Administrative Assistant Customer Service

Annalyn B. Salcepuedes

**** ***** ***, ***** *****, California 91911

Cellular: 510-***-****

Email: ******************@*****.***

Objective: To apply my 11 years of experience supporting executives and support staff, manage deadlines and office logistics, proficient computer skills and strong organization skills in a role as an Executive Assistant.

Skills Summary

Executive Assistant with over 11 years of admin and front office experience. Areas of expertise and proficiency include database management, proficient knowledge of most programs within the MS office suite, supporting various levels of company personnel, extraordinary verbal and communication skills. Thrives in a highly pressured environment, manage deadlines with excellent organization, interpersonal and teamwork skills.

Employment Experience

CrestPoint Solutions, Inc. – Pleasanton, CA 2006 to August 2012

5994 W. Las Positas Boulevard, Suite 223, Pleasanton, California 94588 925-***-****

Executive Administrative Assistant

Industry: Telecommunications. Provided support to the President & Human Resources Manager, assists a management team of 3 and HR department with a wide range of confidential and time-sensitive tasks, uses discretion and tact, prepared and organized, and interacts with business customers and all levels of the company in a highly professional manner.

• Act as a resource for HR and general admin related matters for all employees.

• Research and prepare travel arrangements.

• Collect and prepare timesheets, expense reports, and credit card statements on a semimonthly and monthly basis.

• Process payroll for up to 35 employees through ADP semimonthly, some account payable and receivables knowledge with efficiency and attention to detail.

• Coordinate various types of meetings and trainings, presenting a professional appearance, maintain a positive attitude, be a self-starter, able to multi-task, take initiative, be dependable and take pride in work product.

• Managed multiple calendars for the President of the company using MS outlook and various calendar management skills, including the coordination of executive and client meetings, company retreat, conference calls, and compliance training.

• Preparing professional reports and letters with the correct branding applying writing, proofreading and editing skills.

MortgageXL Corporation – San Ramon, CA 2005 to 2006

3130 Crow Canyon Place, San Ramon, California 94538 925-***-****

Executive Admin to the Vice Presidents of commercial division CMXL & Administrative Assistant to the HR Manager

Industry: Mortgage Broker. Provided support to 2 Vice Presidents & the Human Resources Manager, assist with various office logistics and a range of time-sensitive tasks, interacted with various business associates, clients, and lenders.

• Gathered timesheets and expense reports for payroll.

• Monthly reconciliation of benefits.

• Act as a liaison to various clients, loan officers, lenders, and management.

• Prepared various types departmental reports.

Bank of Guam – Hagatna, Guam 2003 to 2004

111 West Chalan Santo Papa, Hagatna, Guam 96932 671-***-****

Credit Associate

Industry: Banking. Managed client escrow accounts, handled a wide range of time-sensitive and confidential responsibilities including large check distributions, interacted with insurance companies, clients, and department personnel.

• Coordinated various logistics pertaining to file management, customer relations, and department requirements.

• Prepared and organized reports.

• Detailed review insurance coverage based on loan requirement.

• Direct interaction with local government personnel regarding property tax matters.

• Assist with inquiries on bank references.

• Client file maintenance, per banking audit requirements.

• Compliance with all banking procedures.

BankGuam Insurance Underwriters, LTD. – Hagatna, Guam 2000 to 2004

P.O. Box BW, Hagatna, Guam 96932 671-***-****

Administrative Assistant/Office Manager

Industry: Property and Casualty Insurance. Assist with front office operations, provided support to sales representatives & Vice President, data entry, deposits, file maintenance, customer service, telemarketing, and Amsoft administrator.

• Prepared and organized reports.

• File maintenance for all clients, and vendors.

• Organized deposit logs.

• Customer relations.

• Handled afterhours deposit drop-offs.

• Purchased and stocked office supplies.

• Data entry for all client related transactions.

• Established security measures for client database.

• Assist with minor IT related matters, and source through proper personnel.

*Personal Note: I have been a stay at home mom from 08/2012 to current. I have continued to apply my administrative skills in my personal life and have also taken measures to refresh myself with MS Word, Excel and PowerPoint in preparation of my next long-term job opportunity.

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