Customer Service Sales Representative

WENDY A SCHOPP

** ****** *****, ******* ****, IL 60014

H: 815-***-**** *******@*******.*** C: 815-***-****

SUMMARY OF QUALIFICATIONS:

. Accounting / Finance and Office Administrative skills including

Purchasing, Vendor Management, Collections, Billing, AP/AR, and

Clerical, Administrative and Customer Service experience with 20+

years of career growth gained in high-volume / low-margin

manufacturing - distribution sectors supporting high profile customers

and working under deadline pressure.

. Microsoft Office; Word, Excel, Outlook, Explorer proficiency plus

Business Systems to manage production inventories, cost-control,

billing including Primac (custom software) Nastech, Quicken and

process-wires to Banks and Bank Website transactions

. Highly organized and detail-oriented with proven versatility and

ability to manage multiple priorities and tasks combined with positive

and effective leadership, communications and interpersonal skills

EXPERIENCE:

SHAW INDUSTRIES INC.-Galvin Street, Elgin IL- Started 10/01/2013

-08/08/2014 (Flooring)

Responsibilities are:

Customer Service-Handling and servicing customers with orders, shipments

and pickups. Greeting customers and answering all phone calls and emails

related to orders. Inventory control and reporting of all returns to

Corporate Headquarters in Dalton GA.

HESS PRINT SOLUTIONS, Woodstock, IL 1988 to 08/2013 (Business Sale /

Division Closure)

A 500+ employees / $70MM Sales (at peak) commercial printing plant and

division of a large, multi-site provider of catalogs, books, publications

and educational printed products - The company was recently acquired by

Ohio-based Bang Printing and this division was closed / merged with Bang's

other facilities.

Specialist - Accounts Payable -Customer Service 1995- 2013

. Key and contributing member of the finance team providing Accounts

Payable / Billing skills leadership and administrative skills plus

reporting and technical and functional support.

. Led, trained and directed a team of AP staff and provided support and

assistance in the monthly, quarterly and annual financial closing

processes including preparing journal entries for month end closing

and distributing and explaining the financial package

Office Administration and Accounts Payable 1988-1995

. Prepared cash projections, accounts receivables, account payables,

including coordinating Accounting Department and preparing cash

reports directly to the Controller and VP Finance

. Coordinated new vendors (1400), set-up credit terms, processed vendor

account operations.

. Directed office administration including: administrative support,

operations, financial reports, payroll, purchasing, accounts

receivables/payables, reception and customer support.

. Coded & inputted General Ledger numbers into Primac System (Nastech)

and assigned voucher numbers to each invoice (1200 a week). ERP,

Excel, Word.

. Coordinated / Analyzed / Problem-solved discrepancies with invoices

.Outlook

. Processed and coordinated all checks thru Primac, recorded into

Quicken, recorded LBX's and mail deposits to obtain daily balances;

including processing all wires and ACH's.

. Arranged daily bank payments and line of credit and balance transfers

thru a web link.

. Coordinated bank audits, providing invoices, purchase orders,

cancelled checks, and receivers, as needed for auditors.

. Processed sales representative's expense accounts (30 reps) verifying

totals, backups and process checks for each representative and mail

their checks. Quicken.

Wendy Schopp H: 815-***-**** *******@*******.*** C: 815-***-****

KAR PRODUCTS, INC. previously Fastener Distributor, Des Plaines, IL 1980 to

1988

A full service distributor of maintenance, repair and operating (MRO)

supplies to industrial, construction, transportation and other markets -

Now owned by Barnes Group, Inc.

Accounting Department / Customer Service

. Handled accounts payables/receivables, credit and collections.

. Processed application of payments and paid all invoices.

. Directed collection calls and legal collection with small claim courts

and collection agencies.

EDUCATION & TRAINING:

. William A. Rainey Harper College, Hoffman Estates, IL - Completed

various college courses

. Graduate / Diploma: High School

. Account Payable (Streamlining), Rockford, IL

. Account Receivables, Rockford, IL

. Credit Collection

. Process training including Accounting plus Presentation Skills,

Project Management and Customer Needs and Communications, Team

Building, Planning, and Conflict Resolution.

. Business Code of Conduct and Professional Ethics training.

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