Customer Service Data Entry

Renee White

**** ********* ****** *********, ********, 21213 443-***-**** *****************@*****.***

Work Experience

SILVER DINER, HANOVER,

Server/Waitress/Customer Service, Feb 2011 – present

• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

• Accept payment from customers, and make change as necessary.

• Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and

paper.

• Clean and organize eating, service, and kitchen areas.

• Notify kitchen personnel of shortages or special orders.

• Communicate with customers regarding orders, comments, and complaints.

• Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard

machines.

• Collect and return dirty dishes to the kitchen for washing.

• Distribute food to servers.

• Plan, prepare, and deliver meals to individuals with special dietary needs.

• Accept payment from customers, and make change as necessary.

• Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and

paper.

• Communicate with customers regarding orders, comments, and complaints.

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UNITED HEALTH CARE, DUNDALK,

Data Entry Specialist, Mar 2008 – Feb 2011

• Compile, sort and verify the accuracy of data before it is entered.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Store completed documents in appropriate locations.

• Locate and correct data entry errors, or report them to supervisors.

• Maintain logs of activities and completed work.

• Select materials needed to complete work assignments.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal

computers.

• Answer telephones, direct calls, and take messages.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain

information, take orders, and address complaints.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Compute, record, and proofread data and other information, such as records or reports.

• Complete work schedules, manage calendars, and arrange appointments.

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Education

KAPLAN UNIVERSITY, BALTIMORE, MD

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HIGH POINT, BELTSVILLE, MD

High School Diploma, Jun 1993

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Additional Skills

• 10-key calculator

• Microsoft Office and other Programs

• Powerpoint Proficient

• Customer Service Skills

• Dependable and On Time

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