Customer Service Representative
Resume:
Tynisha Lockman
Philadelphia, Pa 19142
Objective: To secure a challenging and rewarding position that will utilize my skills and allow for
Growth and development in the Clerical field.
Skills: Proficient in Microsoft, Word, Outlook, and Excel
Skilled in interpersonal relations with excellent telephone etiquette
Experienced in a variety of office settings and equipment
Strong organizational, problem solving, customer service and communication skills
Experience: Hikema Peterson’s Daycare Philadelphia, PA
Childcare Worker 10/12-09/13
• Observe and monitored children’s activities
• Kept records on individual children, including daily observations and information
about activities, meals served, and medications administered
• Instructed children in health and personal habits such as eating, resting, and toilet
habits
• Read to children, and taught them simple colors, drawing, alphabet, and numbers
• Assisted in preparing food and serving meals
JEVS/Orleans Technical Institute
Philadelphia, PA
Receptionist/Student Records Data Clerk 09/07-04/11
• Meet, greet and directed guests to appropriate departments
• Answered incoming calls and forward to specified individuals
• Sort and distributed incoming and outgoing mail
• Typed student’s resumes and letters
• Provided clerical support including data entry
• Performed Customer Service
• Responsible for the upkeep of the receptionist area
• Recorded attendance
• Processed weekly sign-in sheets
• Prepared attendance and progress books for incoming classes
• Prepared monthly invoices/reports
JEVS/Orleans Technical Institute
Philadelphia, PA
ClerkII/Admission Secretary 10/06-09/07
• Organized and maintained student files
• Administered entrance exam to prospective students
• Scheduled appointments for testing and tours
• Answered phones in a courteous manner
• Recorded attendance
• Input new student info into the campusVue computerized database
• Prepared school information packets and mailed to new leads
• Assisted in other clerical duties as assigned
MCS Management Services Philadelphia, PA
Customer Service Representative 06/01-10/06
• Prepared legal papers and correspondence of legal nature
• Purchased and maintained office supplies
• Sorted incoming mail for distribution and dispatched outgoing mail and hand
deliveries
• Prepared invoices for outside courier monthly bill
• Operated office equipment, such as fax, copy, mail, fed-ex and ups machines
• Resolved customer Complaints
• Handled multi-line switchboard
Education:
St. Maria Goretti High School Philadelphia, PA
Diploma Received 06/1994
References Available upon Request
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