Front Office Receptionist
Resume:
VILLALOBOS, LEAH C.
City Address: ****-** Lapurisima St. Pedro Gil, Paco Manila, Phillippines
Contact #: (63-915-***-****
Email Address: *********@*****.***
CAREER OBJECTIVE:
To build a long-term career in my profession with opportunities for career
growth and enhance my professional skills in a dynamic and stable
workplace.
EDUCATIONAL BACKGROUND:
COLLEGE (SY 2008-2012) LYCEUM OF THE PHILIPPINES
UNIVERSITY MANILA,
Muralla St.
Intramuros, Manila Philippines
Bachelor of Science in Hotel and Restaurant Management
with Cruiseline Specialization.
SECONDARY (SY 2004-2008) ST. MARY'S EDUCATIONAL INSTITUTE
Illustre
Avenue, Lemery Batangas Philippines
WORK EXPERIENCE:
JANUARY 2013-PRESENT TRADERS HOTEL MANILA PHILIPPINES
BY
SHANGRILA HOTELS
3001
Roxas Boulevard, Pasay City Manila Philippines
Front
Office Associate / Team Leader
. Handle guest check-ins and check-outs
appropriately.
. Supervise the Front Desk during the whole
shift.
. Operate hotel switchboard, take calls and
provide information and transfer calls
. Manage accurate accounting of all rooms.
. Take reservations over the telephone, through
emails and in person.
. Knowledgeable in using Micros Opera and Super
Console.
. Answer queries regarding the hotel's
services, charges, dining facilities, sports
facilities and travel directions
. Refer guests to appropriate departments to
resolve complaints or provide suggestions.
. Compute bills and take payments.
. Provide guests with directions around the
hotel.
. Contact housekeeping and maintenance
departments when a problem is reported.
. Explain appropriate use of keys and ensure
that guests are satisfied with the rooms
allotted to them.
. Balance cash at the end of the shift and
generate accounting reports for the benefit
of the next shift.
VIP Traders Club Lounge Attendant
. Handling all the VIP guest request and
concerned.
. To have knowledge of hotel/restaurant
promotions/opening hours/services offered.
. Picking up all food items for
breakfast/afternoon cocktail/midnight snack
from the kitchen.
. Performing the set up for breakfast/cocktail
hours/midnight snack.
. Monitoring and recording of guests who enter
and utilize the Lounge.
. Assisting the guest at their tables and
offering them drinks.
. Sale of drinks and food outside of the
cocktail hours to maximize departmental
revenue.
. Taking good care of the guest and being sure
to maintain the cleanliness of their table.
. Staff responsibilities include washing of
cutleries, glasses and plates/cups.
. Responsible for breaking down of the buffets
in the cold kitchen area.
MARCH 2012-JULY 2012 CITY GARDEN HOTEL MAKATI
Makati
Avenue, Kalayaan Corner, Makati City Philippines
Front Office Telephone Operator/Room Reservation Officer
. Answers/ Transfer internal and external calls
using PABX and SUPERCONSSOLE telephone.
. Handles Guest Inquiries and Booking Room
Reservation through telephone calls.
. Hands-on using Micros Opera System.
. Attending guest's office needs/special
requests/Reserving Travel Bookings.
OCTOBER - FEB. 2011 UCC VIENNA CAF'E by Blue
Mountain Coffee Ventures
3rd
Floor, Greenbelt 5 Branch, Makati City Philippines
CUSTOMER
SERVICE SPECIALIST/COUNTER SPECIALIST
. Sales product through verbal and telephone.
. Handles individual order taking and serving
of food.
. Performing table set up.
. Prepare monthly inventory, cashiering &
monthly sales report.
. Knowledgeable in using POS System.
APRIL - AUG. 2011 MAGSAYSAY INS. OF
HOSPITALITY & CULINARY ARTS
Times
Plaza Building, U.N Taft Avenue, Ermita Manila Philippines
CAREER &
PLACEMENT OFFICER (On the Job Training)
TRAINING AND SEMINARS:
. Hotel Front Office Upselling Program and Techniques.
October 2013 at Traders Hotel Manila Philippines.
. SOLAS TRAINING "Basic Safety Course with Personal Safety and Social
Responsibility"
April 7-18 at Magsaysay Training Center, U.N Ave. Corner
Taft Ave. Ermita Manila.
. Interview and Hiring Simulations "No More Sweaty Palms"
February 27, 2011 held at Italianni's Eton Centris Walla. Quezon,
City.
EXTRA CURRICULAR ACTIVITIES:
2010-2011 EVENT HEAD
DOCUMENTARY ORGANIZER
LPU CITHM
Annual Festival
2010-2011 LYCEUM OF THE
PHILIPPINES UNIVERSITY
Student
Assistant
2008-2010 LEAGUE OF CRUISE
LINE STUDENTS
Member
PERSONAL BACKGROUND:
Date of Birth : January 09, 1992
Age : 22 years old
Height : 5'2
Weight : 58
kg
Citizenship : Filipino
Civil Status : Single
Language/Dialect Spoken : Tagalog and
English
REFERENCES:
Ms. Diana Sylvester
Traders Hotel Manila
Front Office Manager
Contact # : +639*********
Ms. Ria Amparado
Traders Hotel Manila
Duty Manager
Contact # : +639*********
Mr. Ronjex Banega
Traders Hotel Manila
Front Office Supervisor
Contact #: +639*********
Ms.Kate Maningding
Magsaysay Ins. Of Hospitality & Culinary Arts (MIHCA)
Career & Placement Officer (OJT Supervisor)
Contact this candidate