Customer Service Sales

Kevin E. Williams

**** ** ***** ******, ***** Gardens FL 33055

Primary Contact: 917-***-**** Email: *******@*****.***

Objective

To obtain a position in which I can utilize my professional business skills on a career path.

Work Experience

Gold Rose Realty– North Miami Beach, FL- 02/2011 to Present

• Administrative Assistant /Sales Associate: Represent buyers or sellers in real

property transactions, Present purchase offers, prepare documents such as

contracts, purchase agreements, and closing statements; Record keep files; Setup

appointment and show properties of interest to our clients; maintain calendar for

deadlines and appointments, etc…

International Vapor Group– Miami Lakes, FL- 01/2013 to 03/2014

• Account Manager/Sales Associate: Manage existing customer accounts for our

Home Delivery Program, Responsible for acquiring new business by reaching

out to leads via telephone and email, Upsell existing customers, Assist customers

with answering questions pertaining to their account as well as answer general

questions on using or product and process sales orders, etc…

At&t- Miami Gardens, FL- 01/2011 to 07/2012

• Premises Technician: Install, Maintain and Repair At&t Networks; Run various

test to ensure circuits are flowing without fault; Provide excellent customer

service, inform and educate customers on purchased products and possible future

products, etc

Sprint– West Palm Beach, FL- 06/13/2007 to 08/04/2009

• Sales Rep/Equipment Specialist Representative: Met and exceeded sales

quotas; Provided assistance on educating customers on product knowledge;

Handled account maintenance; Processed order and replacement transactions;

Met quotas for CSAT (customer service ratings)

The Home Depot– Gaithersburg, MD- 11/2002 to 11/2004

• Special Service/Manufacture Representative: Coordinated with vendors to

process special orders; Provided follow up calls with customers and vendors for

accurate transactions and customer satisfaction; Trained sales associates on

special service operations; Assisted HR on specific assignments; Scheduled shifts

for Special Service Department.

Institutional Shareholder Services– Rockville, MD- 02/2001 to 05/2002

Admin Assistant/Account Manager: Opened and managed client shareholder

accounts; Prepared quarterly and annual vote summary reports; Resolved rejected

ballot issues; Reconciled unresolved accounts; Coordinated with analyst to

accurately handle vote instruction by meeting deadlines; Built client and point of

contact rapport for precise communication.

Education

Montgomery College- Rockville, MD- 2003 to 2004

• Business/Accounting Major

• 3.2 GPA

Queen College- Queens, NY- 1999 to 2001

• Student Vice President of English Dept.

• Student Athlete- Mens Basketball

• Certificate of Honorable Mention

Skills

Windows XP: Microsoft Word, Excel, PowerPoint and Outlook. I possess very

good written and verbal presentation skills, strong leadership qualities, great

communication skills and I am extremely reliable.

References available upon request

Contact this candidate