Project Manager Customer Service

Brighton Ncube

Part-time Elections Supervisor San Bernardino County Elections office - DNI - Center

Menifee, CA

******@***.***

• MA, MPA and MBA graduate with strong base in administrative related concepts and practices,

including policy analysis, healthcare administration of six medical clinics, HIV/AIDS prevention, Substance

abuse prevention, Case management, managing for results, working with people with physical or mental

disabilities, fundraising, applied research, strategic planning, results-based budgeting, management diversity,

investments, financial analysis and information management.

• Project evaluations involving developing qualitative and quantitative indicators, process and outcomes

evaluation, developing logic models, doing fidelity checks and using different data gathering techniques.

• Strong international experience having worked in ten countries in Southern Africa and in Europe.

• Skilled national security or intelligence analyst with expertise in using Analyst Notebook software, intelligence

forecasting, gathering, research and international relations.

• Skilled in offering organizations technical assistance or capacity building.

• Strong skills in marketing management, developing marketing plans, market research, service marketing and

sales promotions

• Skilled in managing multiple tasks and meeting deadlines within fast paced environments.

• Strong financial background able to analyze financial statements using excel, develop financial strategies,

budgets, analyze risks and return, Net present value, financial ratios, financial controls and international finance

strategies e.g. foreign currency risks and exchanges.

• Effective communicator and l can use spreadsheets, statistical analysis software like SPSS, Word, Excel,

Power-point and Internet applications.

• Excellent interpersonal and customer service skills and able to communicate at all levels within an

organization (team-player).

• Willing to relocate and travel.

WORK EXPERIENCE

Part-time Elections Supervisor San Bernardino County Elections office

DNI - Center - 2008 to Present

for Intelligence Analysis)

• Part-time Elections Supervisor San Bernardino County Elections office 2008 - to date.

Project Director

Riverside-San Bernardino County Indian Health Inc - Banning, CA - March 2005 to Present

Responsible for staff supervision, managing federal grants, Healthcare administration of six clinics and three

outreach facilities. Financial management. Strategic planning. Compliance with meaningful use, Productivity

assessment, review of billing and received revenues, EHR monitoring with IT department, overseas managed

care, attends and presents at Federal conferences, write reports quarterly for the board of directors. Prepares

organization for the new healthcare law (Affordable care act). Manages sub-contracts doing research for

organization from University of California Los Angeles (UCLA) and Loma Linda University. Works with

OMB and ensures all federal reporting requirements are met and SF 245s are submitted on time with all

expenditures for the reporting period included. Develops and negotiates contracts. Prepare and write reports,

grant proposals. Manages all prevention programs within the organization which includes substance abuse

prevention, domestic violence, teen pregnancy, healthy relationships etc. Operations research, Capacity

building and social marketing the organization. Manages partnerships with other agencies and presents at

conferences. Responsible for staff recruitment, appraisals, motivation, reflective supervision, training etc.

Manage project budget, analyze variance and plan accordingly to achieve organizational goals. Program

planning, monitoring and management. Program model development, continuous quality improvement,

organizational strategic planning.

Accomplishments: I have managed to start a Substance abuse prevention project that will cover ten

reservations at a cost of $2, 5 million. I have created 29 jobs. I have managed to generate $15 million for

the organization between 10/2005 - 9/2012 fiscal years. L spearheaded the development of a corporate

website, operational policies and quality standards including strategic plans for the last five years. I introduced

new technology to be used for electronic health records, tele-medicine, retinopathy screenings and video

conferencing. Trained staff on evaluation, quality controls, managing for results and results based budgeting.

Chairperson

- 2012 to 2012

2012

Grant reviewer

HHS - 2011 to 2011

2011

Grant reviewer

- 2010 to 2010

2010

DNI - Center - 2010 to 2010

2010.

DNI - Center - 2009 to 2009

2009.

• Research on use of video games and internet for recruitment, propaganda and radicalization purposes by

terrorists 2009.

• Research on effects of Infectious disease like H1N1 on U.S. combat troops IN Afghanistan or any other third

world country.

Grant reviewer

Department of Health and Human - 2006 to 2006

2006

Grant reviewer

SAMHSA, Department of Health and Human Services - 2006 to 2006

2006

Supervisor/Case Manager

Childhelp USA - Beaumont, CA - October 2001 to February 2005

Beaumont, CA

ChildHelp USA is a NGO that provides residential treatment to children who have been emotionally,

psychologically and sexually abused.

Supervisor/Case Manager

Prepared and wrote Treatment plan reports, master treatment plan reviews and arrange IEP meetings with

schools. Supervised 29 Childcare workers and 8 per diem employees. Wrote monthly case reports, Case

review reports and court reports. Scheduled visits and did family and group therapy sessions including

home studies. Prepared purchase orders for residents to buy school supplies, clothes and other necessities.

Participated in continuous quality improvement. Did strategic planning, fundraising, staff trainings, budget

preparations and program evaluations.

Accomplishments: Fulfilled all reporting or administrative requirements of the courts, county and agency. Part of

the team that helped developed a program model and a strategic plan for the organization. Enrolled residents in

schools and conducted successful IEP meetings. Successfully conducted public relations efforts and marketing

the organization to funding organizations and corporations. Conducted successful home studies and monitored

if parents were in compliant with court orders before they could have their children returned to them.

Consultant

Crystal Pure Drinking Water Inc - 2004 to 2004

2004 that resulted in sales of $2,6 million

• I have done video filming and photography with New Dawn productions

• I did research and developed an economic development database for The City of Rialto's Economic

Development Division in 2003.

• I am a Consultant with the Reserve bank of Zimbabwe on international monetary policy. I review the policy

with a committee and provide feedback to the Governor of the central bank before its presented to the nation.

• I am a presenter in many workshops/seminars on HIV/AIDS awareness, testing, cultural-competency and

prevention issues.

• I write grant proposals for Non-profit organizations and l do consultancy on strategic planning, budgets and

project evaluation.

Regional Projects Development Director

Leonard Cheshire International - London - December 1996 to July 2001

London, UK. Leonard Cheshire International is an International NGO with offices around the world that provides

services to people with mental and physical disabilities mostly war victims.

Regional Projects Development Director

I worked in ten countries in Southern Africa developing self-reliance projects for people with disabilities.

Managed contracts and ensured that sub-contractors completed their projects in a timely manner as per

terms of reference. Developed sub-contractor budgets and negotiated with them on different aspects of

contracts. Worked with donors like UNICEF, USAID, PLAN International, OXFAM AMERICA who funded

some of our development projects. Managed HIV/AIDS projects, testing centers and promoted HIV/AIDS

awareness to people with disabilities. Wrote all program reports, prepared income statements, balance

sheets, cash flow statements and did bank reconciliations Planned all evaluation activities, recruited staff

and was responsible for project planning, management, monitoring and evaluation. I conducted training and

development, capacity building for all projects in the region. I worked with a team to develop budget control

measures and accountability standards

Accomplishments: raised and managed a 2.5 million British pounds sterling (US$ 6.3 million), developed 105

new projects, helped 175 existing services for people with disabilities by providing training, increasing efficiency

and effectiveness, helped develop a five year strategic plan, produced a fundraising video with BBC and

presented papers at numerous international conferences. I managed 269 staff and 157 volunteers. Created

and implemented comprehensive needs assessment mechanism to help forecast demand for services and

staffing. Formulated HIV/AIDS policies with different African governments in the countries l worked.

Assistant Lecturer Philosophy

University of Zimbabwe - November 1996 to November 1996

Prepared and presented lectures and graded assignments. I edited the department's monthly newsletter.

Interviewed and selected incoming applicants to the institution. Led tutorial groups and was involved in student

advising. Attended and made presentations at research seminars for the department.

Accomplishments: Achieved 95% pass rate and 97% class attendance. Increased student morale, helped in

researching for 15 publications by different professors. Arranged monthly research seminar presentations by

professors. Helped produce quality newsletters for the University

Project Manager - Information and Communication

Midlands Aids Service Organization - June 1994 to November 1996

MASO), Gweru, Zimbabwe

MASO is a NGO that provides services to people living with HIV/AIDS or those who are terminally ill from

AIDS. It covers a province that has a population of 5 million people.

Project Manager - Information and Communication

Developed qualitative and quantitative indicators for program monitoring. Networked with media organization

to increase HIV/AIDS awareness. Outcome assessment for the home-based care program. Developed

support groups for people living with HIV/AIDS throughout the province. Attended seminars, did training

workshops of HIV/AIDS community awareness. Worked with Schools and out of school youth on AIDS

awareness and prevention. Developed videos for HIV/AIDS awareness campaigns. Supervised 15 staff and

135 peer educators throughout the province. Wrote all progress reports and managed departmental budget.

Organized seminars and conferences with networking organizations. Developed HIV/AIDS ethnic specific

reading materials, curriculum for schools and planned its distribution

Accomplishments: Developed 35 support groups of people living with AIDS, started 15 testing centers,

recruited 189 volunteers, developed collaboration with 45 organizations, developed 2 million brochures and

fliers and posters for AIDS awareness. Interviewed 50 times on radio and TV on HIV/AIDS related issues. I

started the first support group in Africa for former commercial sex workers (prostitutes) and got funding from

UNICEF.

EDUCATION

Georgetown University

2011 to 2011

Master of Political Science

California State University San Bernardino

2010 to 2011

Leadership Development

Harvard University

2009

MBA in Finance

California State University San Bernardino - San Bernardino, CA

2003 to 2005

MBA in Marketing

California State University San Bernardino - San Bernardino, CA

2003 to 2005

Master in Public Administration

California State University San Bernardino - San Bernardino, CA

2002 to 2003

Certificate in HIV/AIDS Communication

Johns Hopkins University

1998

Diploma in Management

Institute of Personnel Management of Zimbabwe

January 1997

Diploma in Personnel Management

Institute of Personnel Management of Zimbabwe

January 1995

Master of Arts in Philosophy and Religion

University of Zimbabwe

1994 to 1995

Bachelor of Arts in Philosophy and Religion

University of Zimbabwe

1991 to 1993

Certificate

Leadership Academy

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