Customer Service Assistant
Resume:
To the Hiring officials,
My name is Ken Harris, and I am a Communications Professional submitting my Resume and
information for consideration of this position. I have roughly 2 years of professional experience with
marketing, project coordination, and administrative/office management experience.
I find this position to be particularly fitting with my set of skills. I am searching for an entry level
position that will allow me to utilize my knowledge and abilities, as well as affords me the ability to grow and
learn within a company! I truly believe that working for this type of organization would be, well, a great
opportunity!
I am an extremely effective communicator, having conducted numerous public speaking
engagements, as well as organizing several large events (a 3 day national Holocaust Conference, WW2
remembrance services, and many others). I understand that not everyone has the same cognitive abilities, and
I tailor my writing styles and messages to be reflective of that (simple, succinct, informative). I have excellent
Power Point skills, as well as Word, operate exceptionally well under pressure and deadline, and have too
many years to count worth of experience with the “Miscellaneous duties as assigned” job function. I excel at
adapting to new situations and direction, and quite honestly, do not let stress inhibit my output.
My experiences in the professional world have afforded me world class customer service skills, the
ability to not only function independently or as part of a team, but also to lead a team with a success and
quality driven agenda!
Considering my experiences, and this being an entry level position, I would anticipate a salary of
mid 30’s, and I am very willing to negotiate! To discuss this position further with me, and to set up a possible
interview time, please contact me at *************@*****.***, or call me at 610-***-****. I look forward
to opening a dialogue and progressing further in this application process!
Sincerely,
Kenneth Wayne Harris
Kenneth Harris
13600 Saint Claire Drive, North Huntingdon PA 15642
P: 610-***-****
E: *************@*****.***
Summary
I am an entry level candidate with 3 years experience in various marketing roles of increasing responsibility. I
am searching for full time employment at an organization that will allow me to be challenged and permit growth
in my knowledge of the marketing/ public relations field.
H ighlights
Public relations expert Customer service oriented
Excellent written and verbal Quantitative analysis
communicator
Microsoft Office Suite expert
Advertising
Enthusiastic team player
Superior writer and editor
Self directed
Market segmentation
Problem solving
Market dynamics
Presentations
Project management
Cross functional team leadership
Go to market strategy development
Promotions Assistant
Media relations
Professional Accomplishments
• Hired, trained and managed a team of 10 successful Student Leaders as a
Head Resident Assistant
• Increased client's web traffic by 20% by improving and optimizing web
content for the National Catholic Center for Holocaust Education
• Promoted from Resident Assistant to Head Resident assistant after 8 months
of employment.
• Researched and developed Campus Recycling logistics which resulted in the
onset of a continued recycling program on Seton Hill
• Drafted documents for internal meetings given by the NCCHE Director
• Coordinated 3 day National Holocaust Conference (event logistics, speech times, auxiliary details)
Employment History
Dieta Dietary Aid, PSL, October 2008- January 2011
Kitchen Floor Manager, PSL, August 2009- January 2011
Bartender, Hilton Garden Inn, June 2013- Present
Resident Assistant, Seton Hill, August 2010- May 2011
Head Resident Assistant, Seton Hill, August 2011- May 2013
Public Relations Intern, NCCHE, 2012
Promotions Assistant, WSSH 99.7, June 2014- Present
Education
May 2013
B.A. Communications/ Seton Hill University,
Marketing Greensburg, PA
Honors
References
Dr. Robin Anke
Associate Dean of Student Services & Director of Residence Life
Seton Hill University
1 Seton Hill Drive
Greensburg, PA 15601
****@*********.***
Dr. Anke was my Supervisor as a Head Resident Assistant. She will be able to address my
leadership skills and quality as a person.
Dr. Frank Klapak
Director of Communications Program
Seton Hill University
1 Seton Hill Drive
Greensburg, PA 15601
******@*********.***
Dr. Klapak was my academic advisor at Seton Hill University. He will be able to address my
skills in the Communication Program.
Chef Thomas Small
Lead supervising Chef at Presbyterian Senior Living
107 Locust Street
Oxford, PA 19363
Under Chef Small, I was the supervising Dietary Aid responsible for ensuring that everyone was
properly performing their duties. Chef Small can attest to my management skills
Contact this candidate