JOSEPH MARCK E. REYES
MOBILE NO. +639*********
HOME PHONE: +632-*******
EMAIL ADDRESS: ***********@*****.***
CAREER OBJECTIVE
To be able to work for a prestigious company, where my qualifications
and abilities are
recognized and utilized in such a way that improvement of my skills is
assured.
SKILLS
. Manage to use different sites for internet
. Ability to work independently as well as working with teams
. Well- experienced and proficient in the use of computer software such
as:
o Microsoft Office (Outlook, Word, Excel, Powerpoint)
o Linux
o Adobe Photoshop and Illustrator
o Adobe Dreamweaver
o Adobe Flash
o SAP
o Oracle
o CISCO Networking Inc.
o MSA
. Customer -oriented and well-trained on telephone protocols
. Proficient in English (spoken and written)
WORK EXPERIENCE
Customer Service Representative (Contract position)
SITEL Philippines (October 2013 to January 2014)
Responsibilities:
. Took inbound calls for the online shop of one of the largest retail
department stores in the US
. Handled customers' queries on products sold online
. Handled calls on product orders and process order entry
. Assisted customers on concerns on products bought online such us
providing assistance on product codes, promotion codes, product
search.
. Resolved customer issues on order recovery such as late deliveries,
reshipment and/or cancellation of products bought online, price
adjustments of products on sale
EDUCATIONAL ATTAINMENT
A. Education
College FEU-East Asia College, Sampaloc Manila
Course Taken Bachelor of Science in Information Technology with
specialization in Web Application Development
Year 2010-2013
College FEU-East Asia College, Sampaloc Manila
Course Taken Bachelor of Science in Electronics and Communications
Engineering
Year 2005-2008
Secondary Siena College Taytay Rizal
Year Graduated 2005
B. Honors/Awards/Certifications Received
. Certificate in Cisco Exploration 1 (Network Fundamentals)
. Certificate in Cisco Exploration 2 (Routing Protocols)
. Certificate in Cisco Exploration 3 (Switching)
C. Seminars/Trainings Attended
. Windows 8/ Xbox Kinect Seminar, FEU-East Asia College, Seminar Room,
2012
. Electronix Seminar for ECE students, FEU-East Asia College, Seminar
Room, 2008
PERSONAL DATA
Date of Birth September 8, 1988
Civil Status Single
Nationality Filipino
Religion Catholic
Sex Male
CHARACTER REFERENCE: Upon Request
I hereby declare that the foregoing statements are true and correct to
the best of my
knowledge and I agree that any misstatement as to these facts will
constitute grounds
for immediate denial of my application.
JOSEPH MARCK E. REYES