Customer Service Representative
Resume:
Darryl J Bowie
Westland, MI 48185
Primary Phone: 248-***-****
Email Address:*******************@*****.***
Objective:
My objectives at this time are to focus on providing optimal customer service in conjunction with emphasizing a product(s} that enhance a customer's health, finances, or livelihood.
Employment History:
MINACS/CONSUMERS ENERGY - FARMINGTON, MI
11/2011 – 04/2013 CUSTOMER SERVICE REPRESENTATIVE
Worked as a contractor for Consumers Energy in a call center environment. Assisted customers with payment plans and billing inquires as well as selling products and services.
CHRYSLER FINANCIAL – TROY, MI
09/2006-03/2010 CUSTOMER SERVICE REPRESENTATIVE
Analyzed accounts and provided superior customer service for clients and staff. To enhance and maintain the reputation of Chrysler Financial. Handled collection activities for 80-125 accounts monthly relative to delinquent auto loans. Assisted team members in development of skills and best practices. Negotiations and retention of customers. Educating customers of processes of Chrysler Financial to prevent high risk accounts. Obtaining payments on early stage accounts
TOYS 'R'US - WESTLAND, MI
12/2002 -03/2007 SALES/STOREROOM ASSOCIATE
Pricing and storing merchandise into bays. Perform customer pickups and assist customers with their needs.
TELEGRATION - TROY,MI
4/2005 – 11/2005 IAC(INTERNAL ACCOUNT COORDINATOR).
Selling and servicing SBC customers (potential and retentive) with current telecom products and services. Calling leads, updating contracts, and conducting research on current customer base.
BALLY TOTAL FITNESS - SOUTHFIELD, MI
03/2002 - 11/2002 PROGRAM DIRECTOR
Selling health benefits and plans to clients. Training and educating clients about the value and principles of fitness. Telemarketing and handling concerns for customers.
EDS(ELELECTRONIC DATA SYSTEMS) - SOUTHFIELD, MI
07/1998 - 07/2001 INFORMATION ANALYST
Coded computer programs based on COBOL,JCL, and Easytrieve languages. Completed customer service requests to enhance or modify programs. 24 Hour Oncall responsibility for production support. Knowledgeable in QMS. Proficient in loading software such as Windows 95/98,Visio, and Microsoft Outlook,etc.
EDS(ELECTRONIC DATA SYSTEMS) - FARMINGTON, MI
07/1995 - 07/1998 BUSINESS ANALYST
Subject matter expert in earnings accrued on the GM Credit Card.Troubleshooter for customer problems. Assisted GM local dealers with completion of car sales.
WAYNE STATE UNIVERISTY - DETROIT, MI
06/1991 - 06/1994 PEER COUNSELOR
Mentored minority college students. Taught survival skills to help retain minority students at the University. referred students to appropriate counseling for family and financial issues. Performed clerical duties.
WAYNE STATE UNIVERSITY - DETROIT, MI
09/1993 - 05/1994 TUTOR
Tutored college students in chemistry,biology,and mathematics. Held hourly sessions in a lecture type setting. Open forum for questions and answers held at the end of class.
Education, Licenses and Certificates:
Bachelor of Science
Major: Biology
Wayne State University
Detroit, MI
Certificates and Licenses:
1993 Powerlifting champion 198 lbs., ADFPA, MI
COBOL program completion, Walsh College, MI
Information Analyst program completion, EDS, MI
Bally Total Fitness BFIT, Bally Total Fitness, MI
Skills and Abilities:
In the CIT (Computer Information Technology) area, I have experience in desktop support such as loading software and configuring personal computers. I have experience in working with a variety of windows based programs from working with EDS. I have very strong customer service skills, especially working with people. I am an avid fitness enthusiast. I have been training 10 years in strength conditioning and body sculpting. Based upon my education and lifelong experiences, I am very knowledgeable in the areas of nutrition, exercise, and physical anatomy.
Honors and Activities:
Volunteered for the Junior Achievement Program
Notes and Other Information:
I am very diligent and persistent in my work efforts. I am very productive, and I enjoy challenges. I adapt very quickly to my work environment. In whatever I do, I want to contribute to a person's well being, both physically and mentally. I am sensitive to the needs of others.
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