Manager Customer Service

~ Quality/Plant Manager ~

Qualifications Profile

Accomplished, multi-faceted, and motivated professional, with extensive

experience in plant and program management; lean manufacturing; facilities

operations; and quality systems administration

Adept in value stream, 3P events organization, and employee development.

Experienced in streamlining operations while effectively developing and

leading a cross-functional team, ensuring the achievement of productivity

targets in a well-organized manner. Skilled at overseeing work to optimize

and improve productivity and maximize bottom-line results. Technically

proficient with Microsoft Office Suite and ERP systems.

Professional Experience

Barnes Aerospace

Division/Plant Manager Phoenix, AZ ( 2012-2014

< Rendered oversight to the entire operations, including engineering,

quality, manufacturing, human resources, safety, purchasing, lean

manufacturing, and accounting

< Supervised the daily functions of the plant, including staffing, customer

service, on-time delivery, quality of products, and contract negotiation

< Monitored the performance of 95 employees to ensure completion of their

assigned tasks

< Oversaw the profit and loss of the plant with $22M annual sales

< Fostered and maintained excellent customer relations within the entire

plant

< Took charge of preparing and complying with the budget as well as ensured

adherence to safety, quality, on-time delivery, and efficiency goals

< Presented the performance objectives and results to the president of

aerospace

Career Accomplishments:

V Played an integral role in improving the customer service quality by

95% along with the on-time delivery by 65%

V Achieved 55% increase on the plant's profitability by effectively

using Six Sigma and lean tools

V Exhibited exceptional skills in obtaining several lean and Six Sigma

improvements

V Gained acknowledgment as the Employee of the Year and was included in

the high potential list

Value Stream Manager Phoenix, AZ ( 2012

< Spearheaded the manufacturing of landing gear for the 787 and A380

aircraft as well as the machining and assembly of Honeywell starter

motors for the Honeywell engines

Career Accomplishments:

V Successfully fixed the broken manufacturing system as well as

implemented lean manufacturing in the Phoenix Division

V Acquired promotion as the division/plant manager through achievement

of on-time delivery and quality improvements

Value Stream Manager Ogden, UT ( 2008-2012

< Manufactured the titanium sheet metal details and assemblies for General

Electric engines

< Administered the operations of the Weld; Assembly; Shipping And

Receiving; Process Cleaning Line; and Heat Treating departments, which

also included staffing, scheduling, quality, and safety of the operation

< Directly interacted with the customers regarding products and quickly

responded to and resolved all concerns

< Guided and supervised 200 employees to guarantee completion of all their

assigned tasks

Career Accomplishments:

V Led the team in achieving 100% quality ratings with all customers as

well as 95% on-time delivery

V Displayed efficiency in enabling reducing 2% on scrap sales which was

considered world class

V Brought major contribution toward the company's and value stream's

achievement of the Silver Shingo Award

V Earned recognition as the Designated Supplier Quality Representative

(DSQR) of the Year

Quality Manager Ogden, UT ( 2006-2012

< Provided supervision to the quality system, including National Aerospace

and Defense Contractors Accreditation Program (NADCAP) certifications for

welding; nonconventional machining, cleaning, and etching of titanium;

metallurgical lab; heat treating; and non-destructive testing and brazing

< Guaranteed compliance of the quality system with ISO 9000 and AS 9100

requirements

< Worked in collaboration with the Federal Aviation Administration (FAA) on

certifications of product delivered directly to France

< Managed and assisted four quality engineers and seven inspection

employees as well as the metallurgical laboratory and two laboratory

employees

Career Accomplishments:

V Demonstrated success in obtaining 100% quality rating with all 10

major customers

V Accomplished assignment as the program manager for a multimillion-

dollar government program, subsequently attaining 100% on-time and 25%

under budget completion

Earlier Career

Metalcraft Technologies Cedar City, UT

Vice President Operations

McDonnell Douglas, Salt Lake City, UT

Business Unit Manager

Education

Degree/Coursework in Business ( University of Phoenix, online

Degree/Coursework ( McDonnell Douglas Management School, Long Beach, CA

Professional Development

Certifications:

Black Belt in Six Sigma General Electric Engines Certified ( 2005

Lean Manufacturing Goodrich Aerospace Certified ( 2007

Training:

Value Stream Mapping Training Taguchi Design of Experiments

Management Training (Barnes Group) Leadership Training (Barnes Aerospace)

Affiliation

Member ( Weber County Manufacturing Society

Activities

Volunteer Teacher ( Salt Lake Community College

Volunteer Ethics Committee ( University of Phoenix

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