Technical Support

TIMOTHY SMITH

Address: *** *********, *** *******, ******** Pines, Florida 33026

Phone: 954-***-****

Email: *******.********@*****.***

Areas of Focus: Program Development ~ Technical Account Support and Management

QUALIFICATIONS PROFILE

Performance-focused, tenacious, and motivated professional with comprehensive experience in the technical field. Equipped with

outstanding proficiency with software applications and programs. Accustomed to working with clients while ensuring their needs,

standards, and satisfaction are all met. Recognized for unparalleled work ethic and organizational aptitudes to efficiently

manage tasks and priorities under diverse corporations. Armed with keen attention to detail along with unswerving commitment to

the highest standards of professional and personal service.

TECHNICAL ACUMEN

Systems Windows OS 9X/NT/2000/XP/7/2003/2008

Databases SQL 2000/2005/2008 and 2008R2/2012

Languages C#, ASP.NET, SQL, Business Objects Crystal Reports, FoxPro

Software Microsoft Office Applications (Access, Excel, OneNote, Visio, PowerPoint, and Word)

PROFESSIONAL EXPERIENCE

CAMPUS MANAGEMENT CORPORATION - BOCA RATON, FL

.NET DEVELOPER, Integration Services 2012–2014

- Held full accountability in rendering development support with customer escalations and issues resolution; as well as in

prioritizing and scheduling assignments to meet deadlines and goals.

- Maintain regular coordination with business analyst and solution architect to efficiently understand software

requirements; develop design documentation based on software requirements; and generate estimates for custom integration work

for clients.

- Took charge of developing solutions on .Net platform and ensuring the quality of the development deliverables.

- Guaranteed that all requirements and specifications of customers and the Integration Development Group are met in a

timely fashion.

- Designed new functionality on existing software products to meet customer needs.

TECHNICAL ACCOUNT MANAGER 2011–2012

- Leveraged industry expertise in overseeing the technical needs for Bridgepoint Education that included:

- Performance tuning and optimization of CampusVue student database indexes and stored procedures as necessary.

- Design and deployment of clean-up scripts for related issues experienced.

- Development of custom solutions or workarounds to overcome current defects in the current version of the CampusVue

software.

- Resolution of clients’ problems by debugging SQL server stored procedures, Visual Basic 6 code, and Visual C# code.

- Made substantial contributions to various CampusVue student projects such as administering billing method change wherein

student account and academic records were reconfigured; providing support to students on the project implementation within the

payment card industry; and integrating Vertex; and managing E-Stipend processing.

- Handled the review and optimization of custom Crystal Reports.

- Worked in partnership with business systems analyst in providing assistance to CampusVue students for their gap analysis

of current custom solutions and upgrades.

- Took part with Development Escalation meetings to discuss and provide technical insight on submitted issues.

DATA SERVICES BUSINESS ANALYST 2005–2011

- Closely monitored resources to guarantee the accuracy of data conversion from the legacy software Class to the new

student management system software CampusVue Student.

- Held full accountability in troubleshooting and modifying Visual FoxPro program errors found during the conversion

process; as well as in writing post-conversion SQL scripts to correct data issues identified after go live using TSQL commands.

- Systematically led the analysis and development of discovery documents for the third-party data conversion projects.

LEVEL II TECHNICAL SUPPORT ANALYST 2003–2005

- Took charge of diagnosing program-related software problems while also debugging Visual Basic 6 code as needed to verify

software defects.

- Exemplified superior talents in creating SQL scripts for data clean-up on data conversions; as well as in responding to

software and data entry-related errors from 500-student campuses to enterprise-level multi-campuses.

- Collaborated with Level I technical support in responding to technical issues and finding solutions to problems

EARLIER CAREER

CAMPUS MANAGEMENT CORPORATION - BOCA RATON, FL

LEVEL I TECHNICAL SUPPORT ANALYST

AVIATION SALES KELLSTROM INDUSTRIES - MIRAMAR, FL

ACCOUNT EXECUTIVE BUSINESS SYSTEM ANALYST REPAIR ADMINISTRATOR

FINE AIRLINES, INC. - MIAMI, FL

SUPERVISOR OF SHIPPING AND RECEIVING

EDUCATION

ASSOCIATE OF SCIENCE IN COMPUTER INFORMATION TECHNOLOGY

WITH CONCENTRATION IN SOFTWARE PROGRAMMING

University of Phoenix Phoenix, AZ

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