Customer Service Representative
Resume:
MARY JOY HIDALGO PASCUAL
Carmarthenshire,SA31 3JL
United Kingdom
Mobile: 075**-***-***
Email add: **********@*****.***
OBJECTIVE : To be able to work in an Institution where I can contribute in the fulfillment of
its Vision while expanding my knowledge within the organization to pursue my dream and
by giving good service and to enhance more skills needed, fully develop capabilities in
managing different situations which my job/duty will call and to learn other things from
once I had acquired in our Institution and previous experience.
SUMMARY OF QUALIFICATIONS:
*Eager to learn and apply new ideas and skills
*Capable of working effectively with or without supervision
*Able to successfully handle multiple assignments and priorities
*Capacity to approach problems creatively and effectively
*Computer literate and willing to work with shifting schedules
EDUCATIONAL BACKGROUND
ELEMENTARY Camilmil Central School 1991 1997
Completed
Calapan City,Calapan City
SECONDARY Leido Memorial HighSchool 1997 2001
Completed
San Vicente East, Calapan City
TERTIARY Divine Word College of Calapan 2002 2007
Completed
Bachelor In Secondary Education
Major in General Science
PERSONAL INFORMATION
Birthdate: December 15, 1983
Birthplace: Camilmil, Calapan City
Civil Status: Married
Height:5’1
Weight: 63 kls.
Father: Florencio Bernardez Pascual
Mother:Lilia Lapurga Hidalgo
Religion:Latter Day Saint
SEMINARS AND TRAININGS ATTENTED
CAREER WORKSHOP TRAINING
November 9 10, 2006
San Pablo Stake Center
San Pablo, Laguna
ENGLISH AS SECOND LANGUAGE TRAINING (ESL)
May 20 30, 2007
Mentor International School
La Concynrich, Calapan City
GLOBAL CALL CENTER EDUCATION PROGRAM
April 15 to May 23, 2008
CCIS Education Foundation
Clark Polytechnic, Clark Pampanga
LANGUAGE AND COMMUNICATION TRAINING
May 4 to May 7, 2009
IQOR Philippines
DEPRIVATION OF LIBERTY SAFEGUARDS (DOLS TRAINING)
INFECTION CONTROL TRAINING
FIRST AID AWARENESS TRAINING
DIVERSITY AND EQUALITY TRAINING
April 24, 2012
Victoria House /Mulberry House
Wales United Kingdom
ADULT ABUSE TRAINING
April 18, 2012
Victoria House/ Mulberry House
Wales, United Kingdom
WORK EXPERIENCE
ENGLISH TEACHER TO KOREANS (WINTER AND SUMMER BREAK)
May July 2006 and December February 2007
ENGLISH TEACHER TO KOREANS
Mentor International School
May 2007 to February 2008
CALL CENTER AGENT
Cyber City Teleservices
May 26, 2008 to April 20, 2009
CALL CENTER AGENT (CUSTOMER SERVICE REPRESENTATIVE)
IQOR Philippines
May 2009 to January 31, 2012
CO WORKER (CHARITY WORKER)
COLEG ELIDYR (VICTORIA HOUSE)
Llangadog, Carmarthenshire
Wales, United Kingdom
February 8 to September 28, 2012
REFERRENCES
Miss Joan R. Sikat
Administrator, Mentor International School
Libis, Calapan City
Miss Maria Lourdes Guadalupe Tawasil
Assistant to the Vice President ( IQOR Philippines)
Email:*********.*******@****.***
Mobile:091********
Miss Imee Luga Intano
Assistant Manager Victoria house
Email:**********@*****.***
Mr Duncan Johnson
House Manager Victoria House
Email:*************@**********.***
I hereby certify that the above information are true and correct according to my
knowledge.
Mary Joy H.
Pascual
(appli
cant)
Contact this candidate