Sales Customer Service

David LaChapelle

**** **** ****** ***** - ** Petersburg, FL 33712 727-***-**** *****.**********.*@*****.***

QAULIFICATIONS & ACCOMPLISHMENTS

• Proven experience in business to business sales, account management, and technical support

• Increased revenue 30% by expanding services to existing accounts

• Provided superior customer service resulting in 50% more return business from existing accounts

• Generated $1.5M in new account revenue in 2 years

• Comfortable and confident communicating with key decision makers

• Experienced in multi-tasking and delivering quality service within tight timeline

• Skilled at problem solving and resolving disputes

• Independent and driven to succeed

EXPERIENCE

American Products Inc.

Retail Account Manager (06/2011 – Present)

• Deliver quality products in a condensed time frame at retail and commercial point of sale to enhance the client’s

brand image nationwide

• Generate sales by linking client’s needs to product and services offered.

• Communicate with contractors and installers to meet client’s goals.

• Translate field data into client deliverables and manage project

• Design custom products to meet client needs.

Custom Components

Direction of Engineering (03/2010 – 06/2011)

• Applied sound engineering practices to design and manufacture architectural engineered products.

• Provided turn-key solutions to customers searching for custom products not available on the market.

• Responsibilities: design, engineering calculations, manufacturing, delivery scheduling, project specific

installation instructions, and technical assistance.

Florida Glass of Tampa Bay

Senior Project Manager (07/2007-09/2009)

• Managed large union commercial glazing subcontracts ranging from $200,000 to $2.5M

• Responsibilities: material estimating, sales, subcontract negotiation, procurement, shop drawings, fabrication

drawings, scheduling, mobilization of materials and crews, AIA billings, final payment negotiation

Florida Glass of Tampa Bay

Director of Sales and Preconstruction (02/2002 – 07/2007)

• Sustained 50% year-over-year increase in gross annual sales for five years

• Opened new relationships that contributed to company growth in the commercial glazing

industry

• Responsibilities: Key team member working with prospective clients to close new business,

conducted technical presentations for general contractors and architects, negotiated terms and conditions

of glazing subcontracts and modified contract terms to limit liability.

EDUCATION, CERTIFICATIONS

University of Florida - BS, Civil (Structural) Engineering

SKILLS

• Sales, contract negotiations, technical support, creative solutions, account management, project management,

manufacturing, retail, construction, standard operating procedures, Microsoft, Word, Excel, Outlook, AutoCAD,

Access Database, business to business sales, medical construction, integrity, trustworthy, creative

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