Customer Service

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ROSELYN A. MINA

Address: San Roque, Barangay Pusok, Lapu-Lapu City

Contact Number: 092********

E-mail address: **************@*****.*** Birth date:

August 16, 1993

Citizenship: Filipino Sex: Female

Status: Single Age: 21

OBJECTIVE: Getting home based online job.

EDUCATIONAL BACKGROUND: College Graduate

Degree: Bachelor of Science in Business Administration

Specialization: Management Accounting

School: University of Cebu Lapu-Lapu and Mandaue

Graduate Date: March 20, 2013

Academics: Scholar with 75% discount for graduating class

Salutatorian in High School

SKILLS:

. Good English/Tagalog communication skills, Knowledge of basic computer

operations, Microsoft Word, Microsoft Excel, Customer Service, E-mail

handling, Work fast, Fast typing speed, Researching, Encoding.

WORK EXPERIENCES:

Company Name: Kudo Support, Inc.

2nd Street, Cor. 3rd Avenue, MEPZ 1

Lapu-Lapu City, Cebu, Philippines 6015

Years of Service: 1 Year

Responsibilities:

. Sales E-mail Processor (April 16, 2013-October 21, 2013)-Processing

customers refund request, canceling orders upon request, adding items

in the order upon request, updating customers' delivery address;

provided they answered customers security questions correctly,

providing basic technical issue concerns, providing answers to product

inquiries.

o Making online test order and test calls every 30 minutes to make sure

our system is working fine.

o Sending reports to our engineers in Florida if CSR is down or Live

Person not working, and calling them to follow-up.

Achievements: "Perfect Attendance Award" for having an exemplary

performance having the perfect attendance record for the year 2012-2013.

CHARACTER REFERENCES:

available upon request

ROSELYN A. MINA

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