Customer Service Sales

Faleisha Cooper

**** **** **** **** **. 502-***-****

Louisville, KY 40291 *********@*******.***

Professional Summary

Responsible administrative professional proficient in recruiting, sales and customer service. Passionate and motivated

with a drive for excellence and more than 15 years’ worth of customer service experience.

Skills

•

• •

Active Listening Judgment and Decision Making

• Customer and Personal Service

• Time Management

• Critical Thinking

• Management and Personal Resources

• Monitoring

• Writing

• Coordination

•

• Active Learning

Experience

Reentry and Continuing Education Admissions Officer February 2012-Present

Sullivan College of Technology and Design Louisville KY

• Assist prior students in the reentry process to complete their programs.

• Resolve issues that prevent students from returning to school while providing excellent customer service.

• Establish multimedia marketing tools based on targeted segment.

• Schedule and coordinate follow-up appointments between students and various departments, ensuring all

documentation is complete.

• Developed Academic Recovery Plans to assist students with meeting Satisfactory Academic Progress

• 2012 Admissions Officer of the Year Finalist

Financial Planning Coordinator/ Team Lead November 2009- February 2012

Sullivan University Louisville KY

• Train new hires on company procedures, internal programs as well as Department of Education compliance

guidelines.

• Maintained accurate files while ensuring compliance standards were met based on federal guidelines for

awarding and disbursing Title IV funds.

• Interview prospective students and gather information required for financial aid while providing quality

assurance customer service.

• Process financial aid efficiently to meet deadlines to ensure timely enrollment.

• Collaborated with other departments including management, department leads and outside agencies for

completion of special assignments.

Collector II, February 2006-November 2009

Citicards Louisville KY

• Called customers with past due accounts to set up payment arrangements to bring accounts current.

• Provided training, coaching and mentoring to new employees.

• Explained programs and promotional purchases to customers.

• Resolved customer complaints and issue while offering great customer service and restoring relationships

with the customer and the company.

• Consistently met and exceeded company standards.

Education

Master of Science: Management Louisville KY

Sullivan University December 2014

Bachelor of Science: Human Resource Leadership Louisville KY

Sullivan University September 2012

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