Customer Service Manager
Resume:
Rachel Wiedler
Nesbit, Ms 38651
**********@*******.***
Education
Stephens College
Columbia, MO
Bachelors of Science
Major: Psychology
Minor: Women’s Studies
Three semesters completed
Experience
Wilson-Bennett Technology
September 2012-October 2012
Telemarketer
• Engaged with alumnae on phone to encourage them to donate
• Identified with alumnae and strengthen communication skills
• Gained trust through conversation
• Displayed patience and built phone etiquette
Stephens College Student Services
Columbia, MO July 2012-January 2013
Front Desk
• Serve as resource to students and parents
• Greeted students and parents with a friendly attitude
• Simple spreadsheets
• Answering phones and writing messages
Stephens College Children’s School
Columbia, MO August 2011-June 2012
Extended Day teacher
• Responsible for wellbeing of children ages 4-11
• Communicated with both young children and their parents
• Multi-tasked while caring for the children and preparing meals
Walmart
Columbia, MO March 2013-January 2014
Cashier and promoted to Customer service
• Handled money while cashing checks and processing money orders
• Communicated with customers in person and over the phone
• Acted as a money center and return center
• Guided customers to department or specific person they needed to talk to
Skills
• Customer Service
• Answering Phones
• Task management
• Taking initiative
• Money Handling
• Light computer work/spreadsheets/word documents
7/26/2014
Dear [hiring manager name]:
I was interested to hear about a possible job opening. You met with my mother and discussed briefly
about it. I would like to learn more about this opportunity.
I am currently with Tri County Animal Rescue with experience in customer service, money handling, and
office work. I volunteer for adoption days at the local Petco and answer questions about the dogs, handle
paperwork, and money. I have 3 years of experience with customer service and one year of experience
with secretarial work. On past jobs I have been responsible for simple spread sheets, answering phones,
Word documents, leaving and answering messages, and handling customer care and meeting their needs.
Thank you for your time and consideration. I hope to have the opportunity to discuss the possible opening
with you in person.
Sincerely
Rachel Wiedler
Contact this candidate