Sales Manager

T OM S ANER

**** **** ****** **** *****, CA ***10

******@*******.***

(562) 243 079

CREDIT & COLLECTIONS MANAGER

Solutions focused Credit & Collections Manager with proven success in capitalizing growth opportunities, improving bottom line, and

optimizing profitability. Skilled in collaborating with all members of an organization to achieve business and financial objectives.

Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Technical

proficiency in Microsoft Office, Microsoft Streets & Trips, DNBi, Dun & Bradstreet AS400, SAP, EFT & EDI, and GetPAID.

Collections Management Vendor Relations Business Operations

Cash flow Optimization Employee Relations System Improvement

Credit Analysis Risk Assessment & Prevention Sales Support

Client Relations Negotiations Training & Development

PROFESSIONAL EXPERIENCE

TOTAL MERCHANT SERVICES, Woodland Hills, CA June 2013 – December 2013

Collections Supervisor

Direct and monitor Collections team ensuring policy compliance, maximum sales, and prompt receivables. Responsible for

establishment of goals, objectives, and timelines of department, measuring and weighing key performance indicators and reporting to

management on a regular basis. Conduct analysis of collection activity records and ensure confidentiality in collections process.

Facilitate and develop relationships with third party agencies for seamless collaboration.

Managed recruitment and training activities of team of five Collections Representatives.

Credited with increasing the answer rate of inbound calls from below 40% to up to 96% and lowering inbound call wait time

from over 180 seconds to 15 seconds, increasing customer satisfaction and efficiency of workflow.

Increased employee collections performance to 70% or higher through the creation and implementation of call queues and an

outbound call campaign.

Spearheaded the implementation of a new dunning letter standard, which increased the collection rate by 25%

TOTAL PAPER SERVICES, Irvine, CA January 2012 – June 2013

Credit &Collections

Responsible for a full facet of collection activities for various business platforms with an average monthly balance of $20M.

Conducted analysis off credit status of existing and new clients. Managed issue resolutions regarding A/R balances as liaison between

company and clients.

Decreased turnaround of credit review for new customers from two weeks to two days, and of current customers from two

days to one hour.

Credited with reducing days sales outstanding (DSO) of Net 30 sales by 35%.

EPICOR SOFTWARE CORPORATION, Irvine, CA/Austin, TX March 2011 – December 2011

Credit & Collections (Consultant)

Performed collection activities with a monthly balance of $1M.

Decreased DSO consistently month over month.

Awarded the responsibility of managing critical duties after one month of employment due to outstanding performance.

PEARL ABRASIVES (VOLT ACCOUNTING), Commerce, CA/Atlanta, GA January 2011 – March 2011

Credit & Collections

Tom Saner ******@*******.*** Resume, Page 2

Managed collections on all company accounts, tracking and reviewing client activity and reporting to management on a daily basis.

Provided excellence in issue resolution and quick payment turnarounds through collaboration with sales, customers services,

clients.

O.C. VACUUM, INC., Long Beach, CA August 2009 – December 2010

Credit & Collections

Responsible for collections of a $4M balance, tracking and analyzing credit hold and outside collection accounts, and maintaining

company standards. Directed Class A Hazardous Waste Drivers and Environmental Technicians.

Restructured and standardized an inventory and ordering process for technicians and drivers, creating a more effective and

comprehensive system.

SC FUELS, Orange, CA November 2007 – February 2009

Fleet Credit Supervisor

Led collection activities with a balance of $7M, supervising staff of two collections agents.

Decreased DSO each month and implemented a new dunning letter process and standard.

AMADA AMERICA, INC./AMADA CAPITAL CORPORATION, Buena Park, CA September 2003 – September 2007

Assistant Manager, Credit & Collections

Directed collection activities for Amada America with a $100M balance and Amada Capital with a $200M balance. Worked closely

with delinquent clients, determining write off adjustment at month end. Managed hiring, training, and termination of 7 Credit and

Collection employees. Oversaw third party vendor processes, including collections, billing, and account balance management. Created,

updated, and distributed weekly payment activity reports.

After a few months period managing Amada America, Inc., I was given the management of Amada Capital Corporation's

platform.

ADDITIONAL PROFESSIONAL EXPERIENCE

LEINER HEALTH PRODUCTS, INC., Carson, CA May 1996 – May 2002

Supervisor, Credit & Collections

Directed collection activities for Leiner Health Products, Inc. with a $600M balance. Managed hiring, training, and termination of 6

Credit and Collection employees. Created, updated, and distributed weekly payment activity reports.

Spearheaded the implementation of Emagia software program to improve documentation processes in regards to cash flow

and debt reduction.

Increased workflow efficiency through the creation and introduction of A/R adjustment forms and procedures, third party

vendor standards, DSO spreadsheets, specialized billing processes, and C/R spreadsheets.

E DU CAT I ON & M I LI TARY

Bachelor of Business Administration, Accounting, American InterContinental University, 2011, Cum Laude

United States Navy Veteran

Tom Saner ******@*******.*** Resume, Page 3

CERTIFICATION

Certified Federal and California Tax Preparer

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