Part 11 audit compliance documentation and IT project disaster
recovery plans.
Capital One, Richmond, VA 5/2005 - 7/2005 and 9/2007-11/2007
Business Analyst
. Completed project 60% ahead of projected schedule.
. Coordinated with Quality Control to produce 20% increase in Call
Center training.
. Increased awareness of job responsibilities through Job Aide creation.
Shaw Systems Associates, Inc., Richmond, VA 6/2006 - 7/2007
Technical Writer (Contract)
. Produced over 1000 pages of documentation and online Help for a
complex financial software system in an agile environment.
. Gathered requirements and created technical documents for clients
(Toyota Financial Services, Wells Fargo, and Wilmington Trust).
. Increased communication of technical material to end-users by 50%.
Circuit City, Richmond, VA 3/2006 - 5/2006
Business Analyst / Technical Writer
. Coordinated with IBM consultants for knowledge transfer of systems and
project.
. Researched and gathered information to document IT processes for
CONNECT3 Promotion Manager System.
. Collaborated with IT staff for technical documentation components of
the project.
Gladstone Enterprises, Remote 10/2005 - 2/2006
Business Analyst
. Implemented procedures for Real Estate Investment company manual,
consisting of 171 business systems.
. Managed company goals and expenses for each business system, lowering
costs by 15%.
. Conducted competitive analysis online and analyzed with President to
determine business decisions.
Siris Media Factory, Remote 9/2004 - 10/2005
Business Analyst / Technical Writer
. Researched and developed travel content for 74 travel destinations
throughout world.
. Provided between 3,000 and 40,000 original words per destination
describing information.
. Partnered with contractor to translate original content into Italian
language.
Mediacom, Middletown, NY 04/2004 - 07/2004
Project Manager / Technical Writer
. Developed over 500 pages of documentation for seventh-largest
communications company.
. Verified that all policies, procedures, and documentation were
Sarbanes-Oxley Section 404 compliant.
. Used Visio to create corporate IT charts for organization structure,
functional roles of employees, data center inventory and roles,
hardware and software applications used and data flow charts for the
departmental systems.
Active International, Pearl River, NY 04/1998 - 02/2000
Project Manager (reporting to VP of IT)
. Saved company over $4M of daily business expenses during Y2K project.
. Negotiated with all third-party vendors for quality assurance testing
needed.
. Implemented standardization of custom application release process for
acceptance and documentation purposes.
Education
M.S., Computer Science, Marist College, Poughkeepsie, New York 1999
G.P.A.: 3.7/4.0
B.B.A., Business Management, Pace University, Pleasantville, New York
1994
Professional Societies and Publications
. Business Analyst Professional - LinkedIn
. Project Management Community - LinkedIn
. PMI member, Central Virginia Chapter member
. National Association of Professional Women (NAPW)
. Technical Writing and Professional Communications blog -
http://nharris.hubpages.com/hub/Technical-Writing-and-Professional-
Communication
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