Human Resources Manager

Jill A. Owen, PHR

*** **** **** ***** 580-***-**** (c)

Denton, Texas 76207

************@*****.***

Personal Assets

I am looking for a company that would allow me to effectively utilize my

twenty three years of progressive HR experience. I have the ability to

build solid strategic partnerships with all levels of employees because of

my work ethic and problem solving ability. I have an excellent knowledge

of employment laws. I am a highly proficient user of Microsoft office,

Outlook, Internet, HRIS ( UltiPro, ADP Enterrprise, Winflex, Reportsmith,

JDE/Peoplesoft, CORT and ABRA, WTK and Kronos).

I bring to every endeavor unlimited energy, dedication, knowledge and

experience in leadership positions, as well as, the desire to grow both

professionally and personally. I also contribute to any working

environment a very outgoing personality and a great sense of humor.

EXPERIENCE

HR Manager for Chickasaw Nation, Department of Commerce, Thackerville, OK

2007-Present

With 3500+ employees and over 19B in annual revenue the Department of

Commerce of the Chickasaw Nation is responsible for the management of all

revenue generating businesses of the Chickasaw Nation American Nation.

WinStar World Casino and Resort is the world's largest casino.

. Educate executive management and consult executive management in

areas including, but not limited to, employee relations; performance

management; compensation; worker's compensation and benefits

. Reduced turnover from 65% to 25%. Trained HR team, as well as,

facility management teams to drive culture change and program

implementation.

. Educate senior leadership on HR's value to the business. Built and

sustained strong relationships; provided value added services,

programs and counsel to leadership teams.

. Responsible for the oversight of the following functions in addition

to all traditional Generalist functions: compensation, recruiting,

HR technology, employee relations program administration, team/union

awareness/avoidance and all HR special projects.

. Enhanced alignment of HR's mission with that of the company.

Conceptualized branding strategy for HR department tying into overall

brand of organization.

. Advise team regarding day -to-day activities to ensure legal

compliance, confidentiality and consistency (FMLA, FSLA, Workers

Compensation, ADA, terminations, unemployment, benefits, etc)

. Create and oversee the implementation of multiple training programs

that align with the strategic focus of the numerous facilities

supported by the HR team.

. Administer annual employee opinion/satisfaction survey analyze

results to present to Executive Committee

. Responsible for overseeing the recruiting efforts of the Senior

Recruiter for exempt and non-exempt positions via internet,

newspapers and job fairs hired over 1500 employees for expansion in

2009. WWCR continues to grow responsible for all recruiting efforts.

. Member of the Executive Team at WinStar World Casino and Resort.

. Manage a Staff of 20 exempt and non- exempt staff members.

HR Manager for Freidman's Jewelers, Irving Texas

2006-2007

Provide human resources support for retailer of approximately 5,000

employees in 15 states.

. Educate management and consult management in areas including, but not

limited to, employee relations; performance management; compensation;

worker's compensation and benefits.

. Coordinated relocation of staff from Savannah, GA to Irving, TX.

Project Manager for move coordinated relocation costs.

. Handle day -to-day activities to ensure legal compliance,

confidentiality and consistency (FMLA, FSLA, Workers Compensation,

ADA, terminations, unemployment, benefits, etc)

. Administered the Compensation program ensured Regional Managers

stayed within the guidelines outlined in the program. Advised and

recommended options to ensure guidelines were followed.

HR Generalist for Metl-Span I, LTD, Lewisville, TX

2005- 2006

Provide human resources support for manufacturing plant of approximately

250 employees in 3 states.

. Educate management and consult management in areas including, but not

limited to, employee relations; performance management; compensation;

worker's compensation and benefits.

. Implementation of a Return to Work program for employees who are on

Worker's Compensation.

. Handle day -to-day activities to ensure legal compliance,

confidentiality and consistency (FMLA, FSLA, Workers Compensation,

ADA, terminations, unemployment, benefits, etc)

. Create and implement a quarterly Employee Recognition Program

. Administer annual employee opinion/satisfaction survey analyze

results to present to Executive Committee

. Recruit for exempt and non-exempt positions via internet, newspapers

and job fairs

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HR Generalist for Telvista, Inc., Plano, TX 2003 - 2005

Provide human resources consultation and support to assigned call center

clients. Provide HR support for 750 employees.

. Educate and consult management and employees in areas including, but

not limited to, employee relations; performance management;

compensation and benefits; change management; policies and

procedures; organizational development; workforce restructuring;

training and development; legal avoidance and ensure consistency.

. Conduct employee relations investigations and recommended an

appropriate course of action to management team in an effective and

timely manner.

. Receive, resolve and/or mediate employee and manager issues

internally and externally to avoid legal costs.

. Handle day-to-day activities to ensure legal compliance,

confidentiality and consistency (FMLA, Workers Compensation, ADA,

investigations, terminations, unemployment, etc.)

. Recommend and implement workforce strategies in an effort to gain

efficiencies and proactively handle the cycle of business (constant

downsizing and ramping up).

Benefits Manager for The M/A/R/C Group, Irving, Texas

1999-2003

Provided benefits consultation and support to all employees, as well as,

timely resolution to escalated claims issues.

. Responsible for health and welfare plan, 401(k), Pension and ESPP

administration

. Effectively maintain 401(k) database via Desktop Plan Manager online

with 401(k) Plan Administrator

. Timely coordination of monthly file and fund wiring to ensure

employee contributions and company match were applied to employee's

401(k) accounts to ensure compliance with IRS guidelines.

. Administration of Health and Welfare Benefits, Flexible Spending

Accounts, LTD and AD&D, basic and supplemental life insurance

programs

. Conducted monthly enrollment and weekly orientation to educate new

employees on their benefits to ensure timely enrollment into the

health and welfare plans and retirement plans.

. Developed and implemented an online enrollment administration.

. Ensure all employee's benefits are HIPPA compliant

. Resolution of claims which are escalated by Benefits Coordinator

which resulted in a average 10% savings to employees who had claims

incorrectly processed by benefits provider.

HR/Training Manager for YES! Appliance and Furniture. Dallas, Texas

1998 -1999

Provided human resources support to all employees, as well as, designed and

implemented employee training courses.

. Responsible for all aspects of HR in Dallas/Fort Worth areas, as well

as, Houston, Texas and Georgia markets

. Employee relations, EEOC and unemployment claim response, sexual

harassment and discrimination investigation of claims to ensure

adherence to federal and state laws

. Developed and implemented exit interview process to track attrition

trends

. Administration of health and welfare benefits, worker's compensation

and implementation of 401(k) plan, COBRA administration

. Developed and implemented extensive Management Training Program and

developed IS training for associates on new retail technology

. Conducted weekly new hire training and orientation

. Extensive recruiting via internet, newspaper and in house job fairs

to ensure new stores were properly staffed.

. Effectively field and provide a timely response of employee's

concerns and questions

Eastern Region HR Generalist for Ugly Ducking Corporation. Clearwater,

Florida 1997 - 1998

Implemented Eastern Region HR office, as well as, provided HR support to

all Eastern Region Employees.

. Conducted monthly management seminars, investigations of alleged

sexual harassment and discrimination and EEOC claims

. Investigated and dissolved a theft ring within our Georgia

reconditioning center

. Recruited via internet, job fairs, temp agencies and newspaper

advertisement

. Conducted benefits orientation for my region and coordinated both

open and new hire enrollment

. Advise Management and provide them with information to assist in

daily operations

. Effectively address and timely resolution of employee's questions

and concern

Page 3

HR/Benefits Generalist for The YES! Group, Dallas, Texas

1995 -1997

Provided HR and Benefits support and information to all employees

. Coordination of employee health and welfare benefits including basic

and supplemental life, LTD and worker's compensation

. Contract negotiation via benefits broker

. Timely reconciliation of monthly bills, enrollment changes and aid

employees in claims dispute resolution

. Input of all employee changes into ADP payroll system

. COBRA administration

. Investigate, resolve and provide proper course of action for alleged

discrimination, sexual harassment and employee relations issues.

. Mentor and advise newly promoted Supervisory and Management staff.

HR Generalist for AccuBanc Mortgage, Dallas, Texas

1992 -1995

Provided HR Generalist and project support to the Mortgage Banking

organization

. Coached and consulted management and employees in areas including,

but not limited to, employee relations; compensation/sales

compensation; policies and procedures; organizational planning and

development; workforce restructuring, etc.

. Mentored, trained, developed and managed non-exempt staff.

. Acted as a liaison to Corporate teams (Employee Relations, Legal,

Benefits, Compensation, Staffing) to ensure proactive facilitation

and resolution of manager and employee issues.

. Designed and delivered various people initiatives that were aligned

with the business priorities (Salary planning, incentive planning,

compensation philosophies, etc.)

. Implemented HR Program design, delivery/training to management and

employees in an effort to empower the organization.

. Coached and consulted management and employees in numerous aspects of

human resources.

Education

PHR- Professional Human Resources Certification - SHRM June 2009

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