Customer Service Representative

JOSEPH MARCK E. REYES

MOBILE NO. +639*********

HOME PHONE: +632-*******

EMAIL ADDRESS: ***********@*****.***

CAREER OBJECTIVE

To be able to work for a prestigious company, where my qualifications

and abilities are

recognized and utilized in such a way that improvement of my skills is

assured.

SKILLS

. Manage to use different sites for internet

. Ability to work independently as well as working with teams

. Well- experienced and proficient in the use of computer software such

as:

o Microsoft Office (Outlook, Word, Excel, Powerpoint)

o Linux

o Adobe Photoshop and Illustrator

o Adobe Dreamweaver

o Adobe Flash

o SAP

o Oracle

o CISCO Networking Inc.

o MSA

. Customer -oriented and well-trained on telephone protocols

. Proficient in English (spoken and written)

WORK EXPERIENCE

Customer Service Representative (Contract position)

SITEL Philippines (October 2013 to January 2014)

Responsibilities:

. Took inbound calls for the online shop of one of the largest retail

department stores in the US

. Handled customers' queries on products sold online

. Handled calls on product orders and process order entry

. Assisted customers on concerns on products bought online such us

providing assistance on product codes, promotion codes, product

search.

. Resolved customer issues on order recovery such as late deliveries,

reshipment and/or cancellation of products bought online, price

adjustments of products on sale

EDUCATIONAL ATTAINMENT

A. Education

College FEU-East Asia College, Sampaloc Manila

Course Taken Bachelor of Science in Information Technology with

specialization in Web Application Development

Year 2010-2013

College FEU-East Asia College, Sampaloc Manila

Course Taken Bachelor of Science in Electronics and Communications

Engineering

Year 2005-2008

Secondary Siena College Taytay Rizal

Year Graduated 2005

B. Honors/Awards/Certifications Received

. Certificate in Cisco Exploration 1 (Network Fundamentals)

. Certificate in Cisco Exploration 2 (Routing Protocols)

. Certificate in Cisco Exploration 3 (Switching)

C. Seminars/Trainings Attended

. Windows 8/ Xbox Kinect Seminar, FEU-East Asia College, Seminar Room,

2012

. Electronix Seminar for ECE students, FEU-East Asia College, Seminar

Room, 2008

PERSONAL DATA

Date of Birth September 8, 1988

Civil Status Single

Nationality Filipino

Religion Catholic

Sex Male

CHARACTER REFERENCE: Upon Request

I hereby declare that the foregoing statements are true and correct to

the best of my

knowledge and I agree that any misstatement as to these facts will

constitute grounds

for immediate denial of my application.

JOSEPH MARCK E. REYES

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