Customer Service Manager

Julio Triana Cell: 714-***-****

***** ********* **** *** ***, Huntington Beach, Ca. 92647 Email: ********@*****.***

Profile: Dedicated, hard worker with well balanced interpersonal skills, strong verbal and written communication.

Bilingual (Fluent Spanish)

Computer knowledge of MS Word, Excel, and Outlook.

Problem solver with the ability to prioritize, uses good judgment and effective time management.

High regard for personal safety, for the safety of the company assets, employees and general public.

Trained and certified in Department of Transportation Railcar safety, Operations and safety for

TRACKMOBILE Operators, Forklift Operations, Weighmaster, Electrical safety, Machine Guarding,

Lockout/Tagout (LOTO), H2S Monitors, Confined Space Entry, Storm Water observation, sampling

and recording.

Trained and certified in Hazardous Waste Operations, Emergency response/Illness Injury prevention

And Hazardous communication, HAZWOPER Emergency response, Respiratory Protection training,

Fire prevention, Fire alarm, Fire fighting, and First Aid.

Experience: October ’10 - Present D/K Environmental Vernon, CA

Assistant to Operation Supervisor / Tank Farm Operator/ Trackmobile Operator

Maintain, update, and manage all recordkeeping at the facility for all programs and activities involving

maintenance, permits, permit conditions, processing, packaging, transportation, consolidation, shipping

and receiving inventory of products and/or waste, in-out bound tracking of railcars.

Assist Supervisor/Manager with overall operations and provide a clean, safe, and effective work

environment for employees and visitors.

May ’05 – March ‘10 Western Capital Mortgage Orange, CA

Loan Officer

Analyze applicant’s financial status, credit and property, evaluation to determine feasibility of granting

loans. Explain to customers the different types of loan options that are available as well as the

terms of those services.

Obtain and compile copies of applicant’s loan credit histories and other financial info. Review of loan

documents and agreements to ensure that they are complete and accurate according to policy.

Submit applications to credit analysts for verification and recommendation. Work with clients to

identify their f inancial goals and to find ways of reaching those goals. Confer with underwriters to

aid in resolving mortgage application problems. Notarization of loan documents.

September ’03 – March ‘05 Southern Wine and Spirits Cerritos, CA

Territory Manager

Sell, build and maintain products and displays. Maintain appropriate product levels in beverage

sections and throughout accounts including shelf allocation and cold equipment. Manage back stock

inventory levels.

Meet customer service expectations through daily communication, problem resolution and

appropriate follow-up.

Complete required paperwork on a daily basis to include identifying and transmitting replenishment

order.

Maintain merchandising standards while rotating products each time in designated accounts.

Replace and maintain Point o f S ale advertising as appropriate for a ccount.

Maintain professional team relationships with co-workers and customers.

Education: 1992 – 1994 Theodore Roosevelt High School Los Angeles, CA

Diploma Received

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