Customer Service Maintenance

MONT AARON HARDCASTLE

***** ****** ***** *****, ***** UT 84094 801-***-**** / acfby2@r.postjobfree.com

Objective:

TO SECURE A CAREER WHERE HARD WORK, DEDICATION, RESPONSIBILITY, MANAGEMENT,

CUSTOMER SERVICE, ENCOURAGEMENT, DETAIL AND LEADERSHIP ARE DESIRED AND KEY IN

EVERYDAY WORK RELATIONS WITH CLIENTS AND MY EMPLOYMENT.

Experience:

10/2013 – Present Wadsworth Development, Property maintenance supervisor

As the Property Maintenance Supervisor my responsibilities are to supervise maintenance staff and maintain all common areas of

the multi-family and commercial properties, I have daily contact with residents and personnel. I give direction to others including

maintenance technicians, perform daily maintenance of all common areas, maintain pool area, spa repair and maintain paint,

carpet, appliances, plumbing, heating & air conditioning. Initiating, performing & overseeing maintenance projects. Develop

scopes of work for small improvements/services and seek out qualified contractors to bid the work. Developing and maintaining

relationships with vendors, negotiating pricing, collaborating on approved vendor list, keeping vendor list updated and publishing

the list for the properties.

02/1996-10.26.2013 All 4 Property Maintenance, Owner/Procurement/Director Las Vegas, NV / Utah

Working with the on-site Manager in managing all maintenance-related and capital improvement activities within an assigned

property, Initiating, performing & overseeing maintenance projects, Turnovers, general maintenance, repairs, maintaining fire

systems, grounds upkeep, pool up keep, and overall upkeep of large multi-family properties, assisting team leaders in carrying

out the implementation of various policies, standards, procedures and programs relating to the overall maintenance and upkeep of

the properties, Handling a variety of facility maintenance requirements, Work with on-site Manager to meet and exceed the needs

of the facility, Developed scopes of work for small improvements/services and seek out qualified contractors to bid the work,

Developed and maintained relationships with vendors, negotiating pricing, collaborating on approved vendor list, keeping vendor

list updated and publishing the list for the properties, General supervision and support for the service maintenance teams at

assigned properties maintaining all and current inventory reports and equipment log in.

07/2011- 12/2011 L3 Communications, Production Planner Salt lake City, UT

My responsibilities while employed with L3 Communications consisted of Planning and preparing production schedules for

manufacture of industrial or commercial products: Draws up master schedule to establish sequence and lead time of each

operation to meet shipping dates according to sales forecasts or customer orders. Analyzes production specifications and plant

capacity data and performs mathematical calculations to determine manufacturing processes, tools. Plans and schedules workflow

for each department and operation according to previously established manufacturing sequences and lead times. Plans sequence

of fabrication, assembly, installation, and other manufacturing operations for guidance of production workers. Confers with

department supervisors to determine status of assigned projects, Expedites operations that delay schedules and alters schedules to

meet unforeseen conditions, Prepares production reports, prepares lists of required materials, tools, and equipment, and prepares

purchase orders to obtain materials, tools, and equipment. Overseeing multiple (WIP) work in progress.

12/2009-07/2011 Intermountain Healthcare, IHC Materials Specialist Riverton, UT

My position is the direct liaison between the facility and the central procurement team. It is accountable for the coordination of

all tasks/processes concerning the acquisition of product, equipment, and service within a facility. The position works closely

with central buyers and end-users to ensure quality service. Inventory Management, prepare and submit ST stock reorder report

each day, monitor fill rate and take corrective action on variables, item master, inventory variances and ordering patterns,

backorder, conversion, and substitution activity as directed, repairs and returns, scanning and indexing, and acted as a backup for

the Supervisor Receiving OR supplies, OR supply PAR level maintenance, OR order processing, stocking PAR locations and OR

rooms, receive and stock pharmacy orders, linen management, submit replenishment orders as needed, prepare Linen Room

inventory count as needed for monitoring, maintain tracking reports for clean in/soiled out, monitor soiled linen weight reports

and take corrective action as needed, troubleshoot problems and communicate with Central Laundry, and prepare reports as

needed to monitor usage and trends, participate in monthly meetings, work with customers on supply issues and concerns.

Decontaminates medical equipment and distributes medical supplies to hospital clinics.

04/1988-10/2007 Supply SGT/144th Area Support Command/Security & Maintenance Utah Army National Guard, UT

Responsible for ordering and maintaining all medical supplies. $14 million dollars in medical material statewide and in country

(Iraq) for Utah Army National Guard Units. Supply and purchasing procurement. Maintaining all classified records and accounts,

physical inventory control, planning, cost reduction, and supplier management, received and reviewed supply, repair requests,

prioritized requests, placed orders and distributed all CLASSES of supplies, maintained low costs for supplies. Ensured

department inventory was maintained, recorded current data on all products and examined reports to determine purchasing and

stocking efficiency. Tracked shipping of parts and supplies, ensured bills were properly charged to correct departments,

consolidated and submitted purchase orders. Conducted inventory reconciliations and made appropriate adjustments, Provided

security for military installation, Maintained the physical facilities at Camp Williams providing services such as repair of

mechanical, plumbing and electrical systems. Patrolled Utah Army National Guard Camp Williams following an orderly route,

investigated malfunctions observed or reported, including problems of temperature, lighting, open windows and security,

prepared reports of daily activities, opened buildings for authorized entries, maintained records and communicated information to

other personnel. Completed minor quick-fixes and adjustments to eliminate personal and property damage, identified building

maintenance needs not requiring prompt attention and submitted work orders to correct them. Called appropriate tradesperson in

accordance with established procedures for work that required prompt attention, assisted police, as appropriate, investigated

vandalism and at times detained suspects until police responded, erected barricades, access to the area and other appropriate help

and controlled vehicle traffic on campus.

11/2007-08/2009 IMP, Inventory Management Professionals North Las Vegas, NV

Maintained current warehouse inventory counts, increased sales due to improved responsiveness to customers and distributors,

reduced inventory write-downs and write-offs, eliminated stock outs and overstocks, reduced labor costs, maintained inventory

off and on site, maintaining and securing each client’s financial and inventory records, accurately tracked inventory costs and all

duties required by office and customers.

04/2009-07/2009 MGM Grand, Security/Wet Republic Las Vegas, NV

Provided security and protection for guests, employees, and company property, Upheld law and order in the hotel in conjunction

with local law enforcement, administered first aid and assists injured guests or employees, ensured that proper authorities are

contacted, restrained intoxicated, disorderly, or insubordinate guests and removed them from premises, and worked in a

professional manner per MGM Grand policies and procedures.

08/2006-03/2009 Dreamcastle, Supply Supervisor, Inventory Manager Lehi, UT

Responsible for developing and modifying work plans, methods and procedures, determining work priorities, schedules to

provide adequate staff coverage. Provided work instruction and assists employees with difficult and/or unusual assignments.

Assigns and distributes work, reviewed work for accuracy and completeness and returned assignments with recommendations for

proper completion. Conducted hiring interviews, resolved problems encountered during daily operations and determined

appropriate solutions, promoted teamwork, encouraged regular communication, informed staff of relevant business issues and

their impact on the organization. Responded to formal and informal employee grievances and prepared written responses, and

established department policies and procedures.

• 22 Yrs. Supply Chain, Procurement, Inventory Control and management

• 15 Yrs. Sales/Retail/Field Work

• 22 Yrs. Marketing

• 22 Yrs. Military

• 22 Yrs. Business Ownership

Education

1988-1990 Valley High School

1994-1994 Police Academy, Salt Lake Community College

1994-2006 Various Military Medical related schools, Combat Engineer

1996-2004 Humboldt State University Arcata, CA BA/Marketing/Business

1994-2007 Military Purchasing, Procurement + Acquisitions and Contract Management

2009-Present various certifications including but not limited to emergency response,

fire prevention, Hazardous Chemicals, HIPPA, Risk Management, etc. Engineer Advanced Training, U.S. Army

Qualifications

MRP/ERP/SAP Cash Handling Collections Conflict Management Power Point EXCEL, AS-400 General Office Medical

Terminology Microsoft Word Power Point Retail sales Quick books for windows Customer Service General Office Ten Key

Warehouse / Production Internet Knowledge Janitorial Marketing Inventory Control Systems, knowledge of all construction

equipment and can be certified, heavy machine operator.

Additional Accomplishments

Contract management, Military procurement, various military medical related schools, acquisitions, and Nevada Gaming and

Non-Gaming TAM cards, Intermountain Healthcare Employee Training and Certification, MGM Grand Night Club Security

Academy Certification.

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