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Customer Service Representative

Location:
United States
Posted:
August 11, 2014

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Resume:

Brittany Colbert

**** ******* ***** ***** **** Lake, MS 38637 H: 901-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service representative, responsible accountant, motivated to maintain customer

satisfaction and contribute to company success with 6 years in clerical and customer service.

Leadership Extremely organized

• •

Very Ambitious Opening/closing procedures

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Team Oriented Energetic work attitude

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Large cash/check deposits expert Strong verbal communication

• •

TECHNICAL SKILLS

Microsoft Office, Word, Power Point, Excel, Outlook, Access, PeopleSoft, QuickBooks, SAP,

Oracle, Lotus, Adobe, Kronos, Tax Works, Tax Wise, EZ Tax, Drake Tax, TurboTax, HR Block

Tax

Data Entry, 10 Key, Alpha-Numeric,

WORK EXPERIENCE

Senior Tax Accountant 01/2008 to Current

Uptown Taxes Memphis, TN

• Responsible for the opening and closing of the buildings at three different locations.

• Greeted and prepared taxes for all individuals that walked in by sitting with clients one on one to

gather all of their tax papers to input in the tax software database and discuss outcomes.

• Schedule appointments with clients, co-workers, and managers, handle confidential information

properly by locking clients’ files away and securing their files online with a password.

• Print up checks, reconcile mail, and recognize e file and IRS codes to ensure proper filing and

security.

• Send and receive (fax, scanning, mailing) mail from IRS when needed to deliver fast and safe

information.

• Prepared tax forms, W-2, 1040 Schedule A -SE, 1040X, 1040 EZ, 1099 MISC, Interest, Child

Care, School Credits, etc.

• Cashed checks, prepared bank fees and performed excellent customer services skills to satisfy

clients with convenient services.

Specimen Processor I 12/2011 to 10/2013

Antech Diagnostic Southaven, MS

• Aliquot specimens into pour off tubes and place in the proper racks among feces, urine, blood,

serum, tissue, hair, and swabs.

• Handled New York, 2nd day Fed Ex, UPS, and priority orders first for immediate service.

• Quality control, audits, submitting and reconciling orders for accuracy.

• Member of the safety team to ensure employees are handling specimens safe without direct

contact.

• Worked at a rapid pace to meet tight deadlines to get all orders in that night out by the next

morning so customers can get fast services for their pets the next day.

Separated the specimens to get to the right department for handling, testing, collecting and

delivering the microbiology specimens.

• Keyed all information about the pet and submitted specimens for customer service to receive and

discuss with the clients.

• Scanned samples into daily storage racks and test reqs into books along with accurately

processing

IRBD’s, CTBC, at a rate of 60 accessions per hour IRHW, and IRFE’s at a rate of 240 accessions per

hour, 2-D’s at a rate of 90 specimens per hour.

Warehouse Associate 08/2009 to 08/2011

Cummins Memphis, TN

• Picking, packing, blasting, cycle counting, soldering, shipping, receiving, tracked orders, pulled

and printed tickets for orders, and labeling products.

• Use RF Scan Gun/Voice, to find/complete orders in inventory and pallet jacks to move orders to

different location. Operated WMS, and Red Prairie software to log in orders and check

productivity and shipments.

• Managed quality control, audits, inventory, submitting and reconciling orders for accuracy.

• Verified customers’ accounts to match up with orders submitted online.

• Member of the safety team to ensure requirements of OSHA and HAZMAT are being performed.

• Provided productive work to assure customers satisfaction as well as worked on 1&2 day FedEx

and UPS orders.

Supervisor 06/2006 to 12/2011

Eight till Late INC Memphis, TN

• Administered and responded to all messages.

• Assisted technicians and send them on calls for the day.

• Managed three phone lines, schedule appointments on master open calendars.

• Handled Payroll, bookkeeping, accounts payable/receivable and all cash entering and leaving

facility.

• Met deadlines on sale projects that needed to be delivered per requests.

• Coding, planning, collections at a minimum of 100 via phone and email, track expenses on all

clients and sales as required.

• Ordered appliances/supplies as requested by clients/customers and when product in store was

low.

• Managed over sales, inbound and outbound, finances, and call center to ensure the departments

were making its closing sales/goals and helping to improve the numbers at all time.

EDUCATION

Associate of Arts in Business Administration 10/2013

American Intercontinental University Schaumburg, IL

GPA: 3.0

Bachelor of Accounting

American Intercontinental University Schaumburg, IL

Expected Graduation 01/2015



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