Customer Service Representative
Resume:
West Palm Beach, FL
***********@*****.***
Careynard Julien
EXPERIENCE
Customer Service Representative, Seacrest Services Apr 2013 – Current
• Answered inbound calls from residents to provide information
on company services and products for over 60 communities
• Listened attentively to residents to solve problems creatively, with
tact and diplomacy
• Provided administrative support to managers and internal
departments with weekly status reports
• Generated, followed up, and closed out work orders with four
internal departments
• Verbally translated company procedures and benefits to
employees in need
Attendant, Seacrest Services Oct 2012 – Apr 2013
• Verified, updated, and filed resident and account data for 17 villages
• Answered inbound calls from residents on community operations
and recreational facility information
• Created and customized data filing and entry documents
• Recorded all tasks and activities
Commercial Parts Specialist, Advanced Auto Parts July 2012 – Apr 2013
• Worked closely with Commercial Manager in handling invoices,
account management, cash handling, and processing returns
• Delivered auto parts and marketing material to commercial customers
daily
• Established and maintained rapport with commercial customers
• Led monthly commercial and retail parts specials sales
• Recorded all tasks and activities
Admissions Counselor, Mavericks High June 2011 – Feb 2012
• Enrolled over 400 students in two months
• Established and relationships with local businesses, schools, and
churches to build positive community relations
• Promoted the school through television and radio advertisements
• Advised guardians and prospective students about the admissions
process and procedures
• Created admissions, orientation, and school filing forms and
documents
• Administered student orientations as needed throughout the
school year
• Coordinated, administered, and supervised event planning for monthly
activities and extra-curricular school events
SKILLS
• Bilingual - Fluent in English and Creole
• Computer Skills - Proficient in Microsoft (Excel, Word, & MS Outlook) and Macintosh
• Strong verbal, oral, and written communication skills with ability to multitask
• Cash Sales - Handled and balanced register of more than $1000 in cash sales daily
LEADERSHIP
Palm Beach Atlantic University Praise Choir Sept 2010 - Sept 2012
• Director
Liberty Student Marketing Association Sept 2010 - May 2010
• Communications and Promotions Officer
Liberty Peer Mentor Feb 2009 - May 2010
• Mentor to five college students
REFERENCES Available upon request
1307 Scottsdale Road E
West Palm Beach, FL
***********@*****.***
Careynard Julien
EDUCATION
Liberty University - May 2010 Lynchburg, VA
B.S. in Business, Specialization: Marketing Research
Honors: Phi Theta Kappa Honor Society, National Dean’s List,
Liberty University Undergraduate Dean’s List
REFERENCES Available upon request
Contact this candidate