Customer Service Sales

Samantha K. Taylor

**** *. ***** ******

Milwaukee, WI 53224

*********.******@*****.***

Objective Obtain a position that would utilize and expand my abilities, knowledge

and experience.

Education 2009- 2011 Concordia University Mequon, WI

Justice & Public Policy (Criminal Justice)

Bachelor’s Degree

1992 – 1995 Milwaukee Area Technical College Milwaukee, WI

Paralegal

Associate Degree

Experience: Internship Experience:

Milwaukee Police Department

• Prepared summarized detail investigation findings

• Obtained evidence by reviewing and analyzing reports

• Attended Autopsies

• Attended Search Warrant

Work Experience:

Wells Fargo Home Mortgage – October 2010 – Present

Loan Servicing Specialist 3 – Foreclosure Specialist, review loans that had

been recently sold due to foreclosure to determine reasons for delay in

foreclosures timeline. Create excel spreadsheet to update and manage 750

plus loans that are in my workgroup to document updates on all loans that

attorney is actively foreclosing on. Provide counsel with information/

documentation necessary to ensure the timely completion of the foreclosure

process, ensuring foreclosure files are handled in compliance with company,

investor and insurer guidelines. Research taxes, insurance, loan

modification, assumptions and payoffs.

Loan Servicing Specialist – Provided exceptional customer service via

inbound and outbound customer’s calls to provide status on their loans

regarding loan modification on home mortgages and liquidation through short

sales, deed in lieu and foreclosures. Assist realtors with short sale process

via Equator system. Conduct FHA borrower verification interviews. Collect

on past due mortgage payments.

Aerotek Professional Services - July 2009 – October 2010 Temp

Loan Servicing Specialist – Provided exceptional customer service via

inbound and outbound customers calls to provide status on their loans

regarding loan modification on home mortgages and liquidation through short

sales, deed in lieu and foreclosures

We Energies – April 1996 – September 2007

Customer Service Consultant- Handled Customer calls regarding high bills,

budget billing, bill explanations and pay agreements.

Spent 6-9 months in billing training corrected billing for fast meters, meter

twists, consumption on an idle meter and non-registering meters etc.

Worked on new construction for WG’s Gain & Retain Department. Set up

marketing appointments. Completed applicant new construction information

on line .

Volunteer 2012-Present member of Woman’s Network

experience 2001 Operations team member. Team motivator 2002 & 2005-2006

References Will be furnished upon request.

Samantha K. Taylor

8602 N. 106th Street

Milwaukee, WI 53224

*********.******@*****.***

Contact this candidate